We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box.
Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Intially there were issues with my shipment when I got the wrong AMS unit. After some back and forth with customer support I was shipped the correct unit and got credit for the shipping charges of the incorrect unit.
Not long after I got the printer up and running, I started to cascading problems. I was able to get in touch with an after sales support person named Alan. He was to change my whole opinion on the printer and the company.
After having one issue that lead to another issue, the printer eventually became unusable. Despite going through all the basic steps to 'zero out' the printer I could not make it work. Making things worse was the fact I had another 3D printer from a different vendor that printed nonstop.
Alan worked with, diagnosed and troubleshot several issues. He even shipped tiny springs, that I had lost during my own troubleshooting since these springs could not be ordered separately.
Through my exasperation, with a brand new printer causing so many issues Alan remained calm, offered relevant suggestions and finally shipped some new parts to replace.
It took longer to open the box than to replace the parts but once they were replaced and I recalibrated the printer it was better then new. It has since been printing flawlessly and almost non stop.
I have been in customer facing support for over 40 years and Alan is one of those rare ones that just stays focused, brings progress with each step and gets the job done. I was truly considering getting rid of this printer but now, I think I'll keep it and just let it keep doing it's thing.
I have had my Qidi Plus 4 printer now for a bit over a year and purchased the Qidi Box shortly after it came out. As with any printer, there are some hiccups with hardware, software and parts. Qidi's customer service, especially Emma, helped walk me through troubleshooting and sending out the correct parts and instructions to get things back to printing.
I like when Qidi runs specials on their filaments. It is a good value for a good product.
This purchase was for 4 rolls of ASA. I find the quality to be excellent.
We are very sorry for the inconvenience caused by the delayed delivery and the lack of useful tracking information.
Your order was shipped from a third-party warehouse, which sometimes causes delays in tracking updates. To help us resolve this promptly, please send your order number to [email protected]. Our logistics specialist will track your shipment and get back to you with the latest status as soon as possible.
We truly appreciate your patience and understanding in this matter.
Impeccable assistance, the very kind and efficient Emma solves all your problems very quickly, Qidi proves to be an excellent printer for professional use
I’ve owned a Q1 Pro since 2024 and a Q2 and box combo since 2025. I’ve had to contact Qidi tech support a few times and received quick reply’s with solutions. Alan has been the person that’s helped me solve my issues. He understands the problems I’m having and has provided parts or firmware fixes needed. Thank you Alan
I have been using the Qidi Q2 which I brought just after its release.
It is a very good 3D printer though there are bugs in the software which do get addressed.
Whenever I had issues, I've contacted their support and Alan on their team has been extremely friendly and helpful.
Excellent technical support and post-warranty service! There were some problems and questions, to which I immediately contacted technical support, where the operator Emma answered me, who very quickly and promptly began to solve my problems and offer affordable options. As a result, I was very pleased with the communication and prompt problem solving)
I have a Qidi Plus 4 whose motherboard broke down. Fortunately, Qidi has a very good helpdesk that offers excellent assistance with all your questions. I got the support of Evelyn; she was very friendly and very helpful. She explained everything clearly, and I was able to get everything working again. It almost feels like I have a kind of private helpline now, which I find very pleasant, because to me, that means the Qidi brand comes across as very reliable.
Honestly as much as I felt fomo from the other 3D Printed brands, I bet on QIDI for my first CoreXY printer due to their reportedly amazing customer service; and it shows! Emma was the person I had in contact through the company's support page and overall their services were quick, responsive and even kind!
Best customer service in the 3D printer industry. Charlie has helped me troubleshoot my printer and has helped make it run perfectly. Printer has been going strong for a year, and I have used all sorts of engineering materials like PPA-CF-Core, PPS-CF, PPS-GF, PET-CF, PET-GF and PA6-CF! Its prints fast, and all prints are accurate and very detailed.
I don’t have the printer yet - that’s the problem. You have a company here that does not prioritise nor care about the customer’s journey through the ordering process.
While there’s a glib notice about “the printer arriving separately from the accessories”, they then go on to show you a delivery summary in the shop app that clearly shows everything being sent together, so you end up with a confirmation of a delivery of everything when it is not yet complete.
Throughout the messages and emails - and believe me there’s a lot! There is nothing to explain the logistics. Ultimately I’ve been told the printer will come by Amazon logistics and be dispatched tomorrow, and that tracking is not yet available.
So, I’m one of those people that will choose companies based on more than just price and features and had I known about this convoluted and opaque delivery journey, then I would have ordered from the Amazon store for a much clearer journey and some actual support and recourse.
Delivery help and explanations are none existent apart from a sketchy live chat on the website.
