PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently.
However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
I’ve reached out multiple times… two emails, one message through the contact form on their website, and two phone calls.. and have received zero response. No update, no explanation, not even a courtesy reply.
Delays happen, but completely ignoring customers does not. The lack of communication and customer service is extremely disappointing and unprofessional.
order number # 5746749
Pascal Design 回复2025-12-28
We’re truly sorry for the frustration this has caused and sincerely apologize for the lack of timely communication — that’s not the experience we want for our customers.
Your order #5746749 is currently being handled, and we’ve already sent you an email with an update. Please check your inbox (and spam folder just in case). If you don’t see it, we’ll be happy to resend and continue assisting you until this is fully resolved.
Came a week late. Half of my order hasn’t arrived. 3 phone calls have been ignored and unanswered and 4 emails have been ignored. In short, buying off them is way more stressful than it’s worth. 400 dollars wasted and they won’t speak to me. Embarrassing company and do yourself a favour and buy off literally anyone else.
They replied saying they emailed me and didn’t……
Pascal Design 回复2025-12-24
We’re truly sorry for the frustration this has caused — this is not the experience we want for our customers. We’ve proactively reached out to you via email to address the missing items and resolve this as quickly as possible. Please check your inbox (and spam folder). We’re committed to helping you and making this right.
Don’t buy!!! It’s a SCAM!!! My order was placed on December 6 with a promised delivery window of December 11–14 with the expedited shipping I paid for. Item never arrived and tracking stopped updating.
The company presents itself as California-based, but its Terms of Service list a Singapore address as the primary contact location, which was not clearly disclosed. Customer service has been unresponsive.
If you look at the “Terms of Service”, please pay attention specifically to line item number 3 which basically states "Don't rely only on what's on our website.", "Stuff here might be outdated or inaccurate","If you make decisions based on our site, that's on you.", "We can change content whenever we want and don't promise to tell”
The lack of transparency around business location, combined with non-delivery, raises serious concerns. I would not recommend ordering.
Pascal Design 回复2025-12-22
We’re very sorry for your experience and understand your frustration. This is not what we want for our customers.
Please share your order number or the email used to place the order, and we’ll contact you directly to review your case and resolve this as quickly as possible. We truly appreciate the chance to make this right.
Angry and unsatisfied due to no package delivery and no responses
I am really unhappy and stress with this purchase. I have zero updates on my order. I made it on 26 of November and it’s already 17 of December with no updates on where is my package. I have reached out support and there was no response even from them apart from the automatic email that they will reach out to me in 3 days. Now, there are still not responses after a brief attempt to solution my package. It was supposed to be a Christmas present and I do not even know where the package is, there are still no new answers and I do not even know what to do. I do not recommend it and if I can I would add a zero in my experience. So unsatisfied even after an expensive gift that I would suggest have a better tracking.
Stop saying you have reached out to me via email since you stoped to reply on 13th of December which is the last email I received from you.
Pascal Design 回复2025-12-18
We’re truly sorry for the frustration and stress this has caused — this is not the experience we want for our customers. We understand how concerning it is to wait without clear updates. Our team has followed up internally, and we’ve reached out to you directly via email with the latest information regarding your order and next steps. Please check your inbox (and spam folder just in case). We sincerely apologize for the delay in communication and appreciate your patience while we work to resolve this for you as quickly as possible.
False advertising, stay away! They Don't like to refund
False advertising and you guys don't want to accept responsibility and refund in full, even though the watch has already been shipped back to you guys.
Pascal Design 回复2025-12-18
We’re truly sorry for how this situation has made you feel. This is not the experience we want for any customer. We have reviewed your case and have already been in contact with you via email regarding the return and refund process. We sincerely apologize for the frustration caused and appreciate your patience while we work to bring this to a proper resolution.
SCAM drop shipping company, bad quality and bad customer service
This is the WORST company — save yourself the headache and scam and shop somewhere else. It’s cheap Chinese garbage that they pretend is made in LA, USA — it’s drop shipped and not worth even $10. Coco and the entire customer service team is useless and stops responding to emails for over a week. I had to file a chargeback with my bank as my only resolution.
Pascal Design 回复2025-12-18
We’re truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. We’ve proactively reached out to you again via email with an update and a proposed resolution, and we sincerely hope you’ll take a moment to review it. Thank you for sharing your feedback — it helps us improve, and we genuinely appreciate your patience.
It’s absolutely unacceptable. I placed my order on November 5th, and now it's December 8th over a month later and I still have zero updates. Every time I reach out, I’m told it’s being “escalated to the management team,” yet no one ever responds. I’ve been calling repeatedly, and it feels like I’m being completely ignored. This level of service is beyond frustrating. My order number is: #5635579. i have seriously wanted to get so many items from them and I will never get anything from them ever again till they fix their management team.
