Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
PetBacker（petbacker.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 284 条用户评价，属于动物与宠物分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 14% 的差评；评价主要围绕客户服务、应用、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。PetBecker gave excellent support to pet boarding service provider like me. When customer makes amendment in his request after booking. The process was so smooth and quick provided by PetBecker. Also, along with customer they took care of boarding service provider happiness as well. Will definitely recommend PetBecker for boarding and sitting services.
Great customer support 😁 and super fast. I Recomend this app also.
The support staffs response to both the pet sitter and the pet owners so so fast no matter what time it is. And they have good hearts, they are the kindest. I got harassed from bad people who left me fake reviews before, one of them was my ex and they stood up for me. They gave me courage to move on with my life. They gave me the kindest words that helped me through the darkest time. And they will not stand for any dishonesty. They will help you and protect you if you work for them. I love them the most. They are my family. I have worked for them for so many years now. You can trust them, I swear to god.🙏🏻
Good app easy to find customers I recommend, very trusted
Prompt and clear response from the customer service
The best Customer support, I had an issue and they immediately responded and solved the problem. Special thanks to Khushali
First Time using the app, Had issues navigating and communicating with Potential borders! However, However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.
convenient, and reliable
Everything is very convenient. Customer support is always there for us, and replying back as soon as possible. The only thing is that the fees are slightly high and the withdrawal process from the account takes too long. Other than that, excellent app for pet sitter and owners!
Customer service staff replies quickly and helpful.
Fantastic Apps! It is not just we can earn by taking care of those pets; It really help me to enhance my knowledge about the different behaviour both dogs and cat. And it help me a lot how to interaction from different breed of dogs and having also a good relationship with the pet owner, actually I meet a good people and build a frienship with other pet owners. Petbacker customer service is very responsive they will help and to assist you whenever you have a concerns..
A caring and supportive support and a wonderful and warm community. Great app to connect pet owners and pet sitters. Definitely recommended.
The app is a bit difficult and confusing to use at first.. the UX could be improved.. Customer Service is super reactive and helpful big thumbs up for their work
Best pet care application that available in Japan.
This was my first time offering cage-free home boarding services, and I got my first pawstumer through PetBacker. I specifically chose PetBacker because I wanted a structured and reliable process, and I appreciate how the platform ensures a safe and transparent experience for both pet sitters and pet owners. During the booking, I encountered some challenges with the pet owner’s cooperation in completing the process. However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated. This experience has taught me a lot, and I now feel more confident in choosing the right bookings in the future. I’m grateful for PetBacker’s support and would recommend the platform to fellow pet sitters looking for a secure and professional way to offer their services.
Petbacker app
Great service !! I chevkwd the recommendations of the dogcare guy, and he loved and took care of my best friend 🐶
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Kalklitir共 284 条符合条件的评价
