SITE123

Hello Thank you for taking the time to submit a review When checking your conversations with our team, we see that you used incorrect settings for your domain, which caused an issue You were instructed by our team on how to correct the settings, and once corrected, the website went back online. Your domain is currently active and accessible. It's important to distinguish between your website, which is hosted on our platform, and the domain, as they are separate entities. Browsing issues related to the domain may arise from factors such as internet connection quality, browser problems, or cache issues. We recommend testing the domain connection on different devices and browsers. If you continue to experience problems, please reach out to our support team so we can assist you further. Best Regards SITE123 Team

Hello, Thank you for taking the time to submit your review. We want you to know that when an issue is reported, we take it very seriously and conduct a thorough investigation. This may take some time before we reach a conclusion. You can always contact our team to inquire about your case, and we will be happy to assist you and provide updates on its status. Upon checking, we found that both of your cases have been addressed and responded to. If you need further assistance, please reach out to our support team. We are here to help you. Best Regards SITE123 Team

Hello We appreciate you taking the time to submit a review. Please note that auto-renewal is a feature designed to ensure the continuity of your website's online presence. It keeps your website active and accessible for both current and future customers. The availability of this feature is clearly outlined in our terms of use, with the aim of allowing you to focus on promoting your website and enhancing its visibility, secure in the knowledge that it will remain online for as long as you choose. Auto-renewal is a standard practice in the industry and aligns with offerings from many other companies providing similar services. However, you do have the option to disable this feature at any time if you decide not to renew your website. It is the responsibility of the website owner to ensure that auto-renewal is turned off if renewal is no longer required. When you renew your website package, it will be at the same rate as your initial purchase. Please note that any discounts offered during the initial purchase do not carry over to renewals, which may explain the price difference you noticed. Since your review did not include any identifying information, we are unable to investigate your claims further. We encourage you to reach out to our team at [email protected] for assistance specific to your account and situation. Best Regards SITE123 Team

Hello, Thank you for taking the time to submit a review. SITE123 allows you to create a website for FREE. You can use the platform at no cost for as long as you like. However, if you need more features for your website, you can choose to upgrade to one of our premium packages. Each package is designed for different levels of use and requirements. Please note that we do not offer "Pay Per Use" features; all our packages include the same core features, with each subsequent package building upon the previous one. This structure provides you with options that align with your business needs and offers you the flexibility to grow as your business expands. This also means that features that are included in one package cannot be added to another. We encourage all our users to communicate with our team before making a decision. This will help you learn more about the various features and make an informed choice regarding which package best suits your business needs. We invite you to reach out to our team at [email protected] so we can further investigate your case and provide you with the necessary assistance. Update - Our response is genuine We do not have the required information to address these claims. We invite you to contact us, and we would be happy to assist you further. Update - AI credits are utilized when a request is submitted for the AI to generate content. Once the AI generates content, the website owner has the discretion to choose whether or not to use it. Opting not to use the generated content does not change the fact that the AI tool was employed and content was created. As mentioned previously, we cannot further address these claims without the ability to verify them. Best Regards SITE123 Team