Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing.
Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
Great quality products. Just the delivery was slow and unpredictable (Due to the fulfillment by GLS).
Snapmaker 回复2025-04-08
Hi Maximilian,
Thank you for your kind words and positive feedback on the quality of our products! We're truly sorry to hear about the slow and unpredictable delivery experience. As GLS fulfilled the shipment, there may have been delays beyond our control, but we understand how frustrating that can be. We'll continue working closely with our logistics partners to improve delivery times. We appreciate your support and patience!
Warm Regards,
Snapmaker
The service was good. I ordered the items. The items arrived. The only two negative notes are is that the box of one of the filament was broken and the j1 upgrade was partially pre-assembled in the wrong order. Nothing that couldn't be fixed. The filament was fine.
Snapmaker 回复2025-04-07
Hi Davide,
Thank you for your honest feedback! We're glad to hear that the service and delivery met your expectations and that the filament itself was in good condition despite the damaged box. We also appreciate you bringing the issue with the partially misassembled J1 upgrade to our attention.
For packaging issues, please feel free to reach out to our customer service team at [email protected]. We also welcome any suggestions you may have regarding the assembly instructions—your input helps us improve.
Thanks again for your support!
Warm Regards,
Snapmaker
First experience building the enclosure was good other than I had a tight space to try and put it together. It me make it easier to install the printer last with the screen holder after that in tight spaces. I did have to re-glue a magnet for the side door on the bottom rail.
Snapmaker 回复2025-04-07
Hi Jonathan,
Thank you for sharing your first experience with the enclosure! We're glad to hear the overall build went well, even with the tight space. Great tip about installing the printer and screen holder last—definitely helpful for others in similar setups. We appreciate you pointing out the magnet issue as well, and we're sorry for the inconvenience. If you run into anything else, feel free to reach out to us anytime. Thanks again for your support!
Warm Regards,
Snapmaker
i like the high quality components, i dislike closed source firmware 3d printers
Snapmaker 回复2025-04-07
Hi Raffaele,
Thank you for your feedback! We're glad to hear you appreciate the high-quality components. We understand your concerns about closed-source firmware, and we’re always looking for ways to improve and provide more flexibility. Your input is important to us, and we’ll keep it in mind as we continue to evolve our products. Thanks again for your support!
Warm Regards,
Snapmaker
Everything was easy to follow and the product printed correcty
Snapmaker 回复2025-04-01
Hi Bill,
Thank you for your feedback! We're glad to hear that you found everything easy to follow and that the product printed correctly. If you ever need any assistance or have any questions, feel free to reach out. Happy printing!
Warm Regards,
Snapmaker
Don't know why you sold me a single extruder that will not work with the artesian
Snapmaker 回复2025-03-24
Hi Robert,
Thank you for your feedback. The Snapmaker 2.0 3D Printing Module you purchased is designed exclusively for Snapmaker 2.0 and is not compatible with Artisan. This compatibility information is stated on the product page.
We appreciate your input and will share your feedback with our operations team to make this information more prominent. For the wrong product, please contact our customer service team at [email protected], and we’ll be happy to assist you.
Warm Regards,
Snapmaker
The cnc experience portion of my machine is fantastic. The 3d printing experience has been a disaster. I have had print head problems, voltage problems, and way too many failed prints. I understand failed prints are part of the learning process, but the voltage problems were causing the failed prints.
I just replaced the item that controls the voltage so, I hope to be able to print and not have it fail because of the printer.
Snapmaker 回复2025-03-24
Hi Rojelio,
Thank you for your feedback. We're happy to hear that you’re enjoying the CNC experience, but we're sorry for the challenges you've encountered with 3D printing. We understand how frustrating voltage issues and failed prints can be.
Since you've already replaced the voltage controller, we hope this resolves the issue. However, if you continue to experience problems, please reach out to our support team at [email protected]. We’d be happy to assist you in troubleshooting and finding a solution.
Warm Regards,
Snapmaker
Hi Marc,
Thank you for your positive feedback! We're glad to hear that you're satisfied with the shipping and our product. If you have any projects or experiences you'd like to share, we'd love to hear more!
Warm Regards,
Snapmaker
The simplicity of assembly was very straight foward. Haven't used it yet as I'm awaiting for the enclosure for the printer.
Snapmaker 回复2025-03-17
Hi Steven,
Thank you for your review! We're glad to hear that the assembly process was straightforward.
We couldn't locate an Enclosure order under your email address. If you purchased it from our official online store, please contact our customer service team at [email protected] to confirm the shipping details.
If you have any questions or need any assistance, feel free to reach out. Happy printing!
Warm Regards,
Snapmaker
for the price, the biggest flaw is the warped platform and the pieces come off during printing
Snapmaker 回复2025-03-10
Hi Riccardo,
Thank you for your feedback. We’re sorry to hear about the issue with the platform. Don't hesitate to get in touch with our technical support team at [email protected] so we can assist you in resolving this. We’re here to help!
Warm Regards,
Snapmaker
I am very happy with the purchase, I find the quality of the product very good. I do not give the fifth star because the software that is supplied with the product needs to be improved a lot, both for the 3D printing part and for the laser management part. As for the 40W module, I expected there to be a camera to be able to center the material, with the current method it is very cumbersome.
I hope you will take into account these opinions that in my opinion can contribute to a greater success of the product.
Great Snapmaker.
Snapmaker 回复2025-02-24
Hi Francesco,
Thank you for your feedback! We're glad to hear you're happy with your purchase and the product's quality.
We appreciate your insights on the software and the 40W laser module. Your suggestions for improving 3D printing and laser management are valuable, and we will consider them for future updates. We also recognize that a camera capture function would enhance the user experience and will explore this feature.
