SITE123

Hello, Thank you for submitting your review. My name is Thomas, and I am the support manager at SITE123. I want to reassure you that we offer 24/7 support via chat and email. Our team is always available and happy to assist you with any questions or concerns. I would like to help with your issue. Please reach out to me at [email protected]. I will review your case and any conversations you’ve had with our support team, and I will do everything possible to assist you. Update 23rd Dec 2025 - Hello Eileen, This is Thomas- I offered my personal assistance and asked that you contact me at [email protected]. Since my offer, I have not received an email from you, and therefore, I could not look further into your case and assist you Please contact me, and I will do all that I can to help. update Dec 28th - Hello Eileen. Thank you for the kind words! I was happy to speak to you and assist you, and I will gladly assist you further. Best Regards, Thomas SITE123 Team

Hello, Thank you for your review. Our platform provides the option to create a professional website without the need for coding. Our layouts and templates align with current web development trends, and we offer tools to operate a website for both simple and complex operations. We are always eager to hear from our users who may need specific features and tools, and we aim to add these based on our careful consideration and decision. We also offer 24/7 support to help you with any desired changes, adding functionalities, or reporting any bugs you may encounter. As with any platform, we cannot guarantee a bug-free experience, but once we are aware of an issue, we do everything possible to address it as quickly as possible. Regarding tools that are not available in your current package, we offer five tiers of packages designed to meet different user needs. Each package provides various management and design tools, allowing you to select the one that best suits you without paying for unnecessary features. The higher-tier package you purchase, the more tools you will have. Additionally, we offer design packages that enable you to send us your website requirements. Our dedicated team of designers and builders can create the website for you. That said, you can always build the website yourself and receive assistance from our support team throughout the process. We offer these options to help you get your website up and running sooner rather than later. If you have a specific issue, we invite you to email our team at [email protected], provide us with information about it, and we will be happy to assist you. Best Regards SITE123 Team

Hello Thank you for the review Your conversations were replied to by our team, but you insisted on receiving assistance from a specific agent who is no longer available. Our team is more than capable of assisting you and will be happy to do so. Best Regards SITE123 Team

Hello, Thank you for your review Our platform offers a FREE package that allows you to create a professional website. However, if you are interested in more advanced features and management tools, or if your business requires more from your website, you may want to consider purchasing one of our premium packages. Please be aware that when our agents contact you regarding renewal, it is typically to ensure you are informed about the upcoming renewal and to assist you with the process. If you would prefer not to receive these communications, please reach out to our team or send us an email at [email protected], and we will remove you from our mailing list. Should you need assistance, our support team is available 24/7. Best regards SITE123 Team

Hello, Thank you for your review. Our team has thoroughly examined your case. The renewal that occurred on November 19th was for your domain and was performed manually; it was not initiated through the auto-renewal process. Please note that the auto-renewal feature is currently disabled for your account. When auto-renewal is disabled, we send an email notification regarding the expiration of your product, which includes an option to renew by clicking the “Renew Now” link within the email. Our records indicate that the renewal transaction you completed was done through this email option. We also want to clarify that once auto-renewal is disabled, we do not reactivate it. If the account owner wishes to enable this feature again, it can be done manually from their dashboard. After reviewing your case, we want to emphasize that we have no interest in forcing our service. Therefore, we have decided to issue a refund for your transaction. If you need any further clarification or assistance regarding this matter, please feel free to reach out. Best regards, The SITE123 Team

Hello, Thank you for your review. First, it’s important to clarify that SITE123 is a website-building platform, and you are responsible for all aspects of setting up your website. While we provide templates, it is up to you to add the various pages and tools that suit your needs. Our support team is available to guide and assist you throughout the process. You may choose to hire someone to help, or you can follow the instructions from our support team. However, unless you have purchased a design package, we do not make changes to your website on your behalf. Our platform, like many others, includes an auto-renewal feature. This feature is designed to ensure your website remains accessible online for both current and potential clients. It also helps to prevent any negative impacts on your website’s search engine ranking due to unintended takedowns. You can disable the auto-renewal feature at any time through your account settings, and it is the account owner's responsibility to do so if they do not wish to renew their website. If you need further assistance, please contact our team at [email protected] or at [email protected]. We are here to help! Best Regards SITE123 Team

Hello Thank you for submitting a review. Please note that the Domain transfer is not a basic issue, and not something that can be resolved via Support. Domain transfer is an external process to SITE123, which involves your current domain registrar and the domain registrar requesting the transfer. It also requires your approval of the transfer via an email that is sent to you by the domain registrar. If the transfer is not approved by you or your current domain registrar, it will fail, and the domain will remain with your current domain registrar until a transfer request is resubmitted and approved. Our support team has always referred such issues to our Domain team to request either checking the status of the transfer or resubmitting the request. You can reach out to our domain department at [email protected] You can also reach out to our team at [email protected], and we will do all we can to assist you. Best regards SITE123 Team

Hello, Thank you for submitting a review. My name is Thomas, and I am the support manager for SITE123. We provide our service and support exclusively through chat and email, which allows us to offer more efficient service and operate 24/7. If you have a specific issue that you need assistance with, please contact me at [email protected]. I will personally look into it and assist you. Best regards Thomas SITE123 Team

Hello Thank you for submitting a review Not being able to send a message to our support team is usually a localized issue with the device you are currently using or with your browser settings. You can also communicate with our team via email at [email protected] Also, you can contact us at [email protected]. Please send us an email, and we will be happy to assist you Best Regards SITE123 Team.

Hello, Thank you for reaching out to us. We want to clarify that transferring a domain involves a process between your current domain registrar and the registrar we partner with. As the domain owner, you will need to confirm the transfer by responding to an email that will be sent to you. If you do not confirm the transfer request, it will be canceled, and your domain will remain with the current registrar. From our side, we submit the transfer request to our partner registrar. After that, we must wait for both you and your current registrar to confirm the transfer. If the transfer has not been completed, it indicates that either you or your current registrar has not confirmed it. For further assistance, please contact us at [email protected] or [email protected]. We will check with our domain registrar and do our best to assist you. Best Regards SITE123 Team

Hello My name is Thomas, and I am the support manager for SITE123 I'm sorry if you had a negative experience with our team, and I would like to offer my assistance. Please contact me at [email protected], provide me with more information, and I will look into your case. Best regards Thomas SITE123 Team.