I have not been able to ship internationally for over 3.5 weeks. Their API is not reading and integrating my international FEDEX. I speaking into tech advisors, Pat, the manager, the entire team with over 12 consultants, over 15 emails and over 20 chats… Finally gave up they say they’re working on the issue it’s internal but they haven’t fixed it in three weeks… I’m also paying for a program that’s not working
Over the last nine months to a year, Shipstation Totally, distinguished their service by disconnecting their telephone number where you can get live help and now all you get is a chat box. If you do get a live chat, these are just messengers. They have absolutely no technical experience they just create tickets. There are much better platforms. Make sure that you could get live help before you download any type of ship platform… Very disappointed still cannot ship international
Wow, what happened to ShipStation? They are no longer the company that they used to be.
When we used to have the occasional problem, you could get a knowledgeable person on the phone and they would help you almost immediately get a resolution.
Crazy how the monthly subscription is rising dramatically and constantly the past year, and support has dramatically worse at the same time.
No more phone support. Chat support with lower level people.
They keep raising the prices and key features don't work. We can't map carriers to specific accounts. Now we can't even map shipments to proper services, it literally doesn't work.
Two support reps have tried to help, can't figure it out, and then they say they will get back to us, and when they respond, they come back with "do this" which is exactly what we showed them was broken. Then they 'escalated' the case and the escalation person hasn't replied in 2 days and didn't call when scheduled.
So the VERY reason we pay a fortune to use ShipStation - mapping packages to carriers and services, doesn't work at all, their solution doesn't work, they've reproduced the problem, and vanish.
We literally have to map every single order manually.
New customer? STAY AWAY, this is not the Shipstation that used to be around.
I see other reviews they comment back that management will get involved, I'd LOVE to hear from management. Look up our account - posterprintshop.com.
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