Purple Carrot

Thank you so much for taking the time so share this experience, Joanna! We're incredibly sorry to hear of the issues with this order. This isn't at all the experience we expect for our customers and truly appreciate this feedback! If you haven't already, please feel free to shoot us a quick message at [email protected]. We'd love to make this right! 💜

We really appreciate your time in sending this our way! This is not something we take lightly whatsoever and will ensure your experience is thoroughly documented for our Teams' attention, Richard. If you haven't yet communicated with our Teams around these issues, please do be sure to send a note our way. We're always more than happy to help in any way we can! Thank you again for having been a part of our plant-based community here, Richard! 💜

We truly appreciate this feedback around our cancel options, Lisa! As a weekly service, we offer both temporary pause options and an indefinite cancellation option - The temporary pause option for 6, 8, or 10 weeks is meant for any customers looking for a longer pause than skipping the always-available six weeks of upcoming orders. We're truly sorry to hear of any confusion with those and our Team is always available to jump in to help in any way we can. If you haven't yet reached out at all, certainly be sure to send a quick email over to [email protected] so we can further assist as needed in managing your account. Thank you so much for having chosen to cook with us, Lisa! 💜

We truly appreciate your time in detailing your experience with us! This is not at all what we've come to expect for our customers, and it is truly disappointing to hear this is the experience you're taking away. We'll be bubbling this up to our Teams on our end as we continuously use customer insights and feedback to drive us forward, and this level of insight is truly invaluable to us. Thank you so much! 💜

Thank you so very much for this feedback! We absolutely take these comments to heart and cannot apologize enough for the issues you've come across. Of course, this is not the experience we expect for our customers and will ensure this reaches our highest levels. We truly appreciate your time and the detail you've sent our way. It really is a huge help for us going forward! 💜

It is truly disappointing to hear of this experience, and we cannot thank you enough for taking the time to share this feedback! With a weekly service, we ensure our customers have everything they need to be successful when it comes to making changes to their upcoming orders like cart customization and unlimited skipping right off the bat after sign-up. We certainly take your feedback to heart and have ensured to bubble it up on our end. Thank you for passing this along 💜

Thank you so very much for dropping in your thoughts here for us, Mario! As a smaller business, we truly rely on honest customer insights and feedback to drive us forward, and we're very sorry to hear of your difficulties with delivery. We're continuously evaluating our partnerships to ensure they remain aligned in providing our customers with a convenient, hassle-free experience. We do hope to have you cooking with us again at some point in the future, Mario! Thank you so much for giving us a shot and for having been part of our plant-based community 💜

Thank you so much for taking the time to share this experience, Rissa! We're incredibly sorry to hear of the trouble with the confirmed address on this order. Though we are systematically limited in the edits we're able to process after our weekly deadline, we'd love to make this right! Please be sure to shoot us a quick message to [email protected] for further assistance. We look forward to hearing from you, Rissa 💜

We truly appreciate the feedback here! We are always working to finetune our Culinary Team's creations, and customer insights are a key part of that process, so we really thank you for this honest feedback around the hot dog recipe. With that, we definitely want to make sure that ingredient issue is taken care of and properly reported. If you haven't already, please be sure to connect with our team over at [email protected]. We'd love to make this right for you! Thank you for having been a part of our plant-based community and for the helpful insight! 💜

Thank you so much for taking the time to share your thoughts with us, Amy! We're incredibly sorry to hear you didn't enjoy your meals. That said, we truly appreciate you giving us a shot! Thanks for having been a part of our plant-based community, Amy 💜

Hi Michaela! We're so sorry to hear you experienced difficulty canceling. We'll be sure the App team receives your feedback! Please don't hesitate to reach out if you came across any other issues. You can send us an e-mail at [email protected] - we're here to help!

Thanks for sharing, Chad! We're incredibly sorry to hear of any trouble with cancelling. We'll be sure to share this with our Product Team directly for their review ASAP. Please do not hesitate to shoot us a quick message should you encounter any further issues whatsoever, Chad. We're just a message away at [email protected], and are always here to help whatever you need.💜

Hi Nicole! Thank you so much for taking the time to pass along this feedback. We're so truly sorry to hear that you didn't receive enough jam for one of your recipes. If you haven't already, please do be sure to send a message our way with your account details to [email protected]. We'd love to make this right! The point of our service is convenience after all, so we absolutely want to ensure you're taken care of here, Nicole. Our sincerest apologies again for this recent experience! We look forward to assisting you further 💜