SITE123

As explained in our response to your previous review, your issue stems from abnormal activity in your mailbox, which has led to it being blocked by spam filters. Using mailboxes created through our service to distribute spam is a violation of our terms of use, and it is the responsibility of mailbox owners to prevent such activity. Your case was escalated to our support manager, who provided you with the initial steps to address this issue. Once you followed the given instructions, he notified our team to expedite the unblocking of your mailbox. Please be aware that since the mailbox is blocked by spam filters, it may take some time for it to be whitelisted and for the block to be lifted. Additionally, our support agents cannot provide direct assistance in these matters and can only give updates once they are informed by our team that the mailbox was unblocked. Best Regards SITE123 Team.

你好， 感谢您提交评论。 请注意，域名验证是由域名注册商处理的外部流程，而不是由我们直接处理。 域验证电子邮件由域注册商的自动化系统发送，这可能会导致您的电子邮件提供商将电子邮件错误地标记为垃圾邮件或完全阻止它。这就是为什么我们要求您提供不同的电子邮件地址并检查您的垃圾邮件文件夹。 由于您的评论中未提供任何识别信息，因此我们无法进一步调查您的案例。请通过[email protected] 或发送电子邮件至[email protected] 联系我们的团队，我们很乐意为您提供进一步帮助。 最好的问候， SITE123团队

Hello, Thank you for submitting your review. We would like to clarify that the domain verification email is not sent by us. The verification process is required by all domain registrars as part of ICANN regulations. The responsibility for sending the email and managing the entire verification process lies with the domain registrar. Our role is to act as a liaison between you and the registrar, which enables us to provide 24/7 support and an avenue for you to seek assistance—services that the registrar does not provide. Our domain department is in contact with the registrar to help you with the verification process, which is why we requested additional email addresses. This allows the registrar to attempt sending the verification email to those addresses. Please note that since domain verification emails are sent from an automated system, they may sometimes be directed to your SPAM folder by your email provider or even blocked entirely. This is why we consistently advised you to check your SPAM folder. In our effort to assist you, we also offered an additional free month of service, so you can fully benefit from the period you purchased once your domain is verified. This gesture is made in good faith, even though we are not directly involved in the verification process or the issue you are encountering. We encourage you to continue your conversation with our team, and we will do our utmost to help you resolve this issue. Best Regards SITE123 Team

你好 感谢您花时间提交评论 调查您的案例后，您的邮箱似乎是通过外部服务设置的。您的邮箱出现异常活动，导致其被垃圾邮件过滤器列入黑名单，导致电子邮件无法使用。 您遇到的问题与外部因素有关，并且是这种异常活动的结果。我们无权推翻此类黑名单。 请按照我们团队提供的说明来解决此问题。 我们建议不要使用您的邮箱进行大批量邮件发送或允许任何外部服务或软件利用您的邮箱进行此类活动。如果不遵守这些建议，可能会导致您的邮箱再次被列入黑名单。 最好的问候 SITE123团队

Hello Thank you for submitting a review Please note that the auto-renewal function is meant to ensure that your website and its content stay online for current and future users and customers When a user decides that a renewal of their website is no longer relevant, it is their responsibility to ensure that the feature is disabled. You can disable auto-renewal at any point and up to 14 days prior to the expiration date, at which point the automatic renewal is initiated Please note that, as per our terms of use, we do not offer refunds for renewal. Since no additional information was provided with this review, we could not address the full scope of the claims brought up here We invite you to contact our team at [email protected], and they will review your case and assist you. Update- Identifying information was recently submitted, and our team will look into the claims. Best regards SITE123 Team

On Jun 4, 2026, you reached out to our team and submitted a request, receiving an immediate response from our support staff. Because our support team does not handle these specific matters, the agent informed you that your inquiry would be escalated to our billing department. Following their review, you were contacted by our staff on Jun 7, 2026. By Jun 9, 2026, the billing team provided a confirmation for your request, consistent with the guarantees in our terms of use. This entire resolution took place within just five days of your initial contact. While we value honest feedback from our users, your claims that you received no assistance or reply are entirely false and represent a gross misuse of the Trustpilot platform.

Hello, Thank you for submitting your review. Please be assured that we carefully review each request in the order they are received. Once our team has completed the review of your request, they will reach out to you to provide further assistance. If you need to contact our team directly, you can email us at [email protected]. Best Regards SITE123 Team