Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
The images looked great after just 1 single try. will probably get pro version soon
Pollo AI 回复2026-08-31
Hi there,
Every encouraging comment like yours pushes us to become better. We are glad that our software can solve your video production troubles effectively. We will keep optimizing page layout and simplifying operation steps for better user experience.
The thumbnail of the video looked promising but changed the color of the moon without being told. It did a good job with the BG noises, its understanding of very slow moving clouds is very broken. 2 stars
Pollo AI 回复2026-08-31
Hi there,
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address:[email protected].
The quality of the image was great, 5 stars, but the fidelity to the prompt was low, since I asked to put the helper in front of the other man squatting, and the image was generated with the helper positioned behind the squatting man, not in the front (2 stars). Thinking about other characteristics of the site, I would give 4 stars
Pollo AI 回复2026-08-31
Thanks for your thorough feedback and ratings.
We are pleased to hear the image quality performed well, yet we apologize the model failed to execute your spatial requirement: the helper was placed behind rather than in front of the squatting man.
Position‑aware generation remains one of our key areas for improvement. We value your overall 4‑star assessment. Should you be willing to send over your original prompt, it will serve as valuable reference for our model iterations. We appreciate your support.
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
Credits should roll over every month, no exceptions. Alot of text instruction is not followed, results are light year from text instructions!
Pollo AI 回复2026-08-28
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected].
Furthermore, regarding credits, they cannot currently be carried over to the next usage period.
Have a good day
Hi there,
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address:[email protected].
I have rated them one star and that is being very generous.10 minutes ago I asked them to perform a very simple task and four times they accepted it but sent me back the original image with no explanation when I enquired if something was wrong with the either the picture or the prompt.Each time I was charged.
Pollo AI 回复2026-08-28
Hi there,
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address:[email protected].
Hi there,
Thank you sincerely for your heartfelt recognition and warm support. We are very glad that our AI video tool can meet your daily creation demands. We will keep researching and developing new features to make video production easier and more efficient for every user.
Love this app, very easy to use, and give me all the tools I need for the making of my creations, thanks Pollo
Pollo AI 回复2026-08-28
Hi there,
Thank you sincerely for taking the time to leave such positive comments. Your satisfaction is our greatest motivation.
Should you have any advice or thoughts to share, please don’t hesitate to get in touch.
We hope to serve you again in the near future!
Hi there,
We greatly appreciate your wonderful review and kind recognition of our AI video generation service! Your satisfaction is our biggest motivation. We will keep optimizing our functions and bringing you smoother and more powerful video creation experience. Feel free to contact us anytime if you have any needs. Looking forward to your continued support!
Disappointing and Expensive Credit System
I am extremely disappointed with Pollo AI. I subscribed expecting to be able to create AI videos without constantly being asked to spend more money.
I tried to create ONE 15-second, 1080p video from a single jewelry photograph. After choosing the appropriate settings, Pollo required 180 credits for just that one generation. I then discovered that I did not have enough credits and was immediately presented with another screen asking me to upgrade my subscription or spend more money.
This is very frustrating. Paying for a subscription should provide a reasonable amount of actual use. Instead, I feel like every step leads to another credit requirement or another upgrade.
The pricing and credit system should be much clearer BEFORE someone subscribes. Customers should be able to easily understand how many normal-quality videos their subscription will actually produce.
For someone like me who simply wants to occasionally create short promotional videos for a small business, I find this pricing model expensive, confusing and disappointing.
I will be looking for another AI video service with simpler and more transparent pricing.
Pollo AI 回复2026-08-26
Hi there,
Currently, we use a credits-based system to generate videos. The number of credits included varies depending on the plan, as does the other features included in each plan. It's important to note that different models require different amounts of credits. Using additional features will increase credit consumption. We recommend checking the specific credits required before using any model.
Furthermore, using the AI agent feature consumes a significant amount of credits. If you receive a message indicating insufficient credits, it means you don't have enough credits to generate the video. If you need to generate a large number of videos, we recommend using the basic model.
For any usage questions, please feel free to contact our customer service staff.
After 6+ months and using it for work, not that great. Videos are usually a total waste of credits but it depends how you are using the service. The images sometimes come out the wrong way and I have to try 3 times or so and waste credits for the Ai to get it right. Sometimes refreshing the page results in the website not displaying right and it’s unusable. I wouldn’t recommend Pollo.Ai
Pollo AI 回复2026-08-27
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
When creating a still image with PolloImage2.0, although the displayed credit is 2, 4 credits are actually consumed. This means my credits are consumed faster than displayed, which is misrepresentation. Furthermore, there are many constraints during generation, and it often doesn't turn out as intended.
Pollo AI 回复2026-08-27
Hi there,
Currently, we use a credits-based system to generate videos. The number of credits included varies depending on the plan, as does the other features included in each plan. It's important to note that different models require different amounts of credits. Using additional features will increase credit consumption. We recommend checking the specific credits required before using any model.
Furthermore, using the AI agent feature consumes a significant amount of credits. If you receive a message indicating insufficient credits, it means you don't have enough credits to generate the video. If you need to generate a large number of videos, we recommend using the basic model.
If you encounter any abnormal consumption issues, please contact our customer service staff to investigate the specific cause.
For any usage questions, please feel free to contact our customer service staff.
Rendering is not wholly accurate despite detailed prompts. The quoits of the render is pretty good however
Pollo AI 回复2026-08-27
Thank you for your valuable feedback.
We appreciate you noting that the overall quality of renders is solid, while we also acknowledge that full accuracy against detailed prompts is still falling short in some cases. It is disappointing when you put effort into crafting detailed prompts yet the output cannot fully match your expectations.
Our team keeps optimizing prompt‑following capabilities to narrow this gap between your instructions and final rendered results. Should you be willing to share your prompt together with the generated asset, it will greatly assist us in reproducing and addressing this scenario.
We truly thank you for your honest input as we improve the product.
Best regards,
Pollo moves to somewhere different to instructions
This AI sometimes moves to somewhere diferent to the instructions. That makes lose time and money
Pollo AI 回复2026-08-27
Thank you for your feedback.
We totally understand how frustrating it is when the output deviates from your prompt instructions. Inconsistent results end up costing you both valuable time and credits, and we recognize this significantly hurts your creative workflow.
Instruction‑following is a top priority for our engineering team. We are continuously working on improvements to reduce unwanted deviations in generation.
If you could share your original prompt alongside the generated result, it will help our team reproduce the issue for further optimization. We appreciate your patience and input as we refine our product.
Best regards,
Pollo AI Team
The quality was very good at times; however, it would generate random videos even though, I submitted my own images and drawings and it still charged me and it would never give me a refund on credits for their own mistakes ! Customer pays for their mistakes! Too costly!
Pollo AI 回复2026-08-27
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Hi there,
Many thanks for your great evaluation and sincere approval. We feel honored that our software can bring you great convenience in video creation. We will keep learning and improving to make our AI video generator more professional and practical.
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!
Hi there,
We really appreciate your kind words and genuine praise. Your satisfaction has always been the biggest driving force for us to keep moving forward. We will continuously polish product details and fix minor problems to deliver better service and product experience.