SITE123

As stated in our terms of use, our platform features an auto-renewal option. This feature is designed to maintain the website's appearance and accessibility for both current and future customers using our services. It also helps ensure that the website's ratings remain unaffected by unwanted downtimes. It is the responsibility of the website owner to disable this option if they decide not to renew their website. Additionally, our terms of service specify that we do not offer refunds for renewals. However, our team evaluates each case individually and strives to provide the best possible solutions in accordance with our terms of use. We ensure that our responses are respectful and polite, and we make it a priority to clearly explain each step of the process. This includes informing users that refunds are generally not offered and explaining any applicable cancellation fees for such requests. Since no identifying information was provided, we were unable to locate the user account and investigate this claim further. Best Regards SITE123 Team

Hello Katherine My name is Thomas, I am the Support Manager for SITE123 Im sorry that you feel you are not getting the help yuo rtequire Our team proviudes support both to website owners and users with spesific servuces such as Mailboxes only or Domain only I would be happy to personally assist you and provide you with the necessry guidance and information Please contact me at [email protected] and will gladly assist you Best Regards Thomas SITE123 Team