SITE123

Hello, Thank you for submitting a review. Please note that we do not enable auto-renewal if the option has been disabled by the account owner. To ensure the continuous operation of the website, auto-renewal is initiated approximately 14 days prior to the expiration date. This timeframe allows us to address any potential issues while the website is still online and to complete all necessary technical processes. Auto-renewal must be disabled at least 14 days before the expiration date to prevent the renewal process from starting. It is the account owner's responsibility to disable the auto-renewal feature before the product renewal to avoid any complications. If you need assistance, please contact our team at [email protected]. They would be happy to review your case and help you in accordance with our terms of use. Best Regards SITE123 Team

你好， 感谢您提交评论。 请注意，自动续订功能旨在维护您网站的在线状态。此过程可确保您的网站持续运行，使其可供当前和未来的客户访问。 您可以随时禁用自动续订功能。如果您决定仅续订其中一种产品，则需要禁用您不想续订的产品的自动续订选项。由于这是一个自动化过程，因此将为每个具有主动自动续订功能的产品启动续订。 如果您有任何疑问或需要帮助，请通过 [email protected] 联系我们的团队，我们将很乐意审核您的案例。 最好的问候， SITE123团队

Hello, Thank you for submitting your review. We apologize if our previous response made you feel blamed—that was not our intention. We want to clarify that it is the account owner's responsibility to ensure that auto-renewal is disabled for any product they do not wish to renew. Auto-renewal is designed to maintain your website's operation and availability online. It also helps prevent your domain from being deleted due to expiration. These measures are in place to ensure that your business remains accessible without the worry of renewal lapses. That said, we do consider each case carefully and offer as much assistance as possible in accordance with our terms of use. If you have any further questions or concerns, please reach out to our team at [email protected], and they will be happy to review your case. Best Regards SITE123 Team

你好， 感谢您提交评论。 通过我们的网站，您可以根据需要无限期地使用免费套餐。只要您不关闭您的网站，它就会保持在线状态，并且您可以共享专用子域以允许用户访问您的网站。 如果您希望您的网站拥有专用的、独特的域名，您将需要升级到我们的高级套餐之一，因为免费套餐不允许自定义域名。 没有域名并不意味着您的网站处于离线状态；但是，它可能更难找到，并且搜索引擎可能不会立即将其编入索引，或者可能需要一些时间才能完成。索引过程完全由不同的搜索引擎及其协议决定。 如果您需要网站方面的帮助，我们的团队将很乐意为您提供帮助，您可以通过聊天与他们联系，他们将能够为您提供指导并就所需步骤提供建议。 最好的问候 SITE123团队

Hello, We are sorry to hear that you had a negative experience with our platform. We strive to continuously improve our products and services. While we try to minimize issues as much as possible, it is important to note that, like any other software, we cannot guarantee that problems will not arise. We do our best to resolve such issues quickly; however, each issue comes with its own complexities that can affect resolution time. We would be happy to learn more about the problems you encountered and assist you in resolving them. Please contact our team at [email protected], and we will gladly look into your case and address your concerns. Best Regards SITE123 Team

Hello, Thank you for submitting your review. According to our terms of use, you can request a refund within the first 14 days of your initial purchase; we do not offer refunds after this period. Our platform supports specific payment gateways that can be used to facilitate payments on your website. While we strive to add more payment options, we cannot provide every single payment option available in the market. Your request to use Iris has been submitted to our team as a feature request, but we cannot guarantee that any specific request will be implemented. Our platform is provided as is, and detailed information about the various payment options we offer can be found in our support center, allowing you to review these options before purchasing your package. If you need further assistance, please contact our team via chat, and we will be happy to review your case and assist you. Best regards, SITE123 Team

Hello, Thank you for submitting your review. Your renewal was for your registered domain. Please note that a domain and a website package are two separate products, and they are renewed independently. The renewal dates may differ based on when each service expires. When products are renewed, each one typically issues a separate invoice, which may give the impression that you are being charged multiple times. However, you were only charged for the products you purchased, and this aligns with the respective product prices. It's important to note that the prices for each product remained unchanged, and you were not overcharged for your renewal. Additionally, please be aware that there may be a difference between the initial purchase price and the renewal price. If you received a promotional discount during your initial purchase, the renewal will be billed at the full price, as the renewal does not carry the discount. Best Regards SITE123 Team

Thank you for taking the time to review our platform and services. The auto-renewal system is a protective measure so that your website is not taken down unexpectedly unless you expressly set it not to renew. Note that you can turn the auto-renewal off at any moment. Know that you can reach out to our billing team for assistance with this matter. Please send an email to [email protected], and our team will be happy to review your case and assist you **Update:** Please note that we do not save or hold credit card information. Your payment is processed through a secure payment gateway, and we only receive a reusable token. Beyond the last four digits, your card information is not accessible to us and is not stored within our system. We would like to emphasize that as long as your auto-renewal is active, the system will attempt to keep the website online as requested. You can turn off auto-renewal at any time, and it is the responsibility of the website owner to do so if they do not wish to continue renewing the website. We are here to assist you, but so far, we have not yet received the requested email from you. Please contact our team so we can review your case further. Best Regards, SITE123 Team

Hello, Thank you for submitting your review. Please note that auto-renewal is a feature that you can disable at any time. It is the account owner's responsibility to ensure that this feature is turned off if they do not wish to renew their website. If the feature is not disabled, the system will continue with the renewal to maintain your online presence and availability for both current and future clients, as well as to uphold your current search engine ranking. If you need assistance, please contact our team at [email protected], and they will be happy to help you. Best regards, The SITE123 Team

Hello, Thank you for submitting your review. Our plans are available on an annual basis for the entire period. This structure allows you to operate your website without the worry of missed payments or unnecessary downtime, which can occur due to payment issues. Consistent website operation also positively impacts your overall search engine ranking, as it demonstrates reliability during the selected time period. Additionally, offering annual plans enables us to provide attractive and competitive pricing. We invite you to reach out to our team again to inquire about any promotions that may be applicable to your initial purchase. Our team will be happy to explain our pricing structure further, discuss why we do not offer monthly plans, and help you find the best offer suited to your needs. Best Regards SITE123 Team

Subject: Personalized Support from SITE123 Hello, Thank you for taking the time to submit a review. My name is Thomas, and I am the Support Manager at SITE123. I would like to personally address your case and provide you with assistance. Please reach out to me at [email protected]. I will review your correspondence with our team and do everything I can to help. Best regards, Thomas