We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box.
Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Q2 - Hardware Issue
Qidi team was quick in helping mitigate my issue. This printer works really good if you know what you're doing. This definitely not a 100% plug and play printer as there are some work on the firmware side to do but as long as you stick within its limitation, it will work great.
QIDI 回复2026-02-02
Thank you so much for your thoughtful feedback.
We’re glad to hear the printer is performing well for you. We’re continuously working on updates to make the experience smoother and more user-friendly over time.
did not ship the order whole..still waiting on the qidi box.. then they lied and told me the qidi box would be in the warehouse by the end of last week and promptly on its way to me.. uh huh.. i guess if you want to print one color prints its fine.. but thats not why i ordered the combo..
QIDI 回复2026-02-02
We sincerely apologize for the delay with your Qidi Box shipment.
Due to a high volume of orders, Qidi Boxes are currently being shipped in the order they were received, which has unfortunately caused this delay. We understand this is frustrating, especially since you ordered the combo for multi-color printing, and we’re truly sorry for the inconvenience.
We are actively working to improve our warehouse processing and shipping speed to prevent this from happening in the future. Thank you very much for your patience and for sharing your feedback with us.
I ordered the Q2 combo, but only received the printer and not the Qidi Box.
QIDI 回复2026-02-02
We sincerely apologize for the delay with your Qidi Box shipment.
Due to a high volume of orders, Qidi Boxes are currently being shipped in the order they were received, which has unfortunately caused this delay. We understand this is frustrating, especially since you ordered the combo for multi-color printing, and we’re truly sorry for the inconvenience.
We are actively working to improve our warehouse processing and shipping speed to prevent this from happening in the future. Thank you very much for your patience and for sharing your feedback with us.
We’re truly sorry to hear that the shipping experience did not meet your expectations. We understand how important fast and transparent delivery is, and we apologize for the inconvenience caused by the slow transit and limited tracking updates.
Your feedback is very important to us, and we are actively working with our logistics partners to improve shipping speed and tracking visibility.
If you would like us to check the latest status of your shipment, please feel free to contact our support team with your order number, and we’ll be glad to assist you.
Thank you for your patience and understanding.
I am very happy with my new printer. The quality of the prints is amazing! The printing speed might as well be supersonic compared to my old printers. I love it. I did have some trouble getting the unit to run at the start, but the customer support team is phenomenal! I honestly think they helped me too much! They helped me troubleshoot and sent me parts to repair things without a fuss. Honestly, this is probably the best customer support I've ever gotten.
A couple of things I wish were better, though.
One, even though customer support was amazing, I would have preferred my printer didn't come with any issues in the first place.
Second, I wish I had easier control over the printer. I know I can mess with the g-code and such, but sadly, I'm not smart enough for that yet. I want to be able to basically work with the printer to create solutions. Yes, it's easy to home things and perform bed leveling, but let's say to troubleshoot the Z offset, I actually have to start a new print. It would be nice to have the option to request the printer to go to where it thinks the perfect Z offset is, make adjustments, and maybe even let it print a line in semi-manual mode. That way, I'd know that when I actually start a print, it will be perfect from the get-go.
Third, I want to be able to override everything the printer wants to do whenever I want. If I tell it I don't want it to heat up to a certain temperature it should obey me immediately not wait for the next step. Also, if I ask it to do something that it thinks is bad, it should give me a warning and an option to proceed at my own risk. I got a message that said my fillament didn't match the printers presets or something along those lines and it would refuse to print. I should be able to tell it to print anyways. I know it was a glitch but if I could override the printer it would be a slight inconvenience not a huge pain in the...
Also, I should be able to set any internal temperature I want. Why does it start at 45? I just want it to warm the air a little and circulate it to prevent drafts from warping my prints.
Four, I wish there were more explanation pop-ups. I want to know not just what it is and what it will do, but also when and why it needs to be done and/or the pros and cons of doing it. It would be nice for newbies like me to get a hang of things faster.
Five, make the door swing out more.
Overall, the printer is great, though.
Got Qidi Q2 Combo. The communication from the support team is great. The hardware is really good. The accompanying software, however, lacks QA. It seems that Qidi's engineers are under the pump and have no time to properly test the software. I just wish Qidi did not re-invent the wheel and simply contributed directly to OrcaSlicer instead of creating their own branded version of the Slicer. If you are struggling with QA, let the large community to help!
Qidi box was supposed to ship within 7 days. I contacted customer support to ask where the box was and they told me it would’ve shipped within a month. Totally unacceptable the website should have mentioned that the would ship separately. I had now contacted customer support and they haven’t responded to my email. May be a good printer but probably the wait go with the bambu it will show up quicker I’m sure.
QIDI 回复2026-02-03
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
Print great so far only about 2 hours on it nit a fan of qidi slicer I use orca this my first slipper have 2 bambu qidi is quieter still waiting on qidi box so can't comment on multicolor
I have had problems with this printer from the start. I contacted Qidi Support and spent an entire week troubleshooting, which was a very poor experience. First, I had to unplug and reseat a USB cable on the motherboard. Then, I had to replace the entire hotend because it wasn't functioning correctly.
