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Rush My Passport

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201 条评价

4.2201 条评价
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关于 Rush My Passport

数据更新
网站
rushmypassport.com
分类
法律服务与政府
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
97%(37/38 条)
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商家自述

RushMyPassport 是领先的美国护照加急服务。我们已帮助数万名美国公民在短短 24 小时内收到护照。

以上内容由商家自行提供,未经平台核实。

Rush My Passport靠谱吗?

Rush My Passport(rushmypassport.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 201 条用户评价,属于法律服务与政府分类,口碑良好。80% 的评价为 4 星及以上,17% 为 1 星;商家回复了 97% 的差评;评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-11。

评价综述

AI 生成

对 607 条评论进行评估后,大多数评论者对他们的整体体验感到满意。消费者普遍赞赏非常乐于助人的工作人员,他们在整个护照申请过程中提供清晰、逐步的指导。人们还喜欢非常顺利的流程和及时的交付,以及沿途非常有用的状态更新。 然而,一些评论者对意外出现问题时难以获得支持以及无益的客户服务互动感到不满意。其他一些人也认为加急服务太贵了,与标准方法相比,最终并没有加快他们的申请速度。此外,一些客户还经历了令人沮丧的延误,并收到了有关其发货的不正确信息。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

老实说,我不确定我是否应该使用......

老实说,我一开始并不确定是否应该使用 RushMyPassport,因为我以前从未使用过护照加急服务。随着我的旅行越来越近,我决定尝试一下,我很高兴我这么做了。这个过程比我预期的要容易得多,并且一路上有明确的说明和更新,减轻了我肩上的很多压力。我不断地检查我的电子邮件,希望一切顺利,当我的护照按时到达时,我松了一口气。这确实让我省去了很多麻烦,如果我发现自己遇到时间紧迫的情况,我绝对会再次使用 RushMyPassport。

Rush My Passport 回复2026-06-23

Thank you for taking the time to share your experience! We're so glad to hear that RushMyPassport helped make a stressful situation much easier for you. It's great to know the clear instructions and updates gave you peace of mind throughout the process and that your passport arrived on time for your trip. We truly appreciate your trust in our service and look forward to assisting you again in the future if you ever need expedited passport support. Safe travels! ✈️

我有一个很棒的经历……

我从头到尾都在 RushMyPassport 中获得了很棒的体验。该过程很简单,说明也很容易遵循,并且我很高兴在此过程中收到更新。我即将到来的旅行时间紧迫,他们帮助我完成了一切,没有我预期的压力。我的护照准时到达,如果我需要加急护照协助,我肯定会再次使用他们的服务

Rush My Passport 回复2026-06-23

Hello, Thank you for taking the time to share your experience. We're glad to hear that the process was straightforward for you and that the instructions were easy to follow. It's great to know you received helpful updates throughout and that your passport arrived in time for your trip. We appreciate your feedback and are happy we could assist with your travel plans. Safe travels

安德里亚很友善

安德里亚(Andrea)友善、周到、乐于助人且讨人喜欢。 A+ 服务并跟进。

Rush My Passport 回复2026-06-23

Hello, Thank you for your kind review! We're thrilled to hear that Andrea provided such excellent service. We will be sure to share your feedback with her and recognize her for her kindness, thoroughness, and dedication to helping our customers. Thank you for choosing RushMyPassport. We truly appreciate your feedback and support!

浪费钱

我在 2025 年初购买了这项服务。最终我搬到了全国各地,失去了父亲,并患有慢性疾病,然后再次搬家。一旦我最终安定下来,我登录更新我的详细信息并获取我的下载。然而,距离购买已经过去一年多了。显然,您在 12 个月后将失去访问权限,这在购买过程中是不清楚的。客户服务告诉我,如果我想使用该程序,我必须再次购买该服务。钱就打水漂了。 否则,我实际上并没有发现这项服务的价值。您收到填写了您提供的信息的护照申请表,选择最近的地点拍摄护照照片,选择最近的办公室亲自提交您的文件,然后等待。我可以免费填写一份表格并完成其余的工作。在意识到实际结果会产生什么之后,对我来说,为这项服务付费是没有意义的。 此外,我使用的网站是 GovWorks 的 FastportPassport.com。当客户服务向我发送其条款和条件的链接时,我被发送到 RushMyPassport.com。 那么——他们是所有这些公司的幕后黑手吗?

