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车辆与交通

Rail Ninja

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939 条评价

3.1939 条评价
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关于 Rail Ninja

数据更新
网站
rail.ninja
分类
车辆与交通
所在地
中国
状态
待认证
近 12 个月
593 条评价
差评回复率
59%（211/358 条）
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[email protected]rail.ninja

商家自述

Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.

以上内容由商家自行提供，未经平台核实。

Rail Ninja靠谱吗？

Rail Ninja（rail.ninja）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 939 条用户评价，属于车辆与交通分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 59% 的差评；近 12 个月新增 593 条。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

F
Figini Marco印度尼西亚 · 写过 2 条评价 · 体验于 2026-08-06 ·

Their price is double the official price

I was buying tickets for KTX from Seoul to Busan. I didn't know the official Korail website so I thought buying tickets here was the same. It is not. The price is literally double (214K won vs 107K). Moreover, they sell tickets that on the official website are sold out, which makes me think they first get your money and then check the real ticket availability. I'm happy I discovered this before it was too late. Don't but train tickets here, there's no reason to pay double price.

c
cliente黎巴嫩 · 写过 2 条评价 · 体验于 2026-08-05 ·

Outrageous Overcharging and Refund Rip-Off

I was charged twice the actual price of my train ticket through this website. When I immediately tried to cancel the booking, the company refused to issue a full refund and instead deducted 20% of the amount I had paid. Because they had charged me double the ticket price in the first place, that meant they kept an amount equal to 40% of the actual ticket price while providing no service. In my opinion, these business practices are exploitative, unethical, and completely unacceptable. Charging customers twice the ticket price and then retaining 20% of that inflated amount upon cancellation is an anti-consumer practice that I would strongly advise others to avoid.

H
Helen D德国 · 写过 1 条评价 · 体验于 2026-08-03 ·

Disappointing customer service after immediately reported booking mistake

I booked two train tickets for the Flåmsbana route through Rail.ninja after finding the service via a Google search. The booking page strongly focused on the Flåmsbana connection, and it was only after having finished the payment that I realized that I was purchasing through a third-party platform. Immediately after completing the booking, I noticed my mistake and contacted Rail.ninja. The journey was still several weeks away, and the tickets had not been used. Despite this, my request for cancellation was refused without any possibility of a refund or even a partial refund. The only option offered was Ninja Cash, which is of no practical value to me. I understand that Saver fares have restrictions. However, I find it disappointing that there is no short correction period for genuine booking mistakes reported immediately after purchase. Many online travel providers offer at least some possibility to correct an accidental booking shortly after completion. What makes this experience particularly frustrating is that I did not ask for a refund after using the tickets or shortly before travel. I contacted Rail.ninja minutes after having completed the payment and realizing the mistake, but there was no willingness to find a customer-friendly solution. My advice to future customers: be extremely careful before booking, as there appears to be no flexibility even for immediate mistakes.

A
Alejandra Garcia西班牙 · 写过 2 条评价 · 体验于 2026-07-31 ·

Absolutely unacceptable experience

Absolutely unacceptable experience. We booked train tickets from Bergen to Oslo through Ninja and were charged $1,450, only to later discover that the actual cost of the tickets was around $700. They added a markup of more than 50% without providing any meaningful additional value or making this cost difference clear. We only found out because we needed to change our tickets and contacted the train company directly. They showed us the actual ticket prices, revealing the huge price discrepancy. What makes this even worse is that Ninja offers no reasonable refund or compensation policy. This is an unacceptable way to treat customers who trust an intermediary to provide a service. An intermediary should add value, not exploit consumers by charging excessive hidden margins. I strongly recommend checking prices directly with the train operator before booking through Ninja.

Jay Hussein Jayzakh摩洛哥 · 写过 1 条评价 · 体验于 2026-07-30 ·

Bought two tickets from marrekch to…

Bought two tickets from marrekch to rabat. Thought it was a okay price for one way. When the tickets was uploaded . The price on the ticket shows 285 dirham($28.5 USD) for one. So roughly 570 dirhams for two. Rail ninja charged me 1160 dirham(116 usd). That's over DOUBLE the price of the original ticket. Absolute scammers with the worse markups i have ever seen in my life. Do yourself a favor and book directly from the original train sites. Save your money and dont support this terrible company

F
Flick丹麦 · 写过 2 条评价 · 体验于 2026-07-29 ·

Scam

Bought tickets from Busan to Seoul. Got redirected from Korean train website so seemed legit. After I purchased and downloaded the tickets I could see the real price which was half as much as I paid. Apparently there is a service fee to Railninja for doing absolutely nothing. This service fee doubled the price and nothing is refundable. Shit company never use.