SITE123

Hello Daphne, My name is Thomas, and I am the Support Manager for SITE123. I assisted you with your case. You registered a domain using your free domain coupon. As we discussed, the type of domain you chose to register cannot be deleted due to registry regulations, which is why the coupon became unavailable after you used it. Our support team attempted to assist you and escalated the issue to me. We provided you with a solution that you were happy with, and we successfully resolved the issue. Please note that we strive to provide solutions for every problem brought to our attention. Our team escalates cases they are unable to resolve in order to find a suitable solution. From our conversation, I believe we resolved your issue professionally and to your satisfaction, as you mentioned. If you have any further questions or need assistance, please feel free to reach out. Best regards, Thomas

Hello, Thank you for submitting a review. Our system automatically scans for violations of our terms of use. Your account has been flagged as one that violates these terms, and as a result, it has been suspended. In such cases, our support team is unable to provide assistance, as they do not have access to the necessary information regarding the reason for the suspension. As an account and website owner, you are required to familiarize yourself with our terms of use and uphold them to avoid such issues. You can contact our privacy team via the email provided to you so they can review your case and make a decision regarding your website. Best Regards SITE123 Team

Hello Alessio, Thank you for submitting your review. Please note that when a domain is registered, it is the responsibility of the domain owner to provide accurate and correct registration information. Unfortunately, if you used the wrong email address to register the domain, the domain verification email—sent by the domain registrar and not SITE123—will be sent to the incorrect address you used. Our domain team does everything they can to assist in such matters. You can contact our team by emailing [email protected] or by reaching out to us at [email protected]. We would be happy to help you. Best regards, SITE123 Team www.site123.com

Hello, Thank you for your review. Please note that since no identifying information was provided, we were unable to locate the specific case and investigate further. According to our terms of service, we do not offer refunds if a user chooses to stop using the service while they have an active package. However, our team reviews each case individually, which is why you were offered a refund in this instance, even though it is not typically granted. Please be aware that this refund may include a cancellation fee, as outlined in our terms of use. We strive to find the most suitable solution for each request in accordance with our terms of service. Best Regards SITE123 Team

Hello Thank you for submitting a review Please be advised that we do not provide any type of funds. Any payments made to us are processed through our system when you choose to purchase or renew a product. Additionally, we offer an auto-renewal feature that can be disabled at any time by the website owner. It is the owner's responsibility to disable this feature if they decide not to renew a product. Please note that since no identifying information was provided, this case could not be investigated further Best Regards SITE123 Team