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Rush My Passport

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201 条评价

4.2201 条评价
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关于 Rush My Passport

数据更新
网站
rushmypassport.com
分类
法律服务与政府
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
97%(37/38 条)
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商家自述

RushMyPassport 是领先的美国护照加急服务。我们已帮助数万名美国公民在短短 24 小时内收到护照。

以上内容由商家自行提供,未经平台核实。

Rush My Passport靠谱吗?

Rush My Passport(rushmypassport.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 201 条用户评价,属于法律服务与政府分类,口碑良好。80% 的评价为 4 星及以上,17% 为 1 星;商家回复了 97% 的差评;评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-11。

评价综述

AI 生成

对 607 条评论进行评估后,大多数评论者对他们的整体体验感到满意。消费者普遍赞赏非常乐于助人的工作人员,他们在整个护照申请过程中提供清晰、逐步的指导。人们还喜欢非常顺利的流程和及时的交付,以及沿途非常有用的状态更新。 然而,一些评论者对意外出现问题时难以获得支持以及无益的客户服务互动感到不满意。其他一些人也认为加急服务太贵了,与标准方法相比,最终并没有加快他们的申请速度。此外,一些客户还经历了令人沮丧的延误,并收到了有关其发货的不正确信息。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

使这个过程变得更加容易并且......

使过程变得更加容易并防止错误。

Rush My Passport 回复2026-06-08

Thank you for your feedback! We’re delighted to hear that the service made the process easier for you and helped prevent mistakes along the way. Our goal is to provide guidance and support that helps make the passport process as smooth as possible, and we’re glad to know that was your experience. Thank you for taking the time to share your feedback! 😊

快速、简单、有帮助!

两次我需要打电话寻求帮助时,克劳迪娅都帮助了我。 她很友善,很有礼貌,每次都能帮助我。我发现 Rush My Passport 的体验非常简单。我的申请被接受了,我希望我的新护照很快就能拿到!

Rush My Passport 回复2026-06-05

Thank you for your wonderful feedback! We’re delighted to hear that Claudia was able to assist you both times you called and that she provided kind, courteous, and helpful service throughout the process.

米歇尔(Michelle)非常出色地陪我散步......

米歇尔(Michelle)出色地向我介绍了所有细节 - 非常耐心和专业!

Rush My Passport 回复2026-06-08

Thank you for your wonderful feedback! We’re delighted to hear that Michelle did a great job walking you through the details and providing patient, professional assistance throughout the process. We’ll be sure to share your kind words with Michelle. Thank you for taking the time to recognize her excellent service we truly appreciate it! 😊

提防

请注意,使用该公司可能会导致您延迟收到护照。他们未能使用随附的正确照片。 这导致了 3 到 4 周的延误,并且可能不得不重新安排我的假期。当您留言时,他们不会回复您的电话。当我打电话给某人时,他们基本上说这太糟糕了,我们无法帮助你。 值得注意的是,如果不使用这家公司,我会更快地收到护照! 他们一再提供不正确的信息,并且不承担任何责任。 避免一切费用!!!

Rush My Passport 回复2026-06-08

Good morning, We’re sorry to hear about your experience and understand how frustrating delays can be, especially when they affect important travel plans. We regret that your experience with communication and support did not meet your expectations. Your feedback regarding the photo issue, response times, and the information you received is important to us and will be shared with the appropriate team for review. We appreciate you taking the time to share your experience. A member of our team will be reaching out to review your concerns and provide further assistance.

易于遵循的说明

易于遵循说明。仔细检查我的订单和疑虑。

Rush My Passport 回复2026-06-04

Thank you for your feedback! We’re glad to hear that the instructions were easy to follow and that our team took the time to review your order and address your concerns. We appreciate you sharing your experience and thank you for choosing our service! 😊

谢谢政府工作!

