sculpfun.com（sculpfun.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 38 条用户评价，属于建筑与制造分类，口碑一般。评价两极分化：69% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 8% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company, with many repeat buyers purchasing multiple devices over several years. Customers frequently praise the exceptional quality and precision of the laser machines, noting that the robust equipment consistently delivers reliable performance for all kinds of engraving and cutting projects. Consumers also appreciate the responsive and dedicated customer support team, emphasizing that staff members are always ready to assist and resolve technical concerns quickly and professionally. However, some reviewers were not happy with the overall assistance received, pointing out specific issues with unhelpful communication, language barriers, and defective machine hardware.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I purchased a refurbished unit, works well. Initial shipment was missing accessory. I just assumed it was lost. Over a year later, I was contacted about it and they corrected the mistake and sent me the accessory. Easy to contact and very responsive.
First of all, I want to thank Dela from Sculfun support for her patience and courtesy. The shipping has been hectic because of DHL (not recommending DHL). The iCube Ultra dual is a great tool, I am beginner and achieved my first successful prints with an hour. The mobile app is not perfect, but lightburn is the tool you need and is fully compatible with the iCube.
Good quality products for a good price. The customer service is also very nice to me, they respond quickly and take it very seriously.
When in trouble, they will always help out. Never seen such commitment.
I have worked with Sculpfun lasers for many years now, and I have to say that they have superior user support! I've been active in the diode laser community for a long time, and overall, the feedback I got about Sculpfun is the best among the diode laser companies out there. Of course, some users still have support issues, but most of them don't. Many people switched to Sculpfun because the other companies provide worse support. The laser machines are of good quality. Some have some minor issues, but Sculpfun always works on improving their systems and software.
I've bought several devices from them already. Everything worked well. The devices are top quality, the build quality is very good and the customer support is very good. If you need to reach out to them, you can do so either by mail or by Facebook. They respond usually within 1 day, although you need to keep in mind, that they are a Chinese company with Chinese holidays. Complaining about no respond during their 2 week national holiday makes no sense. Customer support is the best in the industry, compared to other companies. They are generous and try to solve every issue as fast as possible.
Sculpfun, so far—after six letters received/acknowledged by Sculptfun—has demonstrated itself to be a dishonest company that does not keep its 30-day return policy for a product that was not removed from the box in which it was delivered. If this fact should change, I'll update my rating Greg Gianas Redmond, Washington
I would highly recommend Sculpfun It’s my first ever laser and I’ve been so happy with my S30 pro 10w. Sculpfun customer service is absolutely excellent. I also use Sculpfun Ra pro max rotary it’s a game changer for doing tumblers, glasses etc I will be looking in the near future to get a second laser, and it will 100% be another Sculpfun 😊
Highly recommend I have a sculpfun s30 laser and sculpfun pro max rotary such a clever bit of kit. Really pleased 😌
Horrible support, paid for it 5 days ago and paid extra for UPS shipping and still has not been sent.. DO NOT USE THEM!!
I bought a laser which was not available. They never reimbursed despite promises and several e-mails. Then they repeatedly tried to get me to cancel the PayPal case I had created because it would take ”longer” for them to pay me back for a product I had never received. If I had cancelled the case I would quite likely never have received a single cent back. No product received, bad communication, no refund. I’m incredibly happy PayPal took my side and refunded me.
I bought the 33 watt upgrade for my 10 watt Sculpfun laser. The upgrade motherboard died in less than 2 months. Sculpfun acknowledged the issue and promptly sent a replacement. They were courteous and helpful through the process. I used the 10 watt for 2 years with no issues in quality so I felt comfortable ordering the upgrade..
I bought the S9. It arrived on time, and constructing the machine was easy. Using Laser GRBL or Lightburn was a learning process but not too bad. Then the problems began. On screen circles and rectangles look great until I burn them. Then they turn into ovals and rectangles which means the boxes or coasters expected do not go together and are not round. The answer should be simple? It might be, but getting Sculpfun to reply with a solution is impossible. So, I have a piece of expensive modern technology gathering dust in a corner. Addendum: 30.06.24. I found the problem. The Y axis belt was not tight enough. Working great now. Still not happy with the lack of response from Sculpfun, even to this review.
They shipped my order from germany and I got the invoice from CN company. So the price shown on website and paid is BEFORE TAXES. Also take in consideration the extra paperwork needed to be filled. Next time I'm buying local for 3% difference in price. They refuse to give me an invoice from their company from France because of their "policy"
The product came. And it is stunning it is high quality me and my dad took 45 minutes to assemble it. So far it has worked very good!! As you can see people are calling them scammers but that i think is simply because they cant figure out such an advanced machine :)
Do not buy from this scammers. Their laser is HORRIBLE.
Be careful, thieves and crooks! Don't buy their products! I was scammed by SCULPFUN Factory Store on Aliexpress which forces you to pay excessive additional customs and shipping fees when you have already paid shipping and customs fees when you buy their products!! Aliexpress is complicit, flee this brand!
1) Product broke in under a year. 2) Promised upgrade kit was incompatible with product. 3) Support eMail was unresponsive.
共 38 条符合条件的评价
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