We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
以上内容由商家自行提供，未经平台核实。QIDI（qidi3d.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 335 条用户评价，属于电子与科技分类，口碑一般。72% 的评价为 4 星及以上，18% 为 1 星；商家回复了 93% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box. Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Let me start by saying that this 3D printer is just awesome! but like every machine sometimes you run into problems, mine was the motherboard of machine I contacted Qidi about the problem and Emma was super helpful. The best thing about this company is their costumer service.Emma send me the motherboard for free I didn't have to pay anything so now I'm back to printing again!!!!
Charged me $5.88 in a separate transaction marked as"international transfer fee" which would be fine. If it was on my receipt but it wasn't and it was charged in a separate transaction. No notification no extra receipt. Upon investigation. It was my card/Bank. My mistake. Customer service was prompt.
Thank you for bringing this to our attention, and please accept our sincere apologies for any confusion or inconvenience this may have caused. After looking into the matter, we would like to clarify that the separate charge of $5.88 marked as an "international transfer fee" was not initiated or collected by us. This fee is charged by your bank or card-issuing institution for processing an international transaction. Our payment system does not have visibility into this fee, nor do we receive any portion of it. That is why it does not appear on your receipt from us, and we are unable to notify you in advance about such charges. We completely understand your frustration, and we truly regret that this was not made clearer during the checkout process. Unfortunately, since this fee is determined solely by your bank, we have no control over it. For future online purchases, especially those involving cross-border transactions, we kindly suggest contacting your bank or card issuer in advance to inquire about any possible international transfer or foreign transaction fees. This way, you can avoid unexpected charges moving forward. If you have any further questions or need assistance with anything else, please don’t hesitate to let us know. We value your business and are here to help.
I've had a great experience with my Qidi Q2. Technical support has been extremely responsive at resolving any issues very quickly.
This is my 25 days review to Qidi Q2 the printer is nice with the issue that you need to manually level the hot bed because the automatic level is garbage, also the qidi box it not 5hat good because when the filament got stuck in the printer the box pulled to hard and the filament snap broke, also here bothe picture of when the automatic level fail miserably and when the filament snap from the qidi box. Sorry it is no place to download the picture but if the company is curious to see it send me a email. I'm still waiting for the stupid package of tubing that never arrive or never wassend it from your support department AND YOU WANT ME TOCALL CONTACT THEM THEY STILL OWN ME THE TUBE FOR THE QIDI BOX Lexie on june23 send me this email " TFE Feeder Tube Our technical team has also arranged to send you a brand new feeder tube at no cost as a replacement for the broken one. This package is currently being processed, and I will provide the tracking number to you as soon as it ships." It never arrive she been lair and you company have this type of support services it is a month already and stop trying to sale me the $10.00 excused for the inconvenience because you can take those 10.00 and shove it. You point of zero went down to a micro zeros
Thank you for your feedback, and we truly appreciate you taking the time to share your experience. We’re sorry to hear about the issues you’ve encountered with the auto-leveling and the QIDI Box. For any problems, we strongly recommend reaching out to our support team at [email protected] – they’ll be happy to help you resolve things quickly. Regarding the QIDI Box, please make sure to use compatible filaments as listed here: https://wiki.qidi3d.com/en/QIDIBOX/notes-QIDIBO For harder filaments, we suggest enabling the "dry while printing" feature, which can help soften the material and reduce the risk of snapping. Thanks again for your honesty – we’re always working to improve.
I love your printers! Tough and durable. Have a great first layer adhesion 95% of the time.
Worked right out of the box and doesn't need a heated chamber to be a good printer and a good price for what it can do that other competitors can't and a camera mount if you're planing on an upgrade BUT!!! I ordered a Q2C COMBO and the printer arrived as a Q2C but the box and the riser came in the color of the original Q2
Thank you so much for your kind words about the printer and for sharing your experience. We truly appreciate your support and are glad to hear that you're enjoying the performance and features of the Q2C! We sincerely apologize for the color mismatch with the box and riser. While they may not match the printer's color, please rest assured that they do not affect the functionality or performance in any way. We value your understanding and support. If you have any further questions or need assistance, feel free to reach out.
