Received item in good condition in…
Received item in good condition in almost a month, given that it's during a pandemic, it's only fair; only that their delivery update was really slow.
关于 SmartBuyGlasses
数据更新- 网站
- smartbuyglasses.com.sg
- 分类
- 健康与医疗
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 110 条评价
- 差评回复率
- 97%（120/124 条）
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商家自述
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses靠谱吗？
SmartBuyGlasses（smartbuyglasses.com.sg）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 565 条用户评价，属于健康与医疗分类，口碑一般。70% 的评价为 4 星及以上，15% 为 1 星；商家回复了 97% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great glasses
Great glasses, shame about Aramex delivery. Very poor. Held in customs, no contact, nothing.
Great
Great, prompt, easy and friendly service. Good job! However, the glasses were making me dizzy. I had to return. Otherwise, I would buy again.
Worst Online Shopping Experience Ever
This is certainly the worst online shopping experience I ever had. I ordered a prescription glass on 12 Aug. 4 days later there is no update on the order, and I noticed that the order showed the glass as no prescription. I sent an email to ask. Jericho replied they indeed received my prescription details, but the system will not show it. However, the order is put on hold, to cope with Singapore import law, I need to provide the date of the eye exam, the validity period, optician details, full prescription details and date of birth. So, I provided the details. 1 day later, on the 17 Aug, Raphael sent me an email asking about the same thing. I told him I sent the details to Jericho already and forwarding the email to him. Ronald also sent me an email saying Jericho already coordinated this issue and will provide an update 24/48 hour On 21 of Aug, there is still no movement of my prescription glass, so I sent an email to ask them. Elveen replied and said I need to send the full description details with my handwritten Date Of Birth and PD on it. They request for my handwritten date of birth after so many days. I was furious but I scanned my handwritten DOB with my name and sent it to them. On the 26 Aug, Jocelyn replied the email and said “Our optical lab accepted and confirm that they received your submitted script. We are currently processing your prescription lens which takes around 3 - 5 working days” Today is 2 Sep and I am still seeing my order status as “Rx Lens Confirmed” I don’t even know what does it mean? 3 weeks since I placed the order from Smartbuyglasses. They have not ship it out yet. I am not sure what is going on with them but having so many people replied to my email but no one really takes ownership of it is really disappointing. I am still not sure when will I receive my glasses. How to reply to your private message, Nicole? I checked my email, there is nothing there. *Update I received my glasses on 9 Sept finally after almost 1 month of waiting. Nicole was following up closely for this issue, It makes this frustrating issue less frustrating. I would not be giving such a bad review if someone is following up on my issue from the beginning. The sender is an optical outlet from IMM building which is within walking distance from the place I stayed.
SmartBuyGlasses 回复2020-09-02
Hi WenJie, Thank you for your feedback. I am very sorry to hear that your order got delayed as it was put on hold due to Singapore Import Regulations. Please accept my apologies for the inconvenience caused. I would like to personally assist you to make things right. Please reply to my private message and let’s work together to resolve this. Sincerely, Nicole UPDATE: Hi again, Wenjie! I just sent my private message. Kindly please check your inbox. Thank you! Sincerely, Nicole
I ordered a pair of Oakley sunglasses…
I ordered a pair of Oakley sunglasses as I found them to be cheaper here than in the stores, it initially took a Long time for the order to be processed as they did not have the stock, but once it was shipped out it arrived earlier than expected.
No order received after 1 month
After I've left my first review, they replied my email and said will provide me status update this week. Been sending them several emails but no reply. Order placed on 1st August. Almost 1 month and no news and website unable to track my order. It keeps telling me my email invalid. Logged into my account. Go under my order. There's nothing there!! So wheres my order? They have deducted my money too after I placed my order. If I could attach screenshot I'll attach all the proof. Lousy service still wondering this website is true Replying to your reply. There is no private message you sent to me. Please reply to my emails. After all the hustle and waiting, they have decided to process full refund for me as the item is currently out of stock. Thank you.