处理政府文件始终是一个令人担忧的问题。 govWorks 消除了流程中的所有担忧。 即使是为了拍照,也无需离开家。 预计交货时间为 4 周,但 10 天后就交货了! 完成文本更新。 谢谢政府工作!!!

Rush My Passport 回复2026-06-04

Thank you for your wonderful feedback! We’re delighted to hear that the process was smooth and convenient for you, and that the updates along the way helped keep you informed. It’s great to know your documents were delivered even sooner than expected. We truly appreciate you taking the time to share your experience and thank you for choosing our service! 😊

快速周转

快速周转,并随时更新进展情况。优质的服务 - 绝对推荐!

Rush My Passport 回复2026-06-04

Thank you for your great feedback! We’re glad to hear you experienced a quick turnaround and appreciated the updates throughout the process. We truly appreciate your recommendation and thank you for taking the time to share your experience! 😊

很棒的系统!

该系统易于操作,Juan 的帮助非常出色!

Rush My Passport 回复2026-06-04

Hello, Thank you for your wonderful feedback! We’re delighted to hear that you found the system easy to use and that Juan provided outstanding assistance. We’ll be sure to share your kind words with Juan. Thank you for taking the time to recognize his excellent service we truly appreciate it! 😊

想要退款。

我于 5 月 15 日接受了紧急服务。当我到达政府机构核实文件并准备包裹时。该官员告诉我们,RUSHMYPASSPORT 是一个骗局。我立即收到警报,不想有任何延误或丢失我的重要文件。我取消了订单并要求退款。 06/01 我接到帐单办公室的电话,说我无法退款。 我花了500多块钱,这不是一个小数目。

Rush My Passport 回复2026-06-04

We’re sorry to hear about your experience and understand your concerns regarding your cancellation and refund request. We would like the opportunity to review your case and the circumstances surrounding your order and refund request. Please contact us directly at [email protected] or call 877-503-9838 so that we can further assist you. A member of our team will be happy to review your concerns in detail. Thank you for bringing this matter to our attention.

小心这项服务

小心这项服务!我在 2022 年使用了它们,它们完全按照承诺交付。客户服务及时、反应灵敏、知识渊博。从那时起,事情似乎发生了变化。现在要联系到知情人士是极其困难的。呼叫通过自动电话树路由到虚拟代理,回电请求可能需要几天甚至一周以上的时间。他们无法及时协助办理儿童护照续签,所以我最终要求退款。获得退款本身就是一个令人沮丧的过程,需要填写表格、多次后续电话以及我的不懈努力。根据我最近的经验,我不会再使用这项服务!

Rush My Passport 回复2026-06-02

Thank you for sharing your feedback and for being a returning customer. We’re sorry to hear that your recent experience did not reflect the level of service you received in the past. We understand your frustration regarding the difficulty reaching support, delays in receiving assistance, and the challenges you encountered while requesting a refund. We recognize how important timely communication is, especially when dealing with passport-related matters. We appreciate you taking the time to provide this detailed feedback, and we regret that your experience did not meet your expectations. A member of our team will be reaching out to review your concerns and assist further.

他们的服务非常具有误导性。

他们的服务非常具有误导性。 给人的印象是他们实际上正在处理您的护照续签申请。 情况并非如此......大约。 66.67 美元,他们给我发了几份看起来像申请表的文件,我填写完毕并带到护照办公室。他们把它们扔进废纸篓,我们从头开始。

Rush My Passport 回复2026-06-03

Hi John , We’re sorry to hear that your experience did not meet your expectations. We understand your frustration and regret any confusion regarding the services provided. Our service is designed to assist customers with application preparation, document review, and guidance throughout the passport process, but we understand that your experience did not reflect the value you expected. We appreciate you taking the time to share your feedback. If you would like us to review your concerns in more detail, a member of our team will be happy to reach out and assist further.

