We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
T
Tony Byrne · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
预订既快捷又简单!
ReservationDesk.com 回复2026-08-04
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
M
Maria · 写过 2 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
诚实地
老实说,我都是在网上做的。我没有和任何人说话。
ReservationDesk.com 回复2026-08-04
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and effortless experience. Your feedback helps us continue to improve and serve you better, and is greatly appreciated. We look forward to your next booking with us!
A
Annette · 写过 9 条评价 · 体验于 2026-07-14 ·
★★★★★
订了两间房,付了四间房的费用
在纽约州提康德罗加的 Super 8 预订了两个房间,住了两晚。这次体验中唯一积极的部分是干净、更新的房间。酒店外面杂草丛生,一英尺高,部分拱腹腐烂,雨水槽松动。大堂的地毯很脏,沙发套也不合身。店员看上去就像刚从泳池里出来一样。当我们到达前台时,我说我们预订了两个房间。店员告诉我我已经订了四间房!我从来没有预订过两间额外的房间。 当我不同意时,他说他无能为力,我必须打电话给公司客户服务。我就在大厅里做了,经过长时间的讨论,我被搁置了。我听到前台电话响了,然后听到前台服务员通过我的电话接听。我走上前告诉店员这一点,这时他挂断了我的电话。然后他说他会将多余的房间“清零”。我以为事情就这样结束了,但后来我们用信用卡收取了一晚的费用(价格比我最初支付的价格略高),还有第二笔待付款。联系了温德姆酒店并解释了问题,他们说我必须与酒店打交道,并且他们已将信息转发给酒店。很多天过去了,我什么也没听到。似乎没有人愿意承担责任并纠正过度收费的情况。双方都将我转给对方。非常令人失望。我再也不会与任何温德姆酒店做生意了。
ReservationDesk.com 回复2026-08-04
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
C
Cindy McManus · 写过 4 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
在线预订快捷方便!
ReservationDesk.com 回复2026-08-04
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
D
Diana · 写过 4 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
乐于助人且善解人意的员工
ReservationDesk.com 回复2026-08-04
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
I
Irene · 写过 2 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
易于导航
易于导航、良好的消息传递、清晰的选项
ReservationDesk.com 回复2026-08-04
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
E
Earnest Towns · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
理解
我认为他们无法全面了解客户的要求或寻找的内容。
ReservationDesk.com 回复2026-08-04
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
J
Jerry · 写过 5 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
嗯,预订过程很简单……
嗯,预订过程很简单,但除此之外,我将不得不留在这里提供更多反馈。
ReservationDesk.com 回复2026-08-04
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
S
Shaun · 写过 7 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
他们以我的名义进行了 4 次预订……
他们以我的名义进行了 4 次预订,并向我的信用卡收取了 4 次费用
ReservationDesk.com 回复2026-08-04
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
P
PARK LANE CONST · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
J
Judy Walls · 写过 4 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
该网站非常容易使用
该网站非常容易使用。我的确认立即发送了。
ReservationDesk.com 回复2026-08-04
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.