At one point, for no apparent reason before calibration, the hotend forced itself into the PEI plate, leaving several deep scratches. While Qidi replied daily to offer help, they refused to accept a return or provide a refund despite several requests. Instead, they simply sent a new hotend and a replacement plate.
As an IT administrator, my experience told me these early failures were signs of future trouble. I was right. Two months after purchase, the printer failed again, stopping mid-print. I have tried several troubleshooting steps to no avail. I will definitely not buy from Qidi again. I expected a replacement or a refund for a faulty unit, but instead, I am stuck with a non-functional printer. I am moving to a different brand because Qidi’s support and return policy are not up to standard. I didn't even bother contacting them for this latest issue because I am tired of wasting time on this machine.
Update[09/02/2026]
Response to QIDI's reply:
Thank you for the response. As previously stated, I am an IT professional and have already performed extensive troubleshooting that has led to the conclusion that this specific unit is faulty beyond simple parts replacement.
I have already spent more than a week of my time acting as a repair technician for a brand-new machine. I am not interested in receiving more replacement parts or spending more hours on troubleshooting. My only acceptable resolution at this stage is a full return and refund of the purchase price. Please let me know if you are prepared to provide a return shipping label, or if your policy still refuses refunds for defective units.
QIDI 回复2026-02-03
We’re truly sorry to hear about your experience and the continued issues you’ve faced with the printer. We understand how frustrating and disappointing this situation must be, especially after the time you already spent troubleshooting.
This is not the experience we want any customer to have. If you’re willing, we would still like the opportunity to review your case again and see what resolution may be possible under your warranty.
We appreciate your past support and are very sorry for the inconvenience this has caused.
Purchased the plus4. I have had it for 6 weeks, but it has been non-operational for three of them. I have had blob of death, erroneous entanglement errors, hot end adaptor board failure, and continuous firmware crashes. While tech support is responsive, it takes forever for parts to get shipped to you. My suggestion is to spend more money upfront to get a reliable machine and save all of the bad ownership experience. I was very excited for this printer, but it had been frustrating owning this thing. I'm giving the second star since customer service has been good.
QIDI 回复2026-02-03
I’m very sorry to hear about your experience. We completely understand how frustrating this must feel.
Please contact our after-sales support team if you have any questions or issue. Our technicians will guide you step by step and provide the best possible solution as quickly as they can.
You can also scan the Wiki QR code located on the machine to access detailed setup guides and troubleshooting tutorials, which may help in the meantime.
Thank you for your support and patience.
Customer service was responsive and did a good job following up thru the entire process.
The main issue I had is with Qidi's warranty policy as I was instructed to dis-assemble and re-assemble the unit multiple times as well as fully replace a circuit board.
An average consumer should not be expected to do this on a defective unit and I feel Qidi should have a better replacement policy.
QIDI 回复2026-02-03
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service team and their follow-up throughout the process.
We’re also very sorry to hear about your experience with the warranty procedure. We understand your concern — disassembling a machine and replacing major components can be difficult and is not what most customers expect when dealing with a defective unit. Your feedback about the replacement policy is important, and we will share it with our management team as we continue working to improve our support process.
Thank you again for your honest feedback and support.
I would give zero stars if possible. I was gifted a QIDI X-Max 3 and had nothing but nonstop problems right out of the box, the auto plate leveling system didnt work and the manual plate screws suck and strip easily additionally even with SEVERAL online resources including but not limited to reddit fourms, youtube, and the own manufacturers website I was UNABE to get the bed to be anywhere near level even after trying the paper method with the provided leveling paper i tried using the software to help guide me through leveling it out and i even went to several reference videos and fourns about my problem and no such luck so I personally advise you stay away! This absolutely ruined my Christmas and I definitely will not be returning as a customer nor will I be recommending this company.
QIDI 回复2026-02-03
I’m very sorry to hear about the issue you experienced. We understand how frustrating this must be, especially with a new machine.
Please contact our after-sales support team with photos or a short video. They will help troubleshoot the issue and provide a suitable solution as quickly as possible. You can also find step-by-step guides for common issues on our Wiki support page, which may help in the meantime.
Thank you for your support and patience.
I have had the QIDI X-Plus 3 for over two years. It has been a fail since day one. I had their XL Plus model prior to the Plus 3. The XL Plus was slower, but at least it would produce decent parts (even ABS).
The X-Plus 3 even fails at parts from their PLA Rapido material. It will print two (simple design) good parts out of PLA Rapido (which should be the easiest material to work with) after several failed attempts, but then would print garbage parts again. The parts are all from the same gcode program. The printer would get halfway into a part then the Z axis would fail and knock the part off the plate. Or... finally make two parts in a row, have 1st layer issues on the next part, then produce a good part again. Multiple emails to QIDI have produced no improvement in the results. First, they just blamed the plate they provide with the printer. Then they had me run test parts to test 1st layer adhesion and flow rates, but the test program they supplied would finish the test parts then drag the tip into the plate. I'm not new at this. I made a LOT of good parts with their older model and know my way around CNC programming (designing/building industrial CNC machines for over 20 years).
