很棒的技术人员
Sears Home Services 回复2026-08-06
Thank you for the 5-star review, Deana! We're glad to hear you had an awesome experience with our technician.
关于 Sears Home Services
数据更新- 网站
- searshomeservices.com
- 分类
- 家庭服务
- 所在地
- United States
- 状态
- 待认证
- 近 12 个月
- 202 条评价
- 差评回复率
- 87%（52/60 条）
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Sears Home Services靠谱吗？
Sears Home Services（searshomeservices.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 202 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：69% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 87% 的差评。数据最后更新于 2026-08-11。
用户怎么说
等待太久
等待的时间太长了。以前已经发生过好几次了。
Sears Home Services 回复2026-08-06
We apologize for the repeated long wait times, Lloyd. Thank you for your feedback, and we appreciate your patience.
他很友好而且很周到
他很友好，很周到，非常优秀。
Sears Home Services 回复2026-08-06
Thank you for the 5-star review, Stan! We're glad to hear our technician was friendly and thorough.
很棒的技术员
很棒的技术人员。很棒的服务。
Sears Home Services 回复2026-08-06
Thank you for the 5-star review, Michael! We're glad to hear you received great service from our technician.
我们被一次又一次地预约和时间
我们的预约和时间窗口每天都在变化。最终预约被重新安排在另一天。又等了一整天，等待重新安排。我们要等多少天才能重新安排？我访问了他们的 Facebook 页面，显然，我们只是遇到同样问题的众多人之一。仍在等待。零件已经在这里等待技术安装数周了。
Sears Home Services 回复2026-08-06
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
罗伊非常专业
罗伊非常专业。我的妻子非常喜欢与罗伊一起修理我们的洗衣机。
Sears Home Services 回复2026-08-06
Thank you for the 5-star review, Kent! We're glad to hear Roy was professional and that your wife enjoyed working with him to get your washer repaired.
公司经营不善，花了7年时间……
公司生意不太好，我花了7天和2次取消才可以洗衣服。当你无法与真人交谈时，人工智能无法解决问题
Sears Home Services 回复2026-08-06
Thank you for your feedback, Brock. We're sorry to hear about the delays and communication issues, and we appreciate your patience.
非常理解和乐于助人的超级…
非常理解和乐于助人也非常好。
Sears Home Services 回复2026-08-06
Thank you for the 5-star review, Jaly! We're glad to hear our team was understanding, helpful, and super nice.
糟糕的人工智能服务
该公司仅使用人工智能来安排服务。 我计划在 1 个月后进行洗碗机弹簧维修。预约前 1 周，他们又推迟了一个月，因为零件无法及时到达。 零件在预定预约的前一天交付，但他们仍然推迟了 1 个月。 现在，我们到了预约的日子，他们说他们不能去，下次预约是1个月。 当他们让你等待 3 个月的维修时间并收取服务费时，我要花更多的钱等待他们解决问题。 糟糕的生意和服务。应该追究欺骗消费者的行为！
Sears Home Services 回复2026-08-06
We're really sorry to hear about your experience, Justin. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
技术人员很出色
技术人员非常出色。非常友好且信息丰富。
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Gay! We're glad to hear our technician was outstanding, friendly, and informative.
非常专业、风度翩翩，而且…
非常专业、风度翩翩，并提供详细信息
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Lisa! We're glad to hear our team was professional, personable, and provided detailed information.
服务技术人员很及时
服务技术人员迅速、礼貌、高效。
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Mary! We're glad to hear our service technician was prompt, polite, and efficient.
出色的个性和及时性
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Joshua! We're glad to hear our team member had a great personality and was prompt.
非常棒的空调服务体验——Matthew 做得非常出色！
马修彻底、专业，并花时间清楚地解释了一切。我非常感谢他关于保持空调高效运行的建议。尽管处理空调问题并不令人愉快，但他使整个服务体验变得顺利且无压力。优质的服务！ A+！
Sears Home Services 回复2026-08-05
Thank you for the 5-star review! We're glad to hear Matthew was thorough, professional, and made your AC service experience smooth and stress-free with his clear explanations and recommendations.
技术人员了解他的工作并且……
技术人员了解他的工作并在整个过程中进行解释。他非常专业。他真的很受赞赏。
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Sheldon! We're glad to hear our technician was knowledgeable, professional, and informative throughout the process.
维修师傅非常有礼貌
维修工非常有礼貌，尊重和理解
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Joann! We're glad to hear our repair man was courteous, respectful, and understanding.
非常高兴
凯文很专业而且知识渊博。 我们很高兴与他交谈。 道格拉斯先生和夫人
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Monique! We're glad to hear Kevin was professional and knowledgeable, and that you enjoyed your interaction with him.
罗伯特是明星！
如果不是罗伯特，我早就放弃西尔斯了！ 他是我见过的在解决问题方面最有耐心、最果断的人。 无法找到合适的零件来修理我的冰箱，是我们决定无能为力的唯一原因。感谢罗伯特的所有尝试并解决了这个问题。如果西尔斯或亚马逊我们能够发送正确的部件或适当的部件，那么我相信您一定能够让它工作。我的狗马洛会想念你的来访！但周日晚餐总是有的！小心。
Sears Home Services 回复2026-08-05
Thank you for the 5-star review, Kaye! We're glad to hear Robert's patience and determination made a positive impact, and we appreciate your understanding regarding the part issue.
修复不成功
订购的零件是售后零件，无法正常工作。因此，修复不成功。在联系另一家公司后，问题得到诊断，并找到了合适的 OEM 部件并解决了问题。全部在同一天内完成。我想要退款并退回售后零件。
Sears Home Services 回复2026-08-06
We apologize for the trouble you've faced, Marli. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
服务电话是为了诊断洗碗机泄漏
服务电话是为了诊断我的洗碗机疑似泄漏。 当亨利找不到任何问题时，他发现真正的泄漏源是我冰箱的进水口。 讨论选项后，我们安排了一个预约来完成维修。 亨利非常乐于助人和专业。