SmartBuyGlasses 回复2020-08-26
Hello Chin, I am very sorry for the delay in sending your order and that you can't track it on our website tracker. Please accept my apologies for the inconveniences caused. Please reply to my private message and let’s work together to resolve this. Sincerely, Nicole UPDATE: Hello Chin, I am sorry that you cannot see my private message. In any case, I sent you an email 8 hours ago, so please take a look at it and answer to me, so that we can find a common solution. Sincerely, Nicole
Try on feature was great and v helpful in my decision making
I liked the try on feature and it helped me greatly in choosing a pair of sunglass for myself without physically seeing the product. However, it would be better if this could be applied to all the products available. And also provide more pictures of the physical product in a few angles would be better in my opinion. Overall, happy with the product nonetheless. Product was true to the picture and size
Country of origin should be shown before payment is completed
I didn't realise / couldn't see that they were coming from HKG. This COULD have let to importation taxes that I hadn't reckoned on. In the event it didn't, but you aren't told the despatch country until you've paid...... The glasses themselves are perfect (a 1 x 1 replacement for a broken pair) Shipping time was certainly acceptable Thanx
Ray ban Marshall
Fast delivery, accurate description, was disappointed on the ray ban sunglasses the right side hinge was hard to open which put a lot of pressure on the temple, when you want to use them is like the screw is too tight I am pretty sure this is easy to fix by twisting the screw a bit right now don’t have the tools to do this so have to be careful, didn’t expect this from ray ban sunglasses exchanging them is not an option intl delivery fees and taxes where I am plus waiting time rather keep them aside from that spy touring sunglasses are very amazing
Order placed on 1st August
Order placed on 1st August. Received auto generated email about delay 1 to 2 weeks few days ago. Emailed customer care on the status but no reply at all. Scammer. Cannot even track the order status from the beginning. Keep telling me email is wrong when it's correct. Logged into my account. Under my order there's nothing there. Be careful if you guys gonna place order with them.
SmartBuyGlasses 回复2020-08-17
Hello Chin Mun Oh, I am sorry to know that there is a delay with your order. My sincere apologies for this inconvenience. I will be in contact with you shortly to address this and ensure that the problem is resolved in a timely manner. Sincerely, Katherine Update: I am truly sorry to hear that you are not satisfied with our service and that you cannot track your order. Kindly check your inbox and spam folder as I have already sent you an email about your concern. Once again, please accept my apologies for the inconvenience caused. Sincerely, Katherine
Speedy delivery and great sizing…
Speedy delivery and great sizing options.
Scratched Persols
Just received my Persol glasses with a minor scratch on one of the lenses. Have already communicated to customer care.Expecting a faster response to arrange for exchange or new lens shipment.
SmartBuyGlasses 回复2020-07-29
Hello Vivek, I am very sorry to hear that you received your glasses with a minor scratch on one of the lenses. Please accept my apologies for the inconveniences caused. We take our customers’ feedback very seriously so I will be contacting you shortly to help resolve this issue. We would love to make things right if you could give us another chance. Sincerely, Nicole
Cheaters! Don't ever buy from here
I ordered and paid for a kids sunglasses on 13 Jul. No confirmation order received. Been chasing globalcollect services as well as the customer service support and all I get is, please wait for 24 hours. I am making a police report against this company.
SmartBuyGlasses 回复2020-07-15
Hello Kayal, I am truly sorry to know that you have not received a confirmation email for your purchase. My sincere apologies for the inconvenience this has caused you. I will be in touch with you shortly to discuss this and make sure to resolve the issue in a timely manner. Sincerely, Katherine
The glasses looks different from the…
The glasses looks different from the photos.
very bad customer service.
very bad customer service.. there was indication that it will be shipped out within 24 hours but still after 5 working days it is still processing! Emails after emails yet no one replied. This is supposed to be a birthday present yesterday! I want a refund! -UPDATE- They did try their best to expedite the process and it was my mistake for not looking at the processing time. Item was received a week after the previous review because of the processing time. So please order only if you can wait.
