SF Express（sf-express.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 241 条用户评价，属于商业服务分类，口碑较差。83% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 50 条。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status. Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I purchased some items from Amazon Japan which didn’t arrive and are apparently lost. There is no customer service at SF and the tracking data is cryptic at best and maybe not even real. Amazon Japan agreed that the package was probably lost and is shipping replacement items. They have also honored a request to ship via DHL and not a crappy shipper like SF.
Great service tracked all the way delivered on time before due date well pleased
My package said it was out for delivery in my area. Then it said that my address was incorrect and I had to pick it up but there was no address as to where to pick it up. Then literally 1hr later it said that because I didn't pick it up, they were sending it back to the sender. I ended up needing to ask for a refund from the seller cause they sent the package back.
Was given a time slot for delivery, never arrived. Checked tracking and rescheduled for next day. They rescheduled 6 times before I (finally received my package), I tried to call the number of the courier who had my package 4 times but was never answered. It would have been quicker if I picked it up myself! Terrible courier company & non-existent customer service, avoid at all costs!
this worst shipping company outside China, my shipment reaches my country and from 6 days no updates, even I get updates same words nothing changes, sellers in China used it because it's very cheap express company, really its trash not worth to ship on it guys.
I ordered shoes but accidentally saw my zip code was for the town next to mine. I DID have my phone number attached to the shipping bill. They didn't even try to call. Since it was my fault for not confirming the zip, I let is pass and ordered another pair. Correct info, correct phone number, never got the package. Horrible company . . .
I don't recomand this scammers company, they ask customers to pay 70% for air frieght and your shipements never will ship by air they use sea frieght and the only victim is customer because they pay more and just you find a very low quality service
Not on time, bad customer service all bad
This company lost two of my very important packages. I wouldn't trust SF Express to ship anything.
I ordered a top from AeUk on the 16th Jan they were meant to deliver it which they failed to do so. When I tried to enquire whether this had been delivered in February ( no item was recoved) I escalated the incident further but has yet thebitem has not been delivered. The company is imo ineffective.
Poor customer care. I shipped from Bangkok and it’s stuck in Hongkong customs, why it got travelled to Hongkong when my final destination is India. More than a month since i shipped
Status delivery since 8 am in the morning. And now is 10pm local time and my items yet to be found!! No hotline or number to reach over the weekend. Good luck trying to find your expensive goods!
Item stayed in Exeter for 2 days.then said its delivered .11pm yesterday ,said its in Exeter Airport. But today it said delivered yesterday at 11am ?? Guess they can go back intime. But it's not been delivered. Not happy .Reading reviews it says they keep or lose nearly every item .disgusting company Looking on tracking it says delivered to our towns district office ?? What district office ? Guess my parcel is in a warehouse in China really .as it's false tracking. Really angry. Why are they still in business??
Not helpful with 3 different numbers, all chat only, no communication with customer at all... poor procedure, even just asking question like where is the address to pickup, the answer was have complete the payment yet? Girls, we are not just randomly to show up and pick the things by ourself because we also have procedure to follows, so please enlighten me with more useful information next time.... and final, maybe we won't recommending this to others because you will waste your time with chatting only.
My experience makes me disappointment to SF express delivery. My delivery option is cash on delivery, but driver message me to make payment before received the goods. Driver delays the delivery without any notice and give me the reason is waiting my payment. For cash on delivery is a type of transaction where the recipient pays for a good at the time of delivery rather than using credit. Then the delay delivery reason remark in system is customer did not make related payment. I have no intention of not paying, but how can customer make payment before customer received the goods as the delivery option is COD.
Blatant theft,well done Google,know every but blatant fraud.
I've been waiting for over a month and still don't have my shipment. They said they couldn't find my address but you would think they would have called and asked for help. Never use them again.
this is 2nd time I was to receive something thru sf express but was misplaced in Kansas city they don't care said to contact seller not their problem.
This company sucks!! They keep and leave my package almost on the road!!! For anyone to grab it anytime they like to,plus it rained one day and that package was soaked!!I was so mad!!! When they get out their car/ truck they need to do a few extra step and leave it on people porch !!! How hard is that??? Please do your job right,we have older family members and kids counting on our delivery people.
First of all us in NA can’t make an account and they’re not updated like I keep checking the tracker and there is no update to my parcel like fix this Chinese ass app idk why other brands use this for tracking like they should ban this thing.
共 241 条符合条件的评价
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