We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box.
Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Unit immediately failed, product support wasted multiple cycles erroneously claiming they shipped inferior product, staff eventually shipped replacement part via freight that I’m going to have to install, personally, and that I’m not confident will actually fix the problem— since the unit failed immediately after updating firmware. Two weeks after my order I’m out a lot of money, extremely annoyed, have some kind of repair project to look forward to. Sales offered a $10 rebate off my next purchase as compensation.
QIDI 回复2026-02-06
Thank you for taking the time to share your feedback.
We’re also very sorry to hear about your experience with the warranty procedure. We understand your concern — disassembling a machine and replacing major components can be difficult and is not what most customers expect when dealing with a defective unit.
Thank you again for your honest feedback and support.
The only problems I’ve experienced on my QT or problems I created, like stringing at a certain level because the spool snagged. My prints have fantastic
Love the Q2 it’s awesome. Did have to do more calibration out of the box then other brands.but! Once it was calibrated it runs so good. The reason for the 4 stars is I have yet to receive my QIDI box. Multi color was the whole reason I went with qidi and several other reasons but can’t wait to start multicolor prints
I purchased a Q2 combo Aug 21 2025 plus an Extra QIDI box to do eight colors. I received the printer only. After I purchased mine they posted it would be two months before the boxes would ship. This was not foretold until after the flash sale of the QIDI 2. I am now 2 and a half months past the purchase date and still no boxes. I have tried several times to get an ETA but to no avail. I purchased these for a small business I have and I have lost clients due to the non-conformance of QIDI. The last email I received stated that they were fulfilling QIDI boxes for people that pre-ordered the Q4 which was launched last year. This is very poor customer relations for a company. Take this for what the comment is worth, but I have lost a lot of money on this purchase thus far. Kind Regards, Johnny Murphy
QIDI 回复2026-02-06
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
I ordered a Q2 Combo expecting it so delivered at the same time since the website clearly stated in stock. I only received the printer and when I reached out to support they said oops the qidi box will ship in 3-4 weeks. That is not acceptable. I also ordered 10 rolls of PETG over a week ago that said in stock and that hasn't shipped yet either. If this is what we can expect from Qidi, I'll just return it and wait for the Snapmaker U1.
QIDI 回复2026-02-06
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
The experience was mostly positive. I wish they wouldn't use FedEx, but this time it arrived okay. The Q2 seems to be a beast. Upgrading from a Plus-3 and happy after a day of printing.
I probably would give them a 5 star of the Qidi Box had shipped with it. I want them to get the Qidi Box right before they ship, but we were promised Q2 2025. They've had a lot of time.
We decided to go with Qidi for our print farm. We ordered 3 initial printers for sample prints to check machine attributes and boxes of filiment from PLA, TPU, CF, ABS and so on.
Although the printers themselves Q2 and Q4 have been great, the Max4 seems to be very temperamental.
Deleting it's own config file. The support team were quick to resolve.
The main issue we have is the AMS equivelent Qidi box we ordered nearly 2months ago. We are unable to complete print trials or order new machines without it. Contacting Qidi to get an update has been very difficult. I have found an email address here and hope they can update us as to when we will receive the two Qidi boxes.
QIDI 回复2026-02-06
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
I have a name for this 3D printer, the big brown box! This box is still unopened and unused! Trying to figure out what to do with it, sell it, donate it, or just throw it in the trash! The delivery experience has made me so upset that when I see or hear the name “Qidi” I get sick to my stomach! When told by a representative of your company that I would have to paid for the cost of shipping this box back it just added insult to injury! Will be doing a YouTube video of what happened to let the customer base that might be interested in buying a 3D printer stay away from Qidi, stay far away!!!
QIDI 回复2026-02-06
Thank you for sharing your feelings with us. We truly understand how disappointing this experience has been, and we’re very sorry for the frustration it has caused.
Regarding the return shipping cost, we would like to clarify that this is part of our standard policy. When a return is requested after a certain period of time, the return shipping cost is required to be covered by the customer. This policy applies consistently to all orders and is not a decision made on an individual basis.
We sincerely regret that this has added to your dissatisfaction, and we respect your feelings and decision. Your feedback has been noted and shared internally, as it is important for us to improve both our logistics process and customer experience.
Thank you for taking the time to communicate with us.
Overall the printer is good and rigid, but I had an issue with the proximity sensor out of the box. I haven't had any problems since I odered a new sensor.
QIDI 回复2026-02-06
Thank you for your feedback and for your kind words about the printer’s rigidity and overall performance.
We’re sorry to hear about the proximity sensor issue you experienced out of the box, but we’re glad to know the problem was resolved after replacing the sensor. Your experience has been noted, and we will continue to strengthen our quality control processes to minimize such issues in the future.
We truly appreciate your support and honest feedback.
Qidi q2 is my 2nd printer and my first was half the price but it also out performs the q2 at everything other than not being on an app that I can check on the go. The speed is slow and gives decent prints with pla but when I use abs or petg I haven't had the best results. The table comes out of alignment after about 10 prints and luckily the printer throws an error and doesn't just print garbage.