SmartBuyGlasses 回复2020-07-04
Dear Rozzaidi, I sincerely apologize for the inconvenience it has caused. Please note that there will be additional processing time for your lenses. I will contact you shortly to discuss the issue and resolve it in a timely manner. Sincerely, Caselyn
Price is Competitive but Long Delivery Time
1 Jun 2020 - Order placed for Starck frame with prescription glasses. Prescription confirmed on the same day. 5 Jun 2020 - Asked to get valid prescription from local partner optician 6 Jun 2020 - Submitted valid prescription from local partner optician. Weekly order status "preparing for delivery" 26 Jun 2020 - Asked to indicate date of birth on prescription and provided on the same day. 4 Jul 2020 - Reply from Service Manager. 10 Jul 2020 - Item shipped. 17 Jul 2020 - Received item finally. Item found to be is genuine and correct as per order. Arise Collective Clarity 8K 1.67 lenses has slight yellowish tint in comparison with a completely transparent plastic frame. Inspected frame closely and found 2 slight blemishes. 18 Jul 2020 - Customer service manager offered solutions promptly. 21 Jul 2020 - Issue resolved. Overall I am satisfied with the purchase. Patience required for long delivery though.
SmartBuyGlasses 回复2020-07-18
Hi Boon, I regret to hear your displeasure on this matter and for finding our services lacking. I’m sorry that you had to go through this situation. My sincere apologies for the inconveniences. I will contact you right away for further assistance on this case. Sincerely, Shee Update 07/18/2020: Hi Boon, I am very sorry to hear that the item you have received is not in 100% mint condition. Again, I apologize for all the inconvenience caused. I will send you an email again shortly so we can discuss the problem. Sincerely, Caselyn
I made a purchase 2 days ago
I made a purchase 2 days ago, no order confirmation was received. Emailed smartbuyglasses twice but didn’t receive a reply and email is the only mode of contact.
SmartBuyGlasses 回复2020-05-27
Dear Jane, Please accept my apologies for the delay in our reply to your emails. Unfortunately, I did not received your contact information. If possible, please kindly reply to my email with your order number so I can properly assist you. Sincerely, Rafael Update: Hello Jane, Thank you for giving us the information needed. I have seen that one of my colleague has sent a request to the relevant team to check your order. I'll be handling this case personally and I will be in touch with you shortly to discuss this and make sure to resolve the issue in a timely manner. I do appreciate your patience and cooperation in this matter. Sincerely, Katherine
Have been 1month since I returned the…
Have been 1month since I returned the product, no update, when I emailed them there not been response for over a week.
SmartBuyGlasses 回复2020-05-27
Dear Vinoth, Please accept my apologies for the delay to accept your return and with our reply to your emails. Unfortunately, I have not received your order information. If possible, please kindly reply to my request with your order number so I can properly assist you. Sincerely, Rafael Update: Thank you for providing the order information. I will contact you right away to help solve the issue. Sincerely, Rafael
Feedbacks
Quality product and fast delivery
Promised an exchange but they reneged
I bought a pair of Tom Ford glasses, they arrived with a defective left hinge. I asked for exchange which was arranged promptly. However, nobody reserved a new pair of glasses for my exchange and the model got sold out, which i was notified of by an automated email. I have already had a pair of lenses made specifically for this model and a refund would make absolutely no sense at all. I conveyed this to their customer service Jocelyn who ignored my email ever since. I hope to get a reasonable response from someone soon. UPDATE: The model of glasses which I had bought was suddenly restocked and I was able to get a new replacement pair in exchange for the defective glasses I received. This would never have been an issue at all if the company had just reserved a pair for exchange in the first place. Also, it was quite frustrating to try to communicate with the customer service regarding this problem as replies were limited to one per day, and sometimes I would only receive standard customer service template responses rather than answers to my queries. I am glad that this issue is finally resolved, but it was an absolutely horrendous experience. I hope they do better in future.
SmartBuyGlasses 回复2020-06-29
Hi Glen, I am terribly sorry to hear that you feel that way. My apologies for the inconvenience this has caused you. I will be in touch with you shortly to discuss this and make sure to resolve the issue in a timely manner. Sincerely, Katherine Update: Hello Glen, I am glad to know that you have received your replacement order. In regards to the response, I am sorry to hear that you only get one response per day. My sincere apologies for the inconvenience. However, I hope you understand that we are currently in a peak season, we are sorry for not being able to get back to you right away. I will be in contact with you shortly to address this and ensure that the problem is resolved in a timely manner. Sincerely, Katherine
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