Thanks again for your constructive feedback. We're committed to improving Snapmaker and meeting your expectations. If you have more suggestions or need assistance, please reach out!
Warm Regards,
Snapmaker
Livraison rapide
Facile à calibré et facile à utiliser
Donne un très bon résultat d imprésion
Snapmaker 回复2025-02-18
Hi Tremblay,
Thank you for your positive feedback! We're glad to hear that you had a fast delivery experience and found our product easy to calibrate and use. It's great to know that you're satisfied with the printing results. If you have any more questions or need assistance, feel free to reach out!
Warm Regards,
Snapmaker
Ordered a new heatbed because I had problems with uneven heat distribution. But same problem with the new one ...
Snapmaker 回复2025-02-07
Hi Michael,
Thank you for sharing your experience with us. We're sorry to hear that you're still experiencing issues with uneven heat distribution even after replacing the heatbed. We understand how frustrating this can be, and we want to help you resolve this matter promptly.
To assist you better, please fill out our support form [https://snapmaker.formcrafts.com/support-ticket]. This will allow our technical support team to gather the necessary details and provide you with the assistance you need.
Thank you for your understanding, and we look forward to helping you get this issue sorted out!
Warm Regards,
Snapmaker
am reaching out to express my frustration regarding the unavailability of the Rotary Module Extension Cord, which has been out of stock for the past two months. Due to this, I have been unable to use my Rotary module, rendering it practically useless.
It is quite shameful that such a crucial accessory remains unavailable for such a long period, especially considering that it is essential for the functionality of a product you are actively selling. I would have expected better stock management and customer support from a company of your reputation.
Please provide a clear timeline on when this cable will be back in stock. If there are any alternative solutions, I would appreciate your guidance.
Looking forward to your prompt response.
Snapmaker 回复2025-02-06
Hi Florescu,
Thank you for reaching out and expressing your concerns about the availability of the Extension Cord. We sincerely apologize for the inconvenience this has caused you, and we understand how frustrating it is to be unable to use your Rotary Module.
If you purchased the Rotary Module specifically for Ray, please ensure you select the Rotary Module for Ray option. This will allow us to send you the Extension Cord for free.
If you have already received the Rotary Module, please get in touch with our customer support team at [email protected]. They can assist you in arranging the shipment of the Extension Cord directly from our warehouse in China.
We are actively working to improve our inventory management. We appreciate your understanding and patience during this time.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm Regards,
Snapmaker
Where is the assembly BOOK?
With the dollars that I spent, a YouTube video is not ok. It's not as succinct, clear nor is it as easy to reference as a written assembly manual.
It's just not.
Please send it to me.
Snapmaker 回复2025-01-15
Hi Dale,
Thank you for your feedback! We understand that having a physical assembly manual can be very helpful. However, I’d like to clarify that the Artisan model does not come with a printed manual. Instead, we provide an online assembly guide for your convenience. You can access it here: https://wiki.snapmaker.com/en/snapmaker_artisan/manual
If you have any questions during the assembly or usage process, please feel free to reach out to our technical support team at [email protected]. We’re here to help!
Thank you for being a part of the Snapmaker community!
Warm Regards,
Snapmaker
Update 15.01.2025:
Problem is solved and the printer finally works. Support was ok, but takes very long due to time difference of countries.
13.01.2025
Delivery was ok and in time. But till now (5 days) it is not possible to use the machine (Artisan Premium), because it is not possible to fullfill the initialising process. Support contact is not able to solve my problem since 5 days.
Snapmaker 回复2025-01-14
Hi Kunde,
Thank you for your review, and I apologize for the difficulties you're facing with your Artisan Premium machine. I understand how frustrating this situation must be.
It seems that the Z-offset indeed caused the original problem. Although the print effect is not good after you use the command to change it, when you go through the wizard again, the Z offset value will be adjusted by ±1.2 based on the -1.5 data. After confirmation with Kira, you have now completed the wizard process.
If you have any further questions or need additional assistance, please feel free to reach out.
Warm Regards,
Snapmaker
I ordered the 10W laser and it arrived quickly. I unboxed it and easily installed it using the pamphlet provided. It works great.
Snapmaker 回复2025-01-06
Hi Ronald,
Thank you so much for your positive review! We're thrilled to hear that your 10W laser arrived quickly and that you found the installation process easy with the provided pamphlet. It's great to know that it's working well for you. If you have any questions or need further assistance, feel free to reach out. Happy lasering!
Warm Regards,
Snapmaker
The actual shipment of the order (number SMUS2024444947) happened in a satisfactory way. The communications about the shipment were confusing. While waiting for the shipment, thinking everything was in order, I received this message: "This automated message is to remind you that we're looking for your response on the ." This told me nothing. Somehow the transaction was completed in spite of poor and confusing communications.
Snapmaker 回复2025-01-06
Hi Maurice,
Thank you for your feedback regarding your order (number SMUS2024444947). We're glad to hear that the actual shipment met your expectations, but we sincerely apologize for the confusion caused by our communication. We are continuously working to improve our messaging and appreciate your insights. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your understanding!
Warm Regards,
Snapmaker
I've had the A350 with enclosure for 4 months now and I have to say I've never regretted a purchase more then I have with this product.
The 3D printer is bad quality, slow very very prone to failure.
The laser cutter is under powered and requires 20 Passes to put through 2mm ply
Honestly just buy a Bambu!
I have so much regret after spending probably 100 hours troubleshooting this product and none of it is working.
Snapmaker 回复2024-12-17
Hi Matthew,
Thank you for your feedback, and we’re sorry to hear about your frustrations with the A350. We understand