Am giving 5 stars specially for Camille…
Am giving 5 stars specially for Camille in the customer support , always a great support, quick and positive customer service. Thanks for the usual support
关于 PetBacker
数据更新- 网站
- petbacker.com
- 分类
- 动物与宠物
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 87 条评价
- 差评回复率
- 14%（10/71 条）
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商家自述
Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
PetBacker靠谱吗？
PetBacker（petbacker.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 284 条用户评价，属于动物与宠物分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 14% 的差评；评价主要围绕客户服务、应用、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Perezk17 was a real delight for sully…
Perezk17 was a real delight for sully and myself. I have been very busy with work and kayli has been picking up sully multiple times a week for me. He just adores her and she must really wear him out. She is heaven sent 4 sure.she so worth the money I think.I would recommend her to anyone. Sincerely jdubb
Cannot get anyone to respond
Cannot get anyone to respond. Nothing. Go to another site & many responses. Do t waste time waiting skip these people. They are STILL claiming long response time on emails cuz of COVID! What a joke
Good application
Good application, I like it. technical support responded on time and helped in solving my issue. Information about petsitters are satisfactory. Take pets seriously.
It’s just a shame that minus stars are…
It’s just a shame that minus stars are not available. Horrible website, useless sitters who back out and let you down. I’m waiting for a refund. The lesson here is read trustpilot reviews FIRST.
They stole 400 pounds from us for work…
They stole 400 pounds from us for work done. They decided they didn’t feel like paying us despite us looking after someone’s dog for 12 days - and simply ‘retracted the payment’. They make up their own illegal rules - withholding money and only paying if you get 5* review . They favor the dog owner and don’t pay any vets bills despite saying they offer insurance . You’re on your own and probably won’t get paid - criminals - pursuing legal action for theft . Use at your peril.
I DONT RECOMMEND
I am sorry I can not give less than a star....I am was trying to find someone who can board my dog,made a few requests and no answer. From what I read,I am happy I lost just my time and not my money
Petbacker is not to be trusted
Petbacker is not to be trusted. I have accidentally payed twice for the same booking and never received a refund of 150 euros. I do not recommend and I will never again use this plataform. Unprofessional and deshonest.
Paid for service I did not received.
It’s been nearly 3 months, spoke to several people from customer service and finance department, sent several proof of payments sent, Was advised to request charged back, requested a charge back, only to be told by my bank that your swift is inactive. Informed the finance department and yet my money has not been refunded. It is incredible unprofessional, that you do not take ownership of a technical issue caused by your app, meanwhile me as a customer have lost my money in this predicament. I repeat, I want my money back. At this point it’s not even about the money anymore but the principle. You simply cannot play with people’s money like that and not take ownership.
Petbacker Money Never Arrives...
I have been pet sitting , walking and boarding. I was using social media and apps. Such as Petbacker. I have started using in july which I receive first job and earn 45 euro 31st of July, second job 5 of august 18 euro , 3rd one 12 august 202,5 euro. Today is 19 of August even I provide them all the information plus I have provided them 2 different account. I am not able to withdraw my money. They always send me the premade message wait 2-5 business days. I have waited 15 business day but no money. I am doing the service and they get %25 of the money. Money in but no Money out. Please fix the problem asap. They don't even answer my messages anymore.
Gary petsitting my dog Max
I was happy with the service i received. I felt my dog was happy with Gary and he interacted with other dogs well. The only reason i knocked off 1 star was cos we didnt receive the daily videos petbacker said we would get. We only got 1 short video but other than that we were happy and we would not hesitate to use Gary again.
Thiefs, their system suck's, and they don't refund your money.
I've paid 105 pounds for pet sitting on the 29th of July. No service was provided and until today 11 of august my money hasn't been refunded. I've sent several screenshots of my bank statements showing that the money was taken out of my account and every day they tell me they will look into it, but still they don't refund my money. It is really disgusting this company, I want my money back.
Absolute rubbish
Not able to meet provider before paying??? Not getting paid unless user leave a review??? Anything that can be wrong with an app can be found in this app. Use Pawshake or Rover if you want a proper service
Needs the Personal Touch & Telephone Support Option
Guy came to my place with his girlfriend, seemed to know all about dogs, my dog's requirements, etc. Paid for 3 walks, guy only did one. I was sent an email saying he had become unavailable, but it was a little too late. Asked whether I wanted to try setting up another appointment, or get a refund. I chose refund, but I was shocked how quickly this was arranged! I think they need to clarify their website options, streamline it a bit, make sure that they only send people who live close enough to make the experience worthwhile, & give real person telephone support instead of just chat. Speaking to a live person can make things clearer, if the staff are well-trained, personalizes the experience, and catches nuances a machine won't get. People are irreplaceable!
Everything is wrong with that app!!
Everything is wrong with that app!!! I mind pets, and I wouldn't leave my pet, pay a service without knowing the person and the place my pets would going to be. Another issue, I keep being blocked with no reason what so ever, costumer services is slow or non existing and for a "quick" solution to unblock is pay 650 euros??? Are you joking??? I have jobs booked that I dont even know if the clients texted me, why? BECAUSE IM BLOCKED!!!! WORST APP EVER!!!
BEEN ON THE APP TO GET CLIENTS
BEEN ON THE APP TO GET CLIENTS, HAVEN'T Got ANY CLIENTS BLOCKED MY ACCOUNT FOR NO REASON WITHOUT ANY UPDATED OF WHY IT HAS BEEN BLOCKED ALSO QUESTIONING ME FOR NO REASON WHEN THERE IS NO PROOF THERE. MONEY-MAKING APP PLEASE DO NOT USE IT OR INVEST MONEY IN IT WASTE OF TIME ALSO. ANYONE CAN FILE A COMPLAIN FOR NO REASON AND THEYLL ASSUME ITS TRUE WITHOUT CHECKING THE FACTS OR ANYTHING . HORRIBLE APP
A money scamming company’s unreasonable…
A money scamming company’s unreasonable clauses, no speedy customer report. Money in no money out. Worst experience. Impossible to make communication on it and hurts both the employer and the employee.
DO NOT USE PETBACKER DO NOT CARE THEY JUST WANT YOUR MONEY
DO NOT USE PETBACKER DO NOT CARE: Put our cats in a "verified" and "vetted" home, the backer is nice but she had on her profile cats could go anywhere in the property and that they would only have 5 animals in total on the premise. We found out she actually had 8 in the end and all the cats where locked in one small room. Our cat didn't get on with these... Obviously being a cat and we want to pull our cats and money from this job. I sent an urgent message to petbacker over 24 hours ago and the promised 24 hours response and still nothing. If your pets get abused under petbacker they won't care, they won't communicate and they won't refund avoid like the plague your pets are better off in a battery kennel. Makes me such that this is legal. Worst company ever. NOTE TO ANY INVESTORS PART OF THIS VENTURE: WHAT WHERE YOU THINKING?
I do quite like using a better cim
I do quite like petbackre but when you say the wrong thing name number on postcode of full address they block you and they are blocking me from getting work I do ask my clients just to give me your postcode please if you give your name and number so for instance they will block you even if a text message you so please give me your postcode only please and I'll block you do not give me your name and number they block you are losing me work I'm pissed off change your f****** happy w****** and I swear to God I will not f****** work for you again...blokc me again just because I tod a. Clinical please do give me uou full address because they will block you !!!!!!!!!! Iam going to have serious issues with petbackr .
If I say NO don't send it to other…
If I say NO don't send it to other people that means NO don't send it to other people not, oh the first person hasn't responded we'll send it to others without your permission.
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