已回答问题(但不是通过聊天)

米歇尔对回答我的问题很有帮助。 她很容易理解,也很亲切。 一天前,我通过 Rushmypassport 上的聊天/消息功能问了同样的问题,但没有得到回复。😕

Rush My Passport 回复2026-06-01

Thank you for your feedback! We’re pleased to hear that Michelle was helpful, understandable, and gracious in answering your question. We also apologize that you did not receive a response through the chat/message function when you first reached out. We understand how frustrating that can be and appreciate you bringing it to our attention. Thank you for taking the time to share your experience and recognize Michelle’s excellent service. 😊

知识渊博的简单流程...

通过知识渊博的客户服务轻松完成流程

Rush My Passport 回复2026-06-01

Thank you for your kind feedback! We’re delighted to hear that you found the process easy and that our customer service team was knowledgeable and helpful. We truly appreciate you taking the time to share your experience! 😊

请勿使用此服务。

请勿使用此服务。 这项服务是一个骗局。 如果我可以给这个更少的星星我会的。 他们只是为了一个无论如何都需要更新的可填写文档申请而收取一笔荒谬的费用。一旦您填写了可填写的表格,您将无权退款,因为这是该服务提供的唯一服务,将您锁定在他们的阴暗服务中。打印完表格后,您仍然需要做所有事情,包括提供获得护照所需的额外费用,以及将其带到邮政服务处邮寄出去,如果您想要加急,则需要花费更多费用。诈骗服务。

Rush My Passport 回复2026-05-29

Good morning, We’re sorry to hear about your experience and understand your frustration regarding the service, pricing, and refund concerns. Our service is designed to provide customers with application preparation, document review, and guidance throughout the passport process, while government fees and mailing costs are separate. We regret hearing that your experience did not meet expectations. A member of our team will be reaching out to assist you further and review your concerns in detail.

乔尔太棒了,他回答了我的……

乔尔太棒了,他回答我的问题知识渊博而且专业。

Rush My Passport 回复2026-05-29

Hello, Thank you for your wonderful feedback! We’re so glad to hear that Joel was knowledgeable, professional, and able to answer all of your questions. We truly appreciate you taking the time to share your experience!

加布里埃拉非常乐于助人并且信息丰富!

加布里埃拉非常乐于助人,提供了很多信息! 感谢您拥有像她这样的优秀员工! 我的护照即将到期,10 年前 Rush My Passport 就帮我拿到了。 所以我回来了,期待在不久的将来收到我的护照。 很棒的网站和系统! 最好的,尼尔·O.

Rush My Passport 回复2026-06-01

Thank you for your wonderful feedback and for choosing RushMyPassport again! We’re delighted to hear that Gabriela was helpful, informative, and provided you with excellent service.

客户服务代理

服务代理加布里埃拉(Gabriela)非常出色地帮助我完成后续步骤,并解释了所有信息的含义!这是我第一次拿到护照,Gabriela 让我的经历顺利又舒适!她是天使!

Rush My Passport 回复2026-06-01

Thank you for your wonderful feedback! We’re thrilled to hear that Gabriela was able to guide you through the process, explain everything clearly, and make your first passport experience smooth and comfortable. Your kind words mean a lot, and we’ll be sure to share them with Gabriela. Thank you for taking the time to recognize her outstanding service!

Jasmine M和大家都表现出色

我和茉莉花一起工作,我认为她做得最好。她沟通了每一步。我发现我儿子的护照在最后一刻即将到期,我很恐慌,我们会出差数千人,这是一次很棒的旅行。这项服务挽救了局面。 我犯了几个错误,比如没有寄出护照卡,茉莉花和她的团队加倍努力帮助解决问题,给快递员和我额外打电话来解决问题。 我真的很感激并喜欢与 Jasmine 一起工作。我将为她和意大利的工作人员干杯!

Rush My Passport 回复2026-05-28

Thank you so much for your wonderful feedback! We’re thrilled to hear that Jasmine provided such exceptional support and communication throughout the process.