Pascal Design 回复2025-12-11
So sorry for the frustration — we’ve just emailed you the latest update on your order and are working to resolve this ASAP. Please check your inbox. 💛
When i made my order on the 18.11.25 so i received the email with this text “Your order will be ready for shipment on November 23th, 2025, and is estimated to be delivered between December 3th, 2025 and December 7th, 2025. Please click here to check the shipping time for your country. We will notify you once your order is shipped out.”
Then I received an email that it would “Because each piece is made-to-order, our production process typically takes 14-20 days”
I waited all this time in silence but it passed all the time and i am still without any order delivered or even shipped and it is 8 of December…
The Order #5659149 I expect you to react quickly here because i will report you as a fraud to my bank and ask for a refund! I am not gonna wait long and don’t you dare to send me something like in these comments saying is yellow or orange or whatever bad looking quality pieces. Otherwise I will bankrupt your company!
I don’t know how to add one more review in the same line but i will just edit this one. I would like to say that yes i received my goods with a delay but they sent me a complimentary bracelet in order to apologize and gave me a choice of a few options, 2 watches I ordered are beautiful and a nice quality however the wrist of the Dali design watch was a bit rough and there is a room to work on that…I would like to say more about that particular watch, because basically my order has been done because of that watch.. it was bigger than i expected and thicker, I was expecting something thinner and more sophisticated and fine.. in general I would say I would order again from there, but not Dali watch. And you should be ready to wait because isn’t a fast delivery product. At least it was like this in Dec2025-Jan2026. I received my watches and bracelets in the middle of January 2026 after 2 months from the order has been done.
Pascal Design 回复2025-12-09
Hi Natalia,
We’re truly sorry for the delay. We’ve already reached out to you via email with a full update and solution for your order. Please check your inbox — we’ll make sure this is resolved for you as quickly as possible. 💛
I’ve sent three emails asking for tracking for my package or an update and there’s no reply . I’d like to know where my package is and if it’s been shipped. Ordered November 25.
Pascal Design 回复2025-12-07
Sorry for the late reply—we've been receiving so many messages lately, which caused the delay 😔
We just sent you the latest order update and shipping information. Please check your email (including your spam/junk mail folder).
If you haven't received it, please let me know here, and I'll help you resolve it immediately 💛
“PascalDesign does not pay its collaborators — it’s a scam.”
Does a company like PascalDesign really claim to reply to 67% of the reviews, when you won’t even face mine? What does that say about you?
Pay the dolares 2,000 you agreed to in the contract you sent — a payment that never arrived.
Why do you play with the work of professionals who support and promote your products, only to refuse to pay them afterward? That’s truly low.
Don’t you understand that this behavior only makes you lose credibility and damages how your own customers see your brand?
Update to my review, brought them down to a 1. My ring finally arrived and my husband wore it for THREE DAYS and it started to wear down and tarnish immediately even though it’s never even touched water. I’m actually shocked that this company can get away with this, I’ve had handmade jewelry from Etsy that has lasted years and cost a fraction of what I paid. What a disappointment.
Something about this brand seems off?? The pieces are beautiful but I paid for express shipping and it came four weeks later. The site mentions everything is hand crafted but it also states that items ship sometimes the following day. I had to do an exchange and that’s when I became even more confused. My first order came from LA, my return is going to Jersey and now my replacement is coming from china???? They say they’re an LA brand which leads me to believe it’s US made brand. I guess I’ll see what I get, but I can’t deny that I’m extremely wary.
Pascal Design 回复2025-11-19
So sorry to hear about your experience — we truly apologize for the disappointment this has caused. 🙏
As with gold-plated jewelry, some wear can occur with daily use. We’ve already reached out to you via email and provided a solution to help resolve this matter. Please check your inbox (and spam folder just in case).
Thank you for bringing this to our attention — we’re here to help.
Hi there, we’re so sorry for the confusion and the experience you’ve had. We’ve already reached out to you via email to clarify everything and help resolve this for you. 💛
Please kindly check your inbox — we’re here to make sure this is taken care of.
Pascal Design HAS NOT PAID for collaborations – Caution ⚠️💥
Review:
We signed a collaboration agreement with Pascal Design on March 3, 2025, through the platform they provided and with a formally signed contract. To this day, we have not received payment for the work completed, completely failing to fulfill their commitment.
I demand that Pascal Design contact me immediately to resolve this situation 💰.
Creators, maximum alert 🚨: do not work with this company until they honor their
commitments
Update post: my order was delivered—very beautifully crafted pieces as advertised. Even my custom engraving was beautiful. Customer service was prompt and respectful. Given pieces are made to order, my only suggestion would be for the company to extend their expected delivery times (even if the order is delivered sooner) to prevent upset customers and negative reviews. Overall, I'm happy with my order.