Overall - I can’t review the product yet, but don’t order from these directly, use the Amazon store - it’s not worth the discount.
UPDATE - the reply to this review is self-authenticating. Do not order direct from them, use Amazon.
QIDI 回复2026-08-05
We are really sorry for the confusion and frustration with the delivery process.
To clarify: because your order includes multiple items, they are being shipped from different warehouses, so arrival times may vary. I understand this wasn't explained clearly upfront, and I apologize for that.
Our customer service team noted that you've already received the printer itself—thank you for your patience so far. For the remaining accessories, please hang in there a little longer; they should arrive soon.
We truly appreciate your feedback.
If you need any further help, don't hesitate to reach out via our live chat or support email.
I bought the QIDI Plus 4 based solely on the glowing YouTube reviews and the manufacturer's website.
In reality, this printer has serious issues with automatic bed leveling( -1mm Z offset) when printing engineering-grade filaments at high temperatures (60°C+ chamber temperature and 100°C+ bed temperature). This is a widespread problem, and many users end up buying aftermarket modifications just to make the printer work properly in those conditions.
I can't recommend buying it. I've owned the printer for three months, and during that time I've only managed to print a few PETG models. In my experience, my QIDI simply isn't capable of reliably printing anything more demanding.
QIDI 回复2026-08-05
We are really sorry to hear about your experience.
For any issues like this, please don’t hesitate to reach out to our after-sales support team:
👉 https://qidi3d.com/pages/warranty-policy-after-sales-support
When you contact them, please provide as much detail as possible (e.g., firmware version, temperatures, probe readings, photos/videos). They’ll work with you to diagnose and resolve the problem quickly.
We truly appreciate your feedback and want to make this right.
Qidi make 3d printers , parts, and filament. Ive used their printers since the first qidi xmax, and even though I come across issues sometimes, what makes them stand out is their unbelievable customer service. Not only do they go out of their way to resolve an issue, if need be they send out parts for no cost of the part or shipping. If it causes too much downtime or stress at times theyve also sent out extras.
Qidi are always curteous, pleasant , and understanding of issues that have sometimes occured .
It doesnt matter if a company makes the most popular prosumer printers in the world (Im looking at you bamboo lab) if their customer support is sub par (Im also looking at you bamboo lab).
No matter what issues or problems there are to overcome....Ill always go back to Qidi.
I purchased the QIDI Max 4 Combo, and it has been an absolute game-changer for my setup. Between the massive build volume, the heated chamber, and the incredible material versatility, this machine handles everything I throw at it without missing a beat.
Performance & Capabilities
Massive Build Volume: The image.png space gives you the freedom to tackle large-scale projects or print multiple parts simultaneously without compromise.
High-Temperature Flexibility: With a image.png hotend and a image.png actively heated chamber, printing advanced engineering filaments (like ASA, PETG, and high-temp variants) is smooth, reliable, and practically warp-free.
Flawless Execution: Once properly dialed in, the printer operates with incredible consistency. It handles intricate details and demanding geometries seamlessly.
World-Class Customer Support
What truly elevates this experience from a standard 5-star review to an exceptional one is QIDI’s customer support team. Throughout my time with the printer, any hiccups or snags I ran into were entirely user-error as I worked through the learning curve. Despite those issues being my own fault, QIDI’s support team has been remarkably quick to respond, patient, and instrumental in helping me get everything configured correctly.
Final Verdict
If you are looking for a high-performance, large-format 3D printer backed by a company that genuinely stands behind its product and assists its customers, the QIDI Max 4 is an easy recommendation. It has performed flawlessly, and I am able to print pretty much anything my heart desires. Highly recommended!
Have a few issues and have contacted Service. Alan is always quick to respond. Usually overnight, with the time difference and has been quick to help and send out replacement parts. On this occasion the online update failed for whatever reason. Allan answered in less that 8 hrs with detailed instructions and a link to the update files. Performed a manual update and bang I was up and running. I love this machine. The q2 is my first printer and its been awesome. It's been a fun adventure getting to learn
I bought a Q2 and ran some problems. The support solved my issues as quick as possibile. Get all the information and replacement part without unnecessary questions and wasting time.
The Q2 is my third 3D printer from Qidi. They have all come out of the box printing within 30 minutes. Love the speed and quality, but their customer service is unparalleled. No matter what, they are always there to help. I’d give them 10 ⭐️ if I could.
I had a problem with a part on my Qidi Plus 4 3D printer. I contacted customer service, and Evelyn responded. After asking me a couple of essential questions, she sent me the replacement part I needed in no time at all—and not only that, but after I received it, Evelyn made sure I had installed it and that everything was working properly. I work with many brands of 3D printers, and I have to say that Qidi has pleasantly surprised me.
