SITE123

Hello, Thank you for your review. Please note that auto-renewal is a process aimed at keeping your website online to ensure its availability for your current and future customers. This method also helps maintain your website's rating with search engines by preventing it from periodically going offline. The account owner can disable this feature at any time if they choose to do so. That said, since no identifying information was provided, we had difficulties locating your conversation with our team. Once we found it, we reviewed it and noticed that our billing department responded to your inquiry. They confirmed that the auto-renewal feature was indeed active on your account and assisted you in verifying that it had been disabled. Please remember that it is the responsibility of website owners to disable auto-renewal if they no longer need it. Best Regards SITE123 Team

Hello, Thank you for submitting your review. We recently encountered an issue with our email server, which our team addressed as soon as it was identified. While we strive to minimize such issues, we cannot guarantee an entirely issue-free platform, just like any other system. We assure you that when an issue arises, we work tirelessly to resolve it as quickly as possible, as we did in this instance. The issue was resolved within a few hours, but due to its nature, a synchronization of the entire mail server was required, a process that takes time. We understand that this may have affected your work, and we sincerely apologize for the inconvenience caused. The mailbox service has been fully restored. Regarding your claim of not receiving a response, this is incorrect. Our team communicated the issue to you and reported your situation and feedback to management. As mentioned before, your mailbox is fully operational. If you experience any further issues, please let us know, and we will do everything we can to assist you in resolving them. Best regards, SITE123 Team

Hello, Thank you for submitting a review. We would like to clarify the auto-renewal feature. This feature is designed to maintain your website's online presence, ensuring it remains accessible to both current users and potential customers. It also helps prevent your website from being taken offline, which could negatively impact its promotion and ranking with search engines. Please note that the auto-renewal feature is active by default unless you choose to disable it. You can disable this feature at any time through your website dashboard. While it remains active, the system will automatically work to keep your website online. Please contact our team at [email protected]. Our team will review your case and assist you. Best regards SITE1123 Team

Hello, My name is Thomas, and I am the support manager for SITE123. Please note that our refund policy is clearly stated in our terms of use. We do not offer refunds for renewals; however, our team has taken your case into consideration and has decided to issue a refund, minus a cancellation fee, as outlined in our terms of use. With that said, I would like to offer my assistance by communicating your case to our team. Please contact me at [email protected] and provide the additional information required, and I will do my best to assist you. Best regards, Thomas SITE123 Team

Hello Jon, Thank you for submitting your review. My name is Thomas, and I am the Support Manager for SITE123. I would like to clarify the auto-renewal feature. This feature is designed to maintain your website's online presence, ensuring it remains accessible to both current users and potential customers. It also helps prevent your website from being taken offline, which could negatively impact its promotion and ranking with search engines. Please note that the auto-renewal feature is active by default unless you choose to disable it. You can disable this feature at any time through your website dashboard. While it remains active, the system will automatically work to keep your website online. If you would like assistance with disabling the auto-renewal feature, please feel free to contact me at [email protected]. I will look into your case and do my best to assist you. Best regards, Thomas SITE123 Team

Hello, Thank you for submitting your review. Please note that auto-renewal is a feature of our platform designed to maintain the availability of your website and domain, as well as to protect your current search engine ranking, which can be negatively affected by downtime. You can turn off the auto-renewal feature at any time; however, it will remain active until you choose to disable it. Please note that the renewal process takes place approximately 14 days before your website package or domain expiration date. This timing ensures that your website can be renewed while it is still online, thus avoiding any impact on its online presence. Additionally, it allows us to address any renewal issues while your site remains active. Regarding your refund request: According to our policy, we offer a refund within 14 days of your initial purchase, but this does not apply to renewals. If you choose to opt out of renewing your website, you must ensure that your services are set to disable auto-renewal before the renewal date. Once you turn off this feature, the renewal will not occur. While we typically do not offer refunds for renewals, we have reviewed your request and the specific circumstances of your case. And as a result, we have decided to offer you a refund, minus a cancellation fee. It's important to remember that when you registered with us, you agreed to our terms of use, which clearly outline both our non-refund policy for renewals and the cancellation fee. Regarding SEO, Please note that it is an ever-evolving field. As the website owner, you are responsible for regularly checking and updating your SEO settings. SITE123 provides the tools to manage and maintain these settings, but we cannot influence how you make changes to your website's SEO. With that said, our intention is always to assist our users to the best of our ability. Please feel free to contact us at [email protected] or reach out to our Billing department at [email protected]. We will review your case again and do everything we can to assist you. Best regards, SITE123 Team

Hello Bollen Thank you for submitting a review Please note that Auto-renewal is a feature meant to protect your ownership of the domain and your website's online presence. It is active unless you, as the domain and website owner, specifically decide to disable it, and it can be disabled at any point. Please contact our team at [email protected], and they will be happy to look into your case and assist you You can also contact our team at [email protected], we would be happy to assist you in any way possible. Best regards SITE123 Team

Hello Peter Thank you for submitting a review Hello, Thank you for taking the time to review our platform and services. Please know that the auto-renewal system is a protective measure in order that your website is not taken down unexpectedly unless you expressly set it not to renew. Note that you can turn the auto-renewal off at any moment. Know that you can reach out to our billing team for assistance with this matter. You can email them at [email protected] Alternatively, you can also contact our team at [email protected] Our team will be happy to assist you and look into your case. Best Regards, SITE123 Team