I bought the QIDI Max 4 and have had nothing but problems since the day I bought it. Straight out of the box, it had a faulty print bed that QIDI sent me the parts for and I had to replace. Following that, I have had non-stop problems. QIDI keep sending me parts and asking me to replace/install them myself - it's now 4 months later and I still have not had a successful print. QIDI's customer support continues to try send me parts when it's just a faulty machine. They refuse to exchange or refund me despite their own warranty policy. I have lodged a complaint with the ACCC.
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you have faced. We kindly ask for your cooperation in allowing our support team to conduct a thorough assessment of your machine. If a replacement or refund is indeed warranted under our warranty policy, we will take the appropriate action without delay. We are ready to do whatever it takes to make things right. Thanks for your patience and understanding.
★★★★☆ Powerful engineering printer with excellent customer support — but prepare your setup environment I've been using the QIDI MAX4 for about 2 months, printing over 6kg of filament including PETG-CF. 【What I liked】 The build volume of 390×390×340mm is generous, allowing large models up to 30cm to be printed in one piece. The 370°C nozzle temperature handles PA, PC, and CF filaments without issue. Small but appreciated details: the LED bar light under the bed lets you check print progress from across the room, and the power switch on the right side panel is conveniently placed. 【Customer Support — genuinely impressive】 When I accidentally damaged my hotend, I contacted support and was assigned to Linda, who responded promptly and professionally throughout. Before I even heard back about a replacement, she arranged to send me a brand new hotend including the nozzle — completely free of charge. It arrived the next day from a Japanese warehouse. I'm currently working through a QIDI BOX feed issue with her support, and while it's taking time due to the complexity of the problem, the communication has remained consistent and helpful throughout. For a Chinese brand, this level of after-sales support honestly surprised me in the best way. 【Things to be aware of】 The printer, QIDI BOX, and Polar Cooler require 3 separate power outlets. The printer and BOX use grounded plugs, so a power strip with earth terminals is recommended. The exhaust duct exits from the rear, so flush-to-wall placement isn't possible. Community-designed exhaust chutes are available online and can be printed as a workaround. The optional Polar Cooler runs a bit loud, produces condensation drain water requiring a collection container, and comes with a short drain hose that needs extending. Firmware update notifications sometimes appear but the update button cannot be pressed. The smartphone app connection also dropped unexpectedly and the bind QR code stopped displaying. 【Overall】 A capable machine for anyone serious about engineering filaments. The support experience alone sets it apart from many competitors. I'll update to 5 stars once the BOX issue is fully resolved.
I ordered a Q2 with QidiBox. The printer was very easy to order. However, the shipping took longer than expected, which was a bit concerning at first. The printer itself is awesome! It is easy to set up and use. It is also very fast and delivers great print quality.
Absolutely love my Q2 Combo. I bought it almost two months ago and have thrown as many different filament types/brands as I possibly could with a perfect result every time. Although I was not expecting much, this is a very rugged and reliability-built machine. Considerable forethought went into the end user experience, and it is very obvious.
for the most part, Qidi has a quick response for their products
I miss ordered and they corrected my order giving me the he combo price with. New customer discount. Thank you
I got a Qidi XMAX 3 ,An excellent printer, suitable for materials such as PA-12 CF and ABS, as well as PETG and PLA. With PA-12 CF, it achieves excellent quality—in some cases comparable to industrial standards.
The Qidi Q2 started out promising, but recent firmware updates have significantly reduced its quality. Features have been removed, unnecessary bloat has been added, CPU usage has increased, and the base fan noise after the latest update is noticeably worse. I cannot recommend buying a Qidi printer. They are effectively using production users as testers for unstable firmware that introduces slowdowns, bugs, and performance issues. Customer support is also poor, providing only basic responses and repeatedly asking users to perform the same steps without offering meaningful solutions. Edit after Rep update I’ve contacted QIDI support, but the experience has been extremely poor. I ask three or four basic questions and then they fail to answer anything I’ve raised, responding only with generic, unhelpful replies. Their support address also appears to be unstable, as their replies often bounce back with errors.At this point, given the lack of meaningful response or resolution, I may have to escalate the matter through consumer affairs.