Original post: Terrible experience. I ordered a gold watch with custom engraving, gold hoop earrings, and a gold diamond cross necklace on 10/17. Shipping was promised by 11/8. I contacted customer service, and they offered a gift as compensation for the inconvenience. They said the watch was “out of stock,” but I thought they made the items to order..? A week has passed, and they still have not shipped my purchased items. I’m convinced this is a scam or they overpromise a time frame they can’t deliver on.
Either way, bad business practice.
I requested a refund. Save yourself the headache. Shop elsewhere.
Pascal Design 回复2025-11-16
Hi there — we’re truly sorry for the frustration this has caused.
Your order has already been shipped, and we’ve emailed you with the latest updates and tracking details.
Whenever you have a moment, please check your inbox — we want to make sure you have everything you need.
A nightmare from beginning to end.
Order #5488299
Purchased 29th May
Arrived weeks after it was supposed to arrive so I was unable to take the watch on holiday as intended.
Came back from holiday and the watch face was smaller than all the videos and descriptions.
The clasp is loose and not very secure and you are unable to change watch straps because of the way they are designed.
Asked to return and was made to jump through hoops.
After weeks of delaying the acceptance of the return they finally gave me a return address which was in China and not in the USA as stated in their site.
I followed all instructions they gave me on the return, even some of the shady requirements they instructed like the value of the contents of the return.
The package was sitting in customs FOR MORE THAN 2 MONTHS because nobody from the company provided the details needed to release the package from customs.
I made the order in May and 6 months later everything is still in the air.
I even had to pay my own return costs of over £20 which they couldn't even cover after all the delays caused.
Customer service seem like bots and show zero compassion for customers. In one of the recent emails from Ava and Molly I was even told 'Please dont worry' after awaiting a refund for over 4 months.
Extremely unhappy with it all.
Pascal Design 回复2025-10-15
We’re very sorry to hear about your experience and the inconvenience you’ve faced. We’ve already reached out to you via email to help resolve the matter and ensure it’s handled properly. Please kindly check your inbox so we can assist you further.
Scam ! Scammers!
I ordered the ring because on the website says it’s from California. And will be shipped 8-14 days. But after 1 day I received the email where it says 14-20 days !! I’m not gonna wait that long and I reached out to the support team to get a refund‘because it’s been only 2 days . And guess what ? No one get back to me !! And on my bank statement I can see it’s from Hong Kong !!!!!!!!!!! I need my money back ! If no one is reaching out to be within 2 days I will start reporting !
My order number-# 5606139
Pascal Design 回复2025-10-09
Thank you for reaching out, and I’m truly sorry for the frustration this has caused. We have already contacted you via email regarding your order #5606139 — could you please check your inbox, We’ll be happy to assist you and resolve this issue as quickly as possible.
SCAM SCAM SCAM!!!
This jewelry is not golden,it is an ORANGE color! $500 for a bracelet and a necklace and guess what I got - you know those kids fake bracelets,that is what I got and wasted my money! So,you wait about a month,they will update you how carefully they make every piece,because according to them it will be a high end jewelry! Customer service does not respond or care! This business needs to be reported! Do not buy!
Pascal Design 回复2025-10-08
We’re very sorry to hear about your experience. Our team has already reached out to you via email to help resolve this issue. Please kindly check your inbox and reply at your earliest convenience so we can assist you further.
Prepare to have to file a fraudulent disclaim on your credit card as you’ll never receive your order
this company has no intentions of sending you your jewelry that you order. They magically can see where your order is in transit and the email that you get does not show up where your jewelry is at in the worldin ups tracking. I asked the person that I was emailing with to tell me where the location of my order was since they were able to see it, and I was not as I knew that they were just blowing smoke to try to appease the fact that I still have not received my order. My question was never answered directly, so I have already filed with my credit card company to dispute the charges as the company had no intentions of sending the jewelry. I highly advise for people to look at other reviews as well as there are people that have been arguing with this company for months about receiving orders that they have purchased. If there is a piece that you really like on here, my best recommendation would be to go to a jeweler and have it custom ordered that way you actually get the order as this is a fraudulent company.
Pascal Design 回复2025-09-10
We’re really sorry for the trouble you’ve experienced. Please know that it’s not our intention to delay any order. We’ve already reached out to you directly by email—if you could kindly reply at your convenience, we’ll continue to follow up and work with you toward a solution.
So ugly, orange not gold!!! Waste of hundreds total scam!
Pascal Design 回复2025-09-04
We're sorry to disappoint you. 🙏 We completely understand that colors may appear different due to personal preference and lighting. We've emailed you with a solution, so please check your inbox and contact us—we'll do our best to resolve it. 💕
By doing the right thing. Pay more attention to details.
Pascal Design 回复2025-08-28
Dear customer, we apologize for the inconvenience. We just sent you the email for providing you the solution. Could you please check and replied to us？Looking forward to your response.
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