Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
PetBacker（petbacker.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 284 条用户评价，属于动物与宠物分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 14% 的差评；评价主要围绕客户服务、应用、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Useless and incompetent people behind the app. I had to pay jus to meet the sitter and then my plans changed so I cancelled. The sitter never got the cancellation and without her confirmation I could not get a refund. There is no customer service. I have written for weeks and no reply.
Dear pet lover who are looking for a pet sitter at Petbacker, please be aware of this lady pet sitter Ms Vicki Mah. She has abused a few of the customer dogs at Parkvilla Puchong Townhouse and also let all of the customer dogs to poop and pee at the playground area at Parkvilla. Perhaps you can investigate and ask the neighbors here at Parkvilla on how she hit the golden retriever, name Duffy boy which belongs to a customer called Ms June Chin. We have lodged the report to DVS and SPCA about this crazy lady and irresponsible pet sitter at Puchong. Update: Petbacker have seen the pictures and videos but they do not want to do anything yet as they said they this case is still under pending for investigations. To the customer Ms June Chin, I hope Ms Vicki Mah and Petbacker will compensate you back for the injury caused to your Duffy boy. The tenants and residents will continue to monitor this reckless pet sitter who her self need help.
they treat their Pet sitters very bad. Rover has much respect and trust on their pet sitters. I truly recommend ROVER instead.
The pet groomer had access to my phone number. He didn’t have a clue of how to groom and damaged the cat fur and hurt my cat. I sent a complaint and the guy started sending me threats , all kind of threats. Being afraid of my own safety I sent the screenshots to PetBacker unfortunately they didn’t seem to care and only asked for the money **** Update: PetBacker has followed up closely, took actions, supported me in submitting a police report and sent treats to my pets as an apology for the terrible experience. Also processed a refund and gave me some discounts for future services.
I have been refunded on my credit card, after one week and after putting my comments on trustpilot. So luckily it is solved now
I used Katie Pete sit in services Kathleen mcewan for looking after my 6 shih tzus, I have 2 poo eaters so made it clear dog mess to be cleared straight away, walked 3 times a day plus out in the garden if dry, meal times stated and bed times all were ignored, my dogs were not walked once, they were left out in the rain and crying to come in (all on nextdoor neighbors CCTV) husband rocked up with crates of beer, stood smoking on the doorstep and actually went into my nextdoor neighbours garden drunk, he got lost! I came home to find sheepskin rug ruined (shrunk in the washer) £80 carpets filthy she even filmed them coming in onto carpet from the rain I asked her to use the back door into the kitchen. So traumatised dogs my neighbour was at the point of calling the RSPCA because she wasn't fit to look after dogs, I said I wanted reimbursing for the rug and a refund she agreed (obvs she knew she did wrong) course money never got refunded and she blocked me, and now it's in the hands of the fraud squad who have all her details and I have proof she would refund me, it's all in texts! I am absolutely shocked that anyone would recommend her! Oh and of course drunk hubby rocking up! Beware!
Garbage. Dead site. No one active. Better off looking for a groomer in your a$$. MySpace has more activity. Waited 3 months and never was contacted for my job by a single person. I assume all profiles are fake but don't understand how they generate revenue. Maybe they're just collecting our info to sell to advertisers. F#ck this sh!t.
Petbackers insurance I think is not up to scratch it doesn't cover you if you get bitten by an animal they pay medical expenses but in England we have NHS treatments if you get bitten you get free healthcare by the nhs they don't give you any sort of compensation if you're a sitter and your property gets damaged as I had a recent experience where a puppy destroyed my new glasses and they don't pay out for this sort of thing where I found other sites do They cost me a £100 I wouldn't get a penny from them nor is the owner of the animal insured for this I have to pay for this myself and try to argue it out with the owner whose pet it is to get the money from them to replace..they will give you £100..as a good will gesture if you pet is lost or stolen and give you a few quid (pounds) for advertising on Facebook ect...they need to review their policy..please read insurance properly..!!
They froze my account just because a customer wanted a trial and I proposed that they tried boarding for 1 day only.
This app restrict contacts between owners and sitters, the owner is about to confirm my booking and I told her to contact me after confirming the booking, of course I got blocked and in order to restore I will have to pay 650 pounds which is highly ridiculous as I am sending those messages like a robot. Their customer service also takes too long to reply.
I just got around to signing up as a sitter using their ridiculously stupid app. Can't believe I actually got through it, I had to sign up for trustpilot to leave a bad review because I really want to rant about how stupid it is. I have no idea who designed this stupid and counterproductive app. It's a pain in the ass to advertise your services, the logistics does NOT make sense and it was such a waste of time. I doubt if these app creators actually own a pet themselves? Now I kinda regretted signing up for their membership and giving away my vital information because I am not confident that I will get a job using their website. The app is so bloody difficult to use, both as a pet owner and pet sitter. The creators should be extremely ashamed of this absurd app.
My pet walker has cancelled and I have requested for cancellation and refund but no is responding. 3500 rupees is stuck and I am not sure if I will get the refund. No customer support number is there. I don’t know where and how to complaint.
I had my first job via pet backer and I tried to reach out as I would like to correct my email id for my PayPal, but no response. It just doesn't allow me to delete that option and add a new one, doesn't allow me to edit it and no way to transfer my funds. This is ridiculous in the name of safety! Please make your app user friendly and allow to edit payment options.
To be honest I have attempted to contact people on this app and I have had ZERO responses from any of them, app deleted not wasting any more time with it or the people they are supposed to represent
I’ve tried to contact you on the app. My booking is supposed to be today and I’ve tried countless times to get to u for a cancellation. I finally got a date that I can rebook and NO ONE IS REPLYING ME. 24/7 to get back to a request? It’s taking days. I’ve already informed the sitter about the changes please please do something.
PetBacker customer service is no responsive. Our sitter needed to cancel and tried to do so over a week before the job. I also emailed customer support to confirm. When we heard nothing, I also attempted to cancel two days through the app. The job was supposed to begin today and neither of us have heard back and I have not received a refund.
Hello Sae, we apologize for the experience that you had. Sitter cancellations are very rare and we take matters such as this seriously by restricting these sitters from further bookings. However we have also noted that you were given a full refund too for the booking.
Their website is up to the mark but service needs improvement.
Can easily find suitable sitter in this platform. I had great experience hiring sitters over the year, which always took a good care of my dog. The support is quite helpful and responsive as well.
I'm thankful to PetBacker's sitter who have help me in boarding my pet while I'm away last minute plan. The pet sitter took care of my pet very well with all the daily updates of photos and videos. TBH I'm very happy with the booking and will continue with them again soon
I can easily find the best groomer for my cat in my town. Trusted
Thank you for the support and we hope your pet will always find the perfect groomer with PetBacker to keep them beautiful.
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