Awful experience: Broken display and unacceptable customer service
I recently purchased a Rogbid Model X watch, but it arrived completely damaged with a broken display.
To make matters worse, their customer service is acting in a totally unfair and unacceptable way. They first promised me via email to refund the return shipping costs, but then they changed the terms on PayPal to force me to pay for international shipping out of my own pocket.
On top of that, to accept the return, they explicitly asked me to declare a false value on the customs documents to evade import taxes. This is pure blackmail and a total lack of professional ethics.
I highly discourage anyone from buying from this brand: if your product arrives defective, their support will abandon you and ask you to break customs laws. Stay away!
I received the product in good condition, but not sealed.
I have points to mention after 36 hours of use:
- blood pressure Can be checked in two ways, the one by inflator is Accurate, the other way is not.
- ECC is Good.
- Sleep report can be better and Can show more detailed information e.g. like in Huawei fit band.
- heart rate and HRv are Ok.
- Body composition, I am not sure if it
is Accurate.
- Health at a glance is Ok. (here where BP is not accurate)
- The watch is big, also the beIt. I wish It is smaller.
- There is no shortcut button to Keep the watch in full Silent and black display e.g. when you go to bed as in Hnawen fit band
- The Pulse wave is part of ECG checking with analysis. It is not a parameter that can be checked regularly to detect any arrhythmia. e.g. anyone can get arrhythmia while sleeping. It is important that Pulse wave be checked regularly like heart rate and O2 Saturation.
- I wish I can open messages and have the option to delete one by one.
I Believe there are many more things I may discover after few days of use
This company is nothing but criminals. I bought a Rogbid Model X. I am in the USA. It does not work in the USA, you know how I know that. THEY gave me the IMEI number for this device. That's the serial number of the device. That number has been black listed. So T-Mobile, Verizon, and AT&T all have blocked this device from being activated on their network. So they sent me the IMEI number that I copy and pasted into all three of the major carriers in the US and all three have said this device is not supported. Really ? Like they want us to believe that they could not or did not also check this device and get the same answer. Of course they did. They new and they sold me the device anyway. So now they stole from me a few bucks. Fine. But I owe it to all the other people who are about to get ripped off. So dont buy any of ROGBID products until they send you an IMEI number so you can check to see if it will be accepted here in the US and if its not, DONT buy it. Its unfixable. Its all related to VOIP but thats not important. What is important is these people and their intent. They are selling a product they know is defective so its a numbers game. If they sell 100 faulty watches and only 10 ask for a refund, then they are making a profit off the other 90 units that people will not bother trying to go thru a return hassle. Crooks. Now they will not answer me. Here the really stupid part, they still send me marketing emails, junk mail, trying to get me to buy more inferior faulty products. WTF ?
Absolutely shocking company.
DO NOT BUY. BEWARE
They'll respond promptly to get a sale or to drip feed you because they can't give you stock.
1. There were long delays securing the correct size as their sizing is incorrect.
2. then they insist thatI had to pay for postage BACK TO CHINA and not declare the full price as they would have to pay duty and not pay for tracking!!!
3. I waited months for the correct size which was posted from NSW.
4. My ring started malfunctioning within the first 4 weeks of use. Battery drained after 1.5 hours, couldn't record any sleep data. Had to keep recharging it every hour!
5. I sent numerous emails to their only contacts. The ever so responsive Sonapang email suddenly blanked every single one of my emails requesting a refund over a 4 month period.
The After-sales email address also completely ignored my emails.
There's no phone number.
There's no details of a Head Office anywhere on the Internet.
I should have known from.the get go, when they were asking me to under declare for their customs duties, that this was a dodgy company.
A waste of $300. It's left me so angry because I'm not protected by my country's consumer laws as they aren't a local company.
If this message saves one person the ordeal, it's worth it. I wish I paid more for another ring from a different company. You get what u pay for.
Bought 2 of their rings in january 2024 and March 2024.
Got a problem with one and they changed me the ring.
They respond to mail and try to find solutions when you have a problem.
The ring has a good quality and works well (and nice style, I have the black outside with silver inside)
Size are big
I got scammed by this company. Back in December 20223, I purchased their Rogbid Smart Ring. It arrived 10 days later, but their official sizing was completely off, and I needed a smaller ring. I kindly asked to send it back - there's no official way, you need to email them and receive "permission" to send it back. I've received their green light and an address in China to send it back to.
Ever since then, the package has been stuck on their customs (as per my Dutch post report) and no one had gone to claim it. Had 10+ emails back and forth with Rogbid, where they initially promised someone from the warehouse would go and clear the ring from the customs, all the way to "not our problem - we cannot refund you if it hasn't officially arrived with us". Horrible customer service and experience.
I've dealt with a lot of Chinese companies in the past, but I've never had such an awful experience. Highly recommend avoiding this company at all cost.
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