QIDI 回复2026-02-06
I’m very sorry to hear about the issue you experienced. We understand how frustrating this must be, especially with a new machine.
Please contact our after-sales support team with photos or a short video. They will help troubleshoot the issue and provide a suitable solution as quickly as possible. You can also find step-by-step guides for common issues on our Wiki support page, which may help in the meantime.
Thank you for your support and patience.
Ordered 4 rolls of filament - They just taped the 4 boxes together and shipped. Boxes were beat up and one of the spools was cracked. I was able to glue it and use it. You need to put the filament boxes in a larger box and pad it! Other than that the ABS Filament works great in the Plus 4.
This is more a reflection of the packaging and delivery of the printer. It arrived with the top glass destroyed and there was visible damage towards the bottom of the box
With very little effort, out of the box the Q2 printed really well. It took 5 minutes to print a very nice Benchy. Having built two printers, it took me a while to find the settings in Qidi Studio. I am used to Orca slicer and found it a little restrictive.
Qidi Plus4 Printer failed out of the box, so far no help from Support. I am trying to get a refund and their office has been closed for days. Do not purchase their products, total garbage.
I contacted Qidi about several problems with my new Q2 including a broken cover on the extruder, a non-working part fan and an auto-leveling issue. The disregarded the fan, Andy from their company repeatedly called me an idiot who doesn't know how to install a PEI plate correctly, and sent me the broken plastic replacement piece. Despite sending them numerous mesh reports from my printer showing an extremely warped surface, Andy kept telling me I was an idiot and there was no problem.
I left a review here on Trustpilot and Lexie asked me to contact her to try and make things right. Despite writing to her 2 days ago, Leslie has not responded, showing there is no one at this company who has any genuine regard for their customers, and all of their replies here are completely fake.
A local distributor in my area and I went through a series of diagnostics on the printer and determined that not only was the PEI plate that Qidi sent me defective (the main cause of all my auto-leveling issues), but that the heated bed itself is also not a true, flat surface and has various imperfections which exacerbated the PEI plate. Only with his help (not Qidi) did I ever get the printer working properly with a new PEI plate. Qidi as a company sucks. Lexie - you're just as bad as Andy. Stop being so fake with people - if you're going to tell me to write you an email, at least have the professionalism to reply .
Customer service the worst I've come across period
Customer service? What customer service! There is none as far as I can tell. When they can be bothered to answer an email it's just to kick the problem further into the weeds, no resolve, no help! They have an online customer chat with nobody on the other end. Lucky the printer I ordered works and got delivered eventually. The rest of my order of filament and the qidibox, who knows? Qidi certainly don't or couldn't care less. Our print farm will be using anyone else other than qidi going forward. It's bad for business having to chase around this incompetence.. Update 24/10/25 still nothing from this lot. A swift resolution You say? Lies you have resolved nothing and I'm still having to chase you....if you hope I will change anything what is said here, you are wrong! 16/10/25 still haven't done anything other than email me over a month later saying send the filament back and you can have a refund, Erm you are way to late the filament has been used. So zero resolution and the sales crap you replied to this with is just lies, because you haven't fixed nothing. Avoid avoid avoid
QIDI 回复2025-09-16
Thank you for bringing this matter to our attention. We are deeply sorry to hear about the unacceptable experience you've had with our customer service and the concerns regarding your order. Please accept our sincerest apologies for the frustration this has caused.
At Qidi, we are committed to providing reliable products and exceptional service, and we are truly disappointed that we have failed to meet your expectations in this instance. We want to assure you that we take your feedback seriously and are determined to resolve this for you.
To help us investigate and address this promptly, could you please provide your order number? This will allow us to immediately look into the status of your filament and QidiBox and ensure any outstanding issues are resolved as quickly as possible.
Please reply directly to this email or contact me personally at [email protected] with your order details. I will personally oversee your case to ensure a swift and satisfactory resolution.
Printer arrived with errors and broken parts out of the box. Sent customer service an email with my order number and lots of images, and they respond asking me for my order number… two more days and still don’t have a reply from these unprofessional morons. Absolutely horrible customer service and quality control as a company. Their own worker broke two pieces on my printer during assembly and then shipped it that way!
QIDI 回复2025-09-16
Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the defective product and the frustration caused by our customer service. Please accept our sincerest apologies for the inconvenience this has caused.
At QD3D Printer, we take great pride in the quality of our products and are deeply committed to ensuring a positive experience for every customer. Your feedback is incredibly important to us, and we want to assure you that we are dedicated to resolving this matter promptly.
To help us investigate and address this issue effectively, could you please share any previous communication or reference numbers you may have? This will allow us to quickly locate your order and follow up on your case.
Please reach out to us directly at [email protected], and our team will personally assist you to ensure a swift resolution. We value your trust in us and will do everything we can to make this right.
Thank you for your patience and understanding. We look forward to assisting you and restoring your confidence in our products and service.
