Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status.
Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
I fell for an Instagram ad and bought from a clothing brand that seemed legitimate (like a USA brand). They claimed to have logistics and a warehouse in USA so I said “ok cool!” I bought the item (which was a $120 garment) and it’s been 4 weeks since SF Express has ANY sort of detail on where my package is. The merchant I bought from refuses to respond and their FAQs say they’re not responsible for deliveries. I agree, the merchant is never responsible but this merchant also lied and never said their items are coming from China. Had I known that, I would’ve never bought from them.
STAY AWAY! I believe SF Express is just a networked Asian carrier where scammer Chinese merchants send items out and the SF Express scammers claim that the items are delivered when it’s never the case. I’m through waiting for this jacket and I’m filing a dispute with PayPal.
Also, if you buy off Amazon, be careful of Chinese merchants and third-party sellers. 90% of sellers on Amazon are Chinese and will send you crap products and will scam you by using this shipping service!
Ordered 2 invicta watches from abestpopshop.
Update info is not correct at all.
30 april it said it was in stockholm and on the 3maj loaded in luxumbourg??? abestpopshop tells me it will arrive soon just wait and they offerd me a 15%refund witch i still not have recieved from them at all!
SF and abestpopshop are 2 scam companies.
Glad i made the payment via paypal. So gonna take it up with paypal and hope paypal will slap them with legual issues!
My parcell from Chine has the last five month been in Belgium. I live in Denmark. I cant get contact to SF Express. I dont think I ever will get my stuff.
Be Very Carefully of this company, especially when they ask you to send the invoice by email.
I was sending a package from HK to MY and what happened was that their online system wasn't working, so they ask me to email a request for pick up and the a invoice as the call it for Waybill.
They said once they pick up they will let me know how much they going to charge me.
They picked it up, and after like 7-8 emails of asking them the price, they never told me the price they just sent the package to Malaysia.
When the parcel came to me I had to pay RM 890+, when I calculated online it was only 300HKD(RM 150)
Thank god it was not something valuable, so I can just ask them to abandone my pakage, never again will I ever and suggest to use their service.
I was kind of expecting the worst when I saw all these terrible reviews on here, but I guess I got lucky. My package arrived several days before Amazon’s estimate and in perfect condition. In fact, Amazon still lists it as undelivered, which brings me to why I’m knocking a star off - the tracking situation in my case was just bizarre. I order my jacket, Amazon lists a tracking number, cool. I take it to the SF website and enter it, SF doesn’t think it exists and all Amazon knows is that it’s been shipped from somewhere, but 17track (dubiously legit site) knows exactly where it is. Somehow.
Anyways, all told: this seems to be a pretty legit carrier, but their infrastructure outside China doesn’t appear to exist whatsoever (99% sure they hand off to UPS once it gets to the USA where I am) and the tracking is wack. Also, there are a bunch of reviews that say their packages never arrived. Mine did, but maybe don’t ship anything super important with these guys, just in case - it seems like they could lose packages pretty easily.
Useless courier from HK to Melbourne. Documents been in Melbourne for many days and still not delivered. They should not be in the courier business. Never using SF Express again.
1st shipment went missing, seller then sent a replacement which arrived.
If you want to contact them regarding a shipment to the UK, you have to email them in China.
Was scheduled to receive a highly exclusive item delivered from CA. The item travelled from Hawthorne to Hong Kong and finally to Singapore. Arrived much earlier than the estimated date(about 3 weeks earlier).
Was absolutely delighted to receive the mail as it arrived the night before my birthday. Paid Goods & Services Tax for this one since it exceeded the amount too. Reached home and to my horror, the envelope was totally empty. There was a visible tear on the envelope which was subsequently resealed with clear adhesive containing the invoices.
Damn bloody gutted.
This is the second time I’ve had a seller from China use SF Express , and once again I came on here to check their performance.
Percentage of dreadful reviews is incredibly high so yes, I was concerned. However, my item was delivered this morning 3 days ahead of the estimation shown on SF tracking site. Tracking movement appeared a little slow and the updates a little vague but considering we are still mid pandemic 11 days from China to U.K. is pretty good going. I give SF Express the thumbs up for the second time.
Hello!
My order SF6043072479691
I didn't receive it and by tracking it showed delivered .
I want to know who and which post office delivered it to me .
At first, I was scared because of the bad reviews but everything went well. I was able to track my order and it arrived one day before the predicted.
I’m really satisfied.
Terrible service and communication. Impossible to get up to date information. Delivery date extended and correct details supplied: still no parcel. Extremely disappointing as clearly they don’t care about customer service!
If I can give zero star, I would.
Was waiting for my package from Malaysia since November 2020 to Germany. Firstly, they asked for duty fees for transit in England which I paid. Then they proceeded to route my package to Italy. Then they informed me it was a mistake early January 2021. Then they informed that they are rerouting my package to Germany. However after waiting and checking status everyday, there was no changes in the tracking status since 9 January 2021. Now suddenly on 19 feb they tell me they lost my packet. The information was only shared however after I pushed them for the package status again and again. If I had not pressured them, I think they will just pretend nothing had happened.
REAL DISAPPOINTMENT!!! Never again!!
I ordered an electronic component from an Amazon seller who decided to use SF Express to ship the order. Over a month after my order, I can't get a straight answer from customer service. They tell me the order has cleared LA customs and been handed off to USPS. USPS says they have not received the package when I try to enter the tracking number given to me by SF. This company has no accountability and very little communication. Also doesn't help that customer support barely speaks English, although even if they did I doubt they'd stop lying to customers. Do yourself a favor, ship with DHL.
Okay I live in the United States, I ordered from a website on January 24th and I paid on a secure app known as shop. From that app I was able to track my shipping status the entire time. I also used 17 track to also track my item. Since I'm in the US and my package is coming from china, I knew that it was going to take a couple weeks to come. I'm sorry for everyone's packages from China that was getting taken through Transit with SF Express being lost or getting non-delivered. But my experience was a five out of five. I was able to track my item the entire time and it unexpectedly came today when I checked my mailbox so that was a great big deal for me. don't read the bad reviews and start to get anxious if you order something through SF Express cuz trust me it is going to come but the people who order stuff weren't able to track it because they didn't order it on a sufficient site. But I overall give this experience a 100% 5/5 ⭐!
I order 2 items the 1 says was delivered and signed for and I never signed for anything and my other order is still in transit. It keeps say customer service is busy so theres no help there go figure but DONT USE THIS SHIPPING SERVICE YOU'LL NEVER GET YOUR STUFF!!!!!!!!!!!!!!!🤬🤬🖕☠💀😡🤯
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