We're truly sorry to hear about your experience with the Qidi Q2. That’s not the level of quality we aim for. We continuously work on firmware and software improvements, but occasional bugs can slip through. Please reach out to our support team directly—they’re ready to assist you promptly and escalate your case if needed. Your feedback is invaluable, and we’ll make sure it’s heard.
My qidi q2 hooter finally arrived but with a twist, box was open and look like someone was messing with the hotter. Now I took a picture and send it to qidi support to clarence,and he told me the most incredible idiotic Cited"Regarding your case, I have contacted the warehouse to request a photograph as proof of delivery. Below is the information provided in the photograph confirming delivery. Having examined this photograph, the parcel appears to have been in good condition on the outside. If you have any concerns regarding the condition of this part, please provide a photograph of it so that I can contact our after-sales team to check the condition of the part you received." He telling me that the package was fine before shipping l, of course it will be fine, I send it a picture of how arrived to my home box open cut by the side , and the item was distributed, touche, miss handed not as was shipped, and he saying " that the item as the picture showing look fine or good to him." This company and I say it again with the customers services and the support services will go like the bischmark ship from world War 2 look tough enough can't be sunken but it was the little weak points in the ship that make it sunken, The printer is nice to work but you need to manually adjusted every 4 print, the nuzzle got clogged 1 or 2 time a day for this printer qidi no matter what exition is no first time friendly, you need to have in lease 2 year 3d printer experience in order to manually fix most issues at the spot , if you looking for friendly 3d printer Anycubic, Elegoo, Prusa etc.. qidi again is not a friendly 3d printer for 1st timer. In resume qidi need to replace or changes everyone in customers services and support services everyone need to go and replace it with new minds and new way to approached customers with printer issues. Look at this people what they answer "If the outer package is visibly damaged upon arrival, please refuse delivery directly. If you find issues after opening, provide photos and details to the logistics support team for further assistance. For any problems during printer use, please contact our after-sales support—they are ready to offer timely and effective help. We appreciate your understanding and support." They want me to refuse delivery when the carrier just leave the box in my driveway, how I can refuse if 1.)I didn't see the carrier. 2.) That was Monday. 3.) I notice the damage on the box after I picked up from the driveway. 4.) This people are idiotic or they just born without brain or maybe when God was given brain this people were at the animal section brains. I'm still waiting for the plastic tubing for the Q2 and I guess this idiots never send it, but is ok I can modify the machine.
Thank you for your detailed feedback. If the outer package is visibly damaged upon arrival, please refuse delivery directly. If you find issues after opening, provide photos and details to the logistics support team for further assistance. For any problems during printer use, please contact our after-sales support—they are ready to offer timely and effective help. We appreciate your understanding and support.
Filament is brittle. QIDI replied... "Thanks for your feedback. PLA matte is indeed more brittle than standard PLA." So... WHY isn't that failing listing on their product page. QIDI is admitting in private that their filament has issues, but chooses to hide it from the buyer. And in fact, the "brittle" filament I mentioned is NOT their "Matte" filament. It is their "Standard" filament.
Thanks for your feedback. PLA matte is indeed more brittle than standard PLA. Our filament comes vacuum-sealed—contact support if the package leaks upon arrival. https://qidi3d.com/pages/warranty-policy-after-sales-support Prolonged sun/air exposure also makes PLA brittle; store in a sealed bag if not using for a while.
Love the printers, love the filament
qidi support is worthless, firmware updates buggy and the maker app can't even log in because "the servers are down for maintenance" apparently all the time.
We are currently addressing a server attack. Our team is on it, but restoration time is unknown at this moment. Please note that all cloud-based features in QIDI Studio and APP are currently unavailable. Offline functions remain operational. We apologize for the disruption. Thank you for bearing with us.
Haven’t received anything yet. Tracking requires an app. I hate that
Really sorry for the hassle—I completely understand the frustration with app-only tracking. You can actually check your order status right on our website without downloading anything: https://us.qidi3d.com/apps/17TRACK Just enter your order number or tracking number there. If you still run into any trouble, please don’t hesitate to reach out to our support team—they’re always ready to help. Thanks so much for your patience—we truly appreciate it.
共 335 条符合条件的评价
