Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status.
Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
WoWzers! Yeah it took 22days to deliver my shoes frm the company that I choose to do business with and They Chose to use a Chinese based company to produce the products they sell. So Yes, it was a process of Turtle Mail er' SNAIL Mail but, I got my 1st order and Now I know what to expect, 22days for delivery! But for the price of $3.99 shipping, I'll wait!
There was GOOD Tracking Intel, I could follow my shoes frm Chengdu City to JFK! My shoes got Delivered on the 23rd day & I WAS HAPPY! There is a PANDEMIC Going On So, HAVE A LITTLE PATIENCES and Don't Be So MEAN! LMFAO ;)!
SF1352658438287
Slower than a turtle and never updates their tracking in a timely manner. Customer service not really helpful. My parcel was dispatched last May 5 ffom SG until now, I do not know what's happening, they kept saying it is at customs. They do not have a contact number for customer service in the UK. Stay away from companies that use them as a courier to avoid headache. SF International have some decency to sort out the complaints here!
ITS NOT AN EXPRESS.... IT ALWAYS IN TRANSIT IN MALAYSIA FOR SO MANY DAYS, MY LAST TWO DELIVERY WAS IN TRANSIT FOR MORE THAN 5 TO 6 DAYS...STILL IN TRANSIT STATUS.. I HAVE TO CALL UP AND DOWN TO TRACE WHERE MY PARCEL IS ..(CRY)
SO HORRIBLE. This scam of a shipping company doesn't put any receipts or anything in the shipment. Just received sandals that looked like a monkey packed and shipped. They now say they have no way of knowing where they came from, they're just the third party!!!
AVOID THESE!
I bought their bra's for a size 5x the ones that came would fit a young teenager not an adult, you can't get them to answer about returns or money refunded. I'm so angry that I have lost money on something I can't use!
Avoid this company at all cost! My package was picked up on the 8th of March.Its 27th March today and still not delivered. The worse courier service ever. Customer service was poor. I am so frustrated. Last update was 14th March and no updates thereafter. Don't deserve any star at all.
Horrible horrible I am so furious !!! I still don't have my bra I ordered it's been in New York for days now and hasn't moved . Went back to China n then came back to new York !!! I'm so mad right now . Thank goodness it was only 20$ they are a huge rip off I guess I'm just going to have to chalk it up as a loss I bought it online on the 7th and it's the 24th now .
The service is awful. We asked many many times for a Manager and were refused ongoing! English speakers are needed on the “English” service line, Managers made available for complaints, and couriers who actually accept packages! Two courier collectors refused the packages on the two occasions we attempted to use the service and then they left without explanation or assistance!
The first phone Rep couldn’t order the pick up because she couldn’t understand the address! The next Rep didn’t even know what an envelope is!! She said SF has NO managers so we could not complain!
Very pissed off by the crappy services. My parcel from China was scheduled for delivery on 28 Jan but was stuck in Shenzhen for 10 whole days before it finally showed 'departed from Shenzhen' on 31, passing through Thailand and UAE. However, NOW the tracking system shows it is in Shenzhen again!!! We're totally confused and disappointed with this! I expected it as a gift for Chinese New Year, and was frustrated not only by the endless delay, but also the contradicting updates!!!
We have wasted so much time and energy in futile trying to contact their service team, who initially promised a special expedition, then the next day saying it was not possible to pick out an individual parcel (why assure us something that you cannot do)?! Over the last 10 days nothing ever happened, and now the system has begun faking journey records to cover up the delay???
The repeated lying, which is even worse than the failure to fulfill the promise to deliver in time, is utterly unacceptable. They also desperately need to improve how they work with shipping partners as UPS said they had no idea what was going on, and that the updates they extracted from SF had no reference value.This should have never happened to any international company.
Still waiting for my package 080082187262 . I ordered something from Vietnam to arrive in my country, Bulgaria. On 14.01 was the last update on the SF site , it said the package is in Koeln, Germany. More than a week already no update and I can't find a way to contact them since they don't have an English service or I'm not finding but I tried everything. I don't know what to do.
Tracking number:SF1330034129399. Very unprofessional and rude customer service. They charged me £12.23 for customs charges for a £13 gift from my father overseas. According to Gov.uk (2022), "VAT is not charged on goods that are gifts worth £39 or less". The customer service just kept repeating "I must pay otherwise they won't release the package". Very difficult communication. We used to use royal mail and never been charged anything.
Do not purchase anything from DHgate. This is the shipping service they use. Received the scarf I ordered yesterday. Nothing close to what I ordered. There are 2 more pcs I ordered and have little faith I'll receive them. It's a risk ordering from them. I'll consider it a loss and move on. I DID check the reviews for DHgate prior to ordering. They are most likely fake. There may be a few lucky ones but I wasn't one of them. Stay away from DHgate! Consider yourself warned.
so sorry i didn't read the reviews...scumbags is my review...the jacket that came wasn't even close to what i ordered..i'm not holding my breath on getting my money back...isn't there something that can be done with these people?...lowlife thieves...
BEWARE OF CHINESE COMPANIES:
Purchased this on 25NOV for $25.99and just received it. TOTALLY SHOCKED at what I received. Look at what THEY say it is, and look at what I received!!! If it wasn’t so pathetic, it would be funny. This thing is not even worth the POSTAGE to mail it!!!!
Circle Of Life-Metal Tree Wall Art
Company’s Product Details
• Handmade
• Materials: copper wire, metals, minerals.
• Height: 10 inches
• Width: 10 inches
• Depth: 4 inches
Actual Details:
• Machine made – possibly laser or “cutout”
• Materials-looks like aluminum cutout with NO wires, DECALS for “minerals, trees, and moon"
• Height: 10 inches
• Width: 10 inches
• Depth: 0 inches !!!!!!! FLAT
Kanny Fu, Project Manager at S.F. Express Corporation
Xiaoxing Zhao, Project Manager at S.F. Express Corporation
2805 W El Segundo Blvd Ste 1
Hawthorne, CA, 90250-3397
United States
Phone: (650) 416-5500
SF Chinese Branch is the worst express company ever, basically if you are not Chinese you are screwed as they speak ONLY Chinese : delays in delivery, absurd requests for documentation ( asking me to do fake documents) and employees just reply like robots. Prefer any other express company to this one, it can only be better
This is the most decieving items Ive recieved. wreaths that were a wagon wheel, mr and mrs Clause, and a snowman wreath. I recieved 3 pore quilety small placks with holes in them and 3 pcs. of thin rope to put them up. This is a deffinate rip off and I'm contacting the better business b. Good luck if you order something from the sights decriptions are not what the items are..
Ordered from Japan to usa and they never delivered my package. I will refuse to use them and amazon.jp from now on. I saw my package get delivered to California not oregon. So they clearly stole my package.
One star is even a compliment for their poor and terrible service according to my experience of trying to send one box from San Francisco to Shanghai through SF, the box is still in the US after more than 40 days! They just don’t have the ability to handle the international transportation, and what makes you even more angry about is that they didn’t give you any updates or response despite of your consistent questioning, then after keeping quiet for more than 40 days, they showed up trying to shift the responsibility to me when I found out that my cargo was still in the US! They passed a long list of needed documents and forms , and said the goods will be returned to original place if Any of the documents or forms missing! How could you tell me this after 40 days when I was already in China?? Where were you in the last 40 days? For your comparison, I sent another box from La to Shanghai through FedEx just a couple of days earlier, FedEx kept me updated all the time and the goods arrived at destination smoothly a few weeks ago! I do think SF international express is incapable of doing international transportation business!! They are doing very poor job in international business!!
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