Rush My Passport 回复2026-06-22

Hello Jennifer, Thank you for sharing your feedback. We regret to hear about your experience and understand your concerns regarding account access, service expectations, and the information provided. We appreciate you taking the time to outline your experience and the challenges you encountered. An agent will be reaching out to review your concerns and provide assistance. If you would like immediate support, please contact our team at [email protected] or 877-503-9838, Monday–Friday, 9 AM–7 PM EST. Thank you for bringing this matter to our attention.

没有运输标签!!

对于旨在加快流程的服务来说,事实并非如此。我不得不访问联邦快递两次,但仍然无法发送完整的申请。 Rushmypassport 以一个巨大的 png 文件而不是单独的一页 pdf 文件发送您的申请。所以准备好做一些 Photoshop 吧。 然后我终于打印了所有内容,但没有运输标签。没有标签,联邦快递就无能为力。我在哪里可以获得标签?没有人知道,我仍然在等待客户服务回复我。

Rush My Passport 回复2026-06-22

Thank you for sharing your feedback. We understand your frustration regarding the application documents, shipping label, and communication delays. We regret that your experience did not meet your expectations. An agent will be reaching out to review your concerns and provide assistance. If you need immediate support, please contact our team at [email protected] or 877-503-9838

威尔逊无法发音……

威尔逊的发音不够正确,无法被理解。他必须拼写一个简单的单词才能让我理解,但除此之外,他的单词排列得如此紧密,以至于我无法分辨他是在说一个单词还是几个单词!诚实的!他也没有正确念出街道名称。当我试图理解威尔逊并要求澄清时,他变得慌张并以一种居高临下的态度说话,好像我是个愚蠢的人一样。我讨厌再与任何呼叫中心打交道了!由于所有这些现代挫折,我正在关闭银行账户并偿还债务,然后搬到生活更简单、更容易的其他国家!啊。

Rush My Passport 回复2026-06-22

Thank you for sharing your feedback. We regret to hear about your experience and apologize for any difficulty you encountered during your interaction. Clear and respectful communication is important to us, and we understand how frustrating it can be when information is not easily understood. We appreciate you bringing this matter to our attention. If you would like us to review your concerns further, please contact our support team at [email protected] or 877-503-9838, Monday–Friday, 9 AM–7 PM EST.

服务便捷高效

服务很方便,背后的人非常乐于助人而且很有耐心。在线步骤简单,电话客服跟进一致高效。我要感谢 Joel 和 Naren 出色且专业的客户服务帮助。

Rush My Passport 回复2026-06-16

Thank you for your wonderful feedback! We’re delighted to hear that you found the service convenient and that the online process was easy to follow. We're especially pleased to hear that Joel and Naren provided helpful, patient, and professional assistance throughout your experience. Consistent and efficient customer service is something we strive for, and we’ll be sure to share your kind words with them. Thank you for taking the time to recognize their excellent service. We truly appreciate your support! 😊✈️

非常失望和沮丧……

对这家公司非常失望和沮丧。我支付了他们的加急护照服务费用,希望获得专业帮助,但我什至无法从他们的网站下载申请表。我联系了客户支持并在 30 天内两次提出投诉以解决问题,但尽管我做出了努力,他们还是拒绝退款。 这种经历是完全无法接受的。向客户收取他们无法正常访问的服务的费用,然后在多次投诉后拒绝退款,这引起了人们对其商业行为和客户服务的严重担忧。作为付费客户,我感到被误导和被利用。 我强烈鼓励其他人在使用这家公司之前进行彻底的研究。根据我的经验,我不能推荐他们的服务。

Rush My Passport 回复2026-06-16

We’re sorry to hear about your experience and understand how frustrating it must have been to be unable to access the application after purchasing the service. We regret that your experience did not meet your expectations and understand your concerns regarding the website functionality, customer support interactions, and refund request. We recognize how disappointing it can be when you feel your concerns have not been adequately addressed. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. An agent will be reaching out to assist you and review your case in more detail. Thank you for taking the time to share your experience.

