Purple Carrot

We appreciate your feedback, and apologize for any inconvenience or frustration with the sign-up process or any difficulty getting in touch with customer service. Please let us know if we can help or answer any questions or assist any further! Feel free to send us an e-mail directly to [email protected]

Thank you for sharing your experience, Jeff. We apologize for any disappointment and frustration caused. Could you send us an e-mail with your account e-mail address to [email protected] ? We look forward to speaking with you further!

Hello MJ! Thank you so very much for taking the time to share this experience - Our sincerest apologies for any confusion regarding out temporary pause feature! Our unlimited skipping and temporary pause options are meant to allow our customers the option to stop orders within the chosen time frame (6, 8, or 10 weeks at a time). We, of course, make it a point to ensure all customers receive reminders as soon as we detect their chosen pause period is nearing its end, and are so truly sorry to hear if these were at all missed! If you haven't already, please be sure to reach out to our Team at [email protected] for further assistance. We're happy to look into this issue and assist wherever we can! We appreciate your candid feedback and time with our service, MJ! 💜 Wishing you all the best,

Hello there! Thank you so much for taking the time to share your experience with us - If you haven't already, please be sure to reach out to our Customer Advocates directly at [email protected]. This will allow us to have this reported immediately to our Team and assist you further here! We do hope to have the opportunity to make things right with you and ensure our Teams are fully aware of this instance! We do appreciate your diligence in sharing this with us! We hope to hear from you soon 💜

Hi there! Thank you for letting us know. We are so sorry to hear of any disappointment with a substitution! Could you send us a message at [email protected] with your account e-mail? We would be happy to assist further!

Hi Sadie! Thank you so much for taking the time to share your thoughts about our service. We are truly sorry to hear of any confusion with our account management options including our temporary pause options. While customers have access to unlimited skipping and temporary 6, 8, or 10 week pause options available directly through their accounts, these are meant to allow customers the flexibility to manage upcoming orders as they'd like. We are so sorry to hear of any issues with these options, Sadie! We really appreciate your candid feedback! If there is anything else with which our Team can do for you, please do not hesitate to reach out for further assistance. We are more than happy to assist as we can!

We are so sorry to hear of your disappointment. Could you send us an e-mail to [email protected]? We would like to be of assistance!

Hi Adam! We appreciate you taking the time to share your experience, and are so sorry for any frustration with your order. Could you send an e-mail regarding this over to [email protected]? We would so appreciate the opportunity to assist further. We hope to hear from you!

Hi Greg! Thank you so much for taking the time to share your experience with us. Our apologies that the box was delayed. Please feel free to reach out to  [email protected] if we can assist. We're here for you!

Hi Charlotte! Thank you so much for taking the time to detail this experience with our service. We are truly sorry to hear of the issues in your past orders and for any confusion with our account management options! We absolutely want to ensure any and all issues you've encountered are appropriately addressed on our end. Please be sure to get back to us directly at [email protected] for further assistance. We look forward to hearing from you 💜

We're so sorry for any disappointment! Thank you for providing your feedback. Please don't heistate to reach out to [email protected] if we can assist in any way.