At this point, this printer is an unreliable large paperweight. I have zero faith in QIDI machines and zero faith in QIDI support. I make it a point to tell everyone I know to avoid QIDI.
QIDI 回复2026-02-03
We are very sorry for the issues you’ve encountered. Based on your description, it seems the problem may be related to the firmware or the print files. We sincerely apologize that our support was unable to resolve this for you. If you need further assistance, please feel free to contact us.
I've been waiting for 3 weeks for my order. Yesterday got the second ship confirmation with a separate tracking number... let's see if either arrives soon.
QIDI 回复2026-02-03
We’re truly sorry to hear that the shipping experience did not meet your expectations. We understand how important fast and transparent delivery is, and we apologize for the inconvenience caused by the slow transit and limited tracking updates.
Your feedback is very important to us, and we are actively working with our logistics partners to improve shipping speed and tracking visibility.
If you would like us to check the latest status of your shipment, please feel free to contact our support team with your order number, and we’ll be glad to assist you.
Thank you for your patience and understanding.
I attempted to purchase through the QIDI Amazon store, but the hot ends were not available. So I ordered directly through their US Website and added some additional nozzles and a 5PK of ABS Filament. Then I receive a shipment notification through "Amazon Shipping" that I should expect to receive the items in about a week. The next day, I received a tracking number from FedEx with a 12/5 ETA.
We received the first package wrapped in saran wrap with a shipping label that says "undeliverable" as of 12/5 and all of the boxes were damaged in one way or another. The shipping company was not listed on the shipping label and no one to contact. One hot end box was damaged, but the hot end was fine while the packaging for the other items was all damaged as well as the components inside.
The next day, 12/6, FedEx delivered another box that looked in good shape. However, none of the items inside the box were secured with any packaging filler and all of the boxes, once again, were damaged.
While the shipping companies are mainly to blame for the incident, there were no real options to file a claim, contact anyone and the shipping label on the saran wrapped items do not specify any company and the person that delivered in on our doorbell camera got out of their personal vehicle.
Mind you, this is the 5th & 6th Hot End I have had to purchase for the Q1 Pro in the last 6 months using it sparingly at best. While primarily using a single filament type, they seem to be failing too quickly with only about 25-35 hours on each hot end before they fail with most prints rather small (30-55 minute prints).
I really like the software and the QIDI printer, but it is becoming more of a headache than a solution.
QIDI 回复2026-02-06
Thank you for taking the time to share such a detailed description of your recent experience. We are truly sorry for the shipping issues you encountered and for the frustration this has caused.
The condition in which the packages arrived—damaged boxes, unsecured items, unclear shipping labels, and the lack of a clear point of contact—is absolutely not the experience we want for our customers.
While the final delivery was handled by third-party carriers, we fully agree that the overall logistics experience fell short. To help resolve this properly, we kindly ask that you contact our logistics and fulfillment team directly so they can investigate the shipment, carrier handling, and determine appropriate next steps:
Clark: [email protected]
Clarence: [email protected]
They are best positioned to review the shipping records, identify what went wrong, and assist you with a resolution.
Please don’t hesitate to reach out if you need any further assistance.
UPDATE later on the same day (changed from 1* to 3*)
I don't know whether this review is to thank, but I was finally contacted back by their support and given official info on the delivery status and estimates (roughly a month to go). Personally I'm in no rush and I don't mind the wait, but the lack of transparency and communication was unnecessarily stressful and wasted a lot of time.
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Seems there's multiple people in a similar situation. Ordered the QIDI Q2 Combo (which arrived very quickly), but the "Combo" part (a €150 "QIDI Box") is missing and there is NO info/status about it on the order page. Also, support is non-responsive for 3 days, both email and "chat" at the time of this writing.
The only somewhat helpful info that I've gotten was on their DISCORD (!) where a USER (!) commented that QIDI Boxes are in large backlog and are often delivered 2-3 months later. While this is at least somewhat... "comforting", the total lack of transparency and complete radio-silence from support for days, while still hoping that everything ends ok in the end deserves nothing more than 1 star.
I hope to report back later with a more positive review.
Order #QD22366EU
QIDI 回复2026-02-06
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
My order # QIDI8392US, is a Q@ Combo, but the QIDI Box has not been delivered.
QIDI 回复2026-02-06
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
I have not received my full product that I paid for
QIDI 回复2026-02-06
We’re truly sorry for the long wait caused by the delayed shipment of the QIDI Box. We understand how frustrating this must feel, especially when you were expecting the full combo experience right away.
The QIDI Box is currently shipping separately due to high demand, and we have placed a shipping time notice in a prominent position on the product page.
Thank you again for your support and patience — we truly value it.