丹妮拉很友善,很有礼貌

丹妮拉很友善,很有礼貌。 对所请求的信息有帮助,并帮助我理解错误......这是我的部分。 谢谢你,丹妮拉。 柯蒂斯·惠特克

Rush My Passport 回复2026-06-16

Thank you for your wonderful feedback! We’re delighted to hear that Daniela was kind, courteous, and helpful in providing the information you needed. Thank you for taking the time to share your experience! 😊

从未完成自己的义务

从来没有完成过自己的义务。这完全是一种浪费,而且非常具有误导性!他们帮助您填写表格,您仍然负责打印和运输。您正在为我从未收到过的运输标签付费!跟踪服务可通过国务院提供。如果您遇到问题,您无法通过电话联系到任何人。祝你自己冲到邮局后能顺利退款。他们不接电话或给您回电。我最终与我的 cc 公司发生了争执。

Rush My Passport 回复2026-06-15

Good Morning, We’re sorry to hear about your experience and understand your frustration regarding the service, communication, and refund process. We regret that your experience did not meet your expectations and understand your concerns regarding the shipping label, customer support, and the challenges you encountered while trying to resolve the issue. We recognize how frustrating it can be when you feel your concerns are not being addressed in a timely manner. We appreciate you taking the time to share your feedback. A member of our team will be reaching out to review your concerns and provide further assistance

错误检查让您高枕无忧

这项服务最好的部分是它是在线应用程序,它可以实时检查错误并生成正确的表格,并且能够去联邦快递办公室拍照并打印申请表(因为我的打印机坏了)、签名,然后将所有内容与打印的标签一起放入联邦快递邮寄程序中。另外,如果我做错了什么,他们会处理的。对我来说,为了方便和安心,花这个钱是值得的。我唯一的建议是,他们通过解释我实际上会收到三封单独的回邮邮件来使跟踪过程更加清晰:护照、护照卡,最后是我的旧护照和其他证据文件。总而言之,这是一次很棒的经历。

Rush My Passport 回复2026-06-15

Thank you for your thoughtful feedback! We’re delighted to hear that you found the online application process easy to use and appreciated the real-time error checking, document preparation, and the convenience of completing everything through FedEx.Thank you for taking the time to share your experience. We truly appreciate your support! 😊✈️

绝对值得这个价格

用过两次。第一个是我的护照,第二个是我妻子的。 我妻子的护照问题更大,因为政府不喜欢她最初的照片。我的代表是茉莉花,她非常乐于助人,并确保一切都得到照顾。这是一项绝对物有所值的服务。

Rush My Passport 回复2026-06-15

Thank you for your wonderful feedback and for trusting us with both your passport and your wife’s passport applications. We’re especially pleased to hear that Jasmine provided outstanding support and helped navigate the challenges related to your wife’s passport photo. Ensuring our customers receive clear guidance and assistance throughout the process is very important to us. We truly appreciate your kind words and are honored that you found the service worthwhile. We’ll be sure to share your recognition with Jasmine and her team.

