Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status.
Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
Have to give a star in order to write a review. I ordered a vanity for my daughter for her 8th birthday since its what she's only asked for. Went to check the tracking and it said it was delivered that customer signed for it. But I never received it nor did I sign anything! Did some digging and tracked my package on their website only find out my package was delivered a few states over! I live on Ohio it was delivered in MISSOURI!! So p*ssed right now! Didn't know it was a draw from the hat and let's see who will get this person's package. How do you not pay attention to the shipping address?
Made my order 2/3/23. Took 10 days to start processing. Took another 9days to get out of china. It is now 2/22/23 and it is only in New York. Has to come to south florida so expecting another 10 days. Didn't know they hired snails to deliver packages.
Once again I let myself be suckered in by a dealer that uses SF EXPRESS as their shipper... Ordered on the 25 of Jan and watched it for 9 days go from one station to another station to another station in China, loading and unloading and reloading.... soooo where is it...??? When I realized it was SF EXPRESS I let the seller know I have had bad dealings with them thru AMAZON...and got stiffed there too...( but AMAZON got me a refund, but still I wanted the coat.) On the 11 day the package is in NY Gateway customs. 12th day NY to AVENEL NJ... 13th day nothing 14th day nothing and 15th day it is in CARROLLTON TX. Okay... I accessed 23TRACK and they cannot even find the package... I accessed 17TRACK and say it looks like it is in the US... I use SF EXPRESS tacking and it has NOT moved out of CHINA!So I contact seller again to let them know what is going on. SO this even I get a notice from SF EXPRESS that they CANNOT DELIVER MY PACKAGE. "Failed to deliver the shipment due to failure to get to the receiver's address. We're trying to contact the receiver for a second delivery." WHAT? Every other seller I have bought from on ALI has gotten me my purchases except this one and this is the EXCUSE they give. IF YOU BUY FROM A SELLER THAT USES SF EXPRESS TELL THEM TO SHIP IT BY ANOTHER COMPANY.... I KNOW THAT I WILL NOT BE GETTING MY COAT,BUT WILL UPDATE THIS WEEK IF SOMETHING SHOW UP.
Tracking claims my package was delivered Sunday morning January 22, 2023. As of Tuesday night January 24, 2023, I have NOT received it. My tracking number is
SF6043520915596
If I could give zero stars I would…. I ordered my package on Dec 4th, and was surprised that they started the shipping process within a couple of days. My package was apparently sitting in Los Angeles for the whole week until I emailed them last night asking why my package hasn’t moved. They replied back with a screen shot showing that it was in a location 15 minutes away from my house, and it’s been sitting there since 12/13. I sent them a follow up today basically demanding a refund if I don’t receive my package anytime soon. I’m pissed at myself for wasting money on this company. It’s an absolute waste of time.
Package has been within miles of the house for many days now. Contacted the company and it is still 2-3 days out! Just unreal how slow the delivry is. Customer service agent was nice though.
Stuck at the airport for days (UK). No UK tracking has been applied, therefore I cannot enquire with anyone here. SF are Chinese, so there goes that option and likely to lose money.
My advise, never buy anything abroad, too much hassle.
My package has been with in 3 hours of my house for the past 6 days. It’s been 32 mins from my house at the post office for the past 3 days. It makes no sense at all. Horrible experience.
Watched the tracking the whole time. I was home all week and I received nothing. Not one postal worker stopped. No one. I called and they say “it was handed to another carrier it's delivered on our part.” Ugh, I'm frustrated because this was for my small business. I know this comes with the job but this is the first and only time I have has shipping issues. Pay extra for shipping with a company you trust! I've learned my lesson.
I ordered 2 T Shirts, both red in colour. They are pink! I do not like pink, I do not wear pink, They both have a sticker on them saying red, someone in the dispatchers is colour blind. I am returning then to the sending address in Sydney, and I want my money back! there is no way I'm giving you lot any details about myself, you are not the least bit trustworthy!
The single worst experience I have ever had with a company. Avoid at all costs. I am trying to return an item I bought from the UK and they are insisting I owe VAT and a handling fee. IT'S A SCAM! They are completely hopeless when you try to contact them
SF Express is a Chinese shipping company, and Chinese shipping workers steal packages. Of the 8 times my Amazon JP packages have shipped using SF Express, only 4 of them ever arrived as intended. 3 went missing, and 1 arrived with items missing, plus even some other items I didn't order thrown in there.
SF Express and Cheng Ling are both scams. Placed order May 2022. 1st contacted Chen Ling in June about not receiving. They sent a track # that said delivered (don't know where🤔wasn't my address). Emailed them SEVERAL times to request package or refund w/o success. Track info directed me to a website for answers since CLAIMED delivered. This company's a SCAM: DON'T ORDER FROM THEM unless you have extra money to lose because that's what'll happen🤬. IF anyone knows how to get a refund PLEASE let me know !!!
⚠️ WARNING
DO NOT ORDER FROM THIS
COMPANY EVER !!!!
The tracking says the package was picked up on Aug. 7th. On Aug. 16th (!!!) it finally left the carrier. On Aug. 17th it left the carrier. Again. On Aug. 18th it left the carrier twice, once at 4:51 AM and again at 8:39 AM. Then it rested for three days from all the hard work of repeatedly leaving the same carrier over and over again and on Aug. 21 tried to leave again. I am waiting with baited breath to see if my brave little package actually manages to leave the carrier this time.
When I asked the (very nice) seller what the heck this means, I received a reply that SF Express (talk about false advertising!) said that due to Covid 19 they have to disinfect the package many times!!!
I haven’t even got into the bag but it is not what I expected as I can’t read a dam thing if your going to sell merchandise you should put it in English. There’s no name of business or anything! Not happy!!
My package was combined by SF with other people packages. Unfortunately there might be other people’s items that cannot go through the custom. SF gave up and decided to stop the custom process and gave the package, includes my item, to the government. Talking about responsibility..sheesh
12/6/22 first order (sf express)…22/6/22 second order ( dhl)
Got 2 orders from same site 1 week difference from each order, first one got send by sf express 😁 status says waiting for pick up but don’t know where parcel is , second order send by dhl got delivered right now in my door
Conclusion…. Avoid sf express delivery
Customary Customs check-in but, parcel 1 of two has been delivered with no issues or unordinary issues!
I track'd my parcels via 17Track & S.F. Express And, I got InTouch with the company shipping my merch. and they provided me with POSTAL Tracking #'s TOO!
cainiao.com
imile.com
Yunexpress
YesStyle.com
FedEx
DHL
UPS
Amazon