克劳迪娅非常乐于助人。

Rush My Passport 回复2026-06-11

Thank you for your feedback! We’re delighted to hear that Claudia was very helpful and provided you with the assistance you needed. We’ll be sure to share your kind words with Claudia. Thank you for taking the time to recognize her excellent service we truly appreciate it! 😊

茉莉花非常乐于助人,而且…

茉莉花非常乐于助人,而且很准时..她很高兴与她合作..我的护照更新得非常快,并且在我手里..直接发送给我。

Rush My Passport 回复2026-06-12

Thank you for your wonderful feedback! We’re delighted to hear that Jasmine was helpful, responsive, and a pleasure to work with throughout your passport renewal process. Thank you for choosing our service and for taking the time to share your experience! 😊✈️

不推荐使用

不建议使用。 首先,在填写所需表格时,我确实认识我的父母,但我不知道他们的出生信息,其中一个是在婴儿时期被领养的,表格不允许提供部分信息,因此必须留下“未知”的父母部分(是的,这引起了国务院的举报,但很容易理清,只是没有必要)。 其次,护照所需的“总费用”是错误的,在填好的表格中,他们计算出总计 235.05 美元,当我们到达“受理机构”地点时,他们审查了我们的表格,并建议我们需要获得正确金额的正确汇票,再次导致我们不必要的东奔西走,幸运的是,西联汇款允许我们相当容易地取消旧的并获得新的。仍然造成了时间延迟和恶化。第三,该网站不更新信息我必须直接使用国务院网站来查看护照的正确状态,根据“Rush my Passport”网站,直到我收到护照的那一天,它仍在处理中并等待决定,否则就会造成另一次延误。 总而言之,我为这项服务支付了近 600 美元,我希望信息能够及时更新且正确。 不充满障碍和错误信息。 如果您有焦虑或不信任问题,请勿使用该公司。 他们终于完成了服务,但充满了压力和额外的工作。

Rush My Passport 回复2026-06-11

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the issues you encountered with the application process, including the parent information requirements, the fee calculation discrepancy, and the status updates provided through the website. We recognize that these challenges created additional stress, delays, and inconvenience during what should have been a smoother experience. While we’re glad that your passport was ultimately received, we understand that the process itself fell short of the level of service you expected. Your feedback regarding application guidance, fee accuracy, and status update timeliness is valuable and will be shared with the appropriate team for review. A member of our team will be reaching out to assist you and review your concerns in more detail. Thank you for bringing this matter to our attention.

Brayan 非常明确地提供了帮助

Rush My Passport 回复2026-06-11

Thank you for your feedback! We’re delighted to hear that Brayan was clear, helpful, and able to assist you throughout the process. We’ll be sure to share your kind words with Brayan. Thank you for taking the time to recognize his excellent service—we truly appreciate it! 😊

加布里埃拉提供的信息是我……

加布里埃拉在没有询问的情况下提供了我需要知道的信息。

Rush My Passport 回复2026-06-10

Thank you for your feedback! We’re delighted to hear that Gabriela provided helpful information proactively and ensured you had the details you needed without having to ask. Providing thorough and attentive service is something we strive for, and we’re glad Gabriela delivered that experience for you. Thank you for taking the time to recognize her excellent service! 😊

压力和困惑

当我在申请过程中感到非常紧张和困惑时,Brayan 给了我很大的帮助。他以极大的专业精神超越了一切,并且非常清楚地让我了解我需要做什么。在确保我的事情得到解决后,他还试图帮助我丈夫解决他的问题。

Rush My Passport 回复2026-06-10

Thank you for your wonderful feedback! We’re delighted to hear that Brayan was able to assist you during a stressful and confusing time. His professionalism, patience, and dedication to ensuring you understood each step of the process are qualities we truly value. We’re also glad to hear that he went the extra mile to help your husband after making sure your concerns were resolved.

克里斯蒂·达顿(Kristy Dutton)很有耐心,并且知道……

克里斯蒂·达顿 (Kristy Dutton) 很有耐心,知道如何帮助我续签护照。她甚至给我回电话,帮助我解决有关护照的其他问题。

Rush My Passport 回复2026-06-08

Thank you for your wonderful feedback! We’re delighted to hear that Kristy Dutton provided such kind, patient, and knowledgeable assistance with your passport renewal. We’ll be sure to share your kind words with Kristy. Thank you for taking the time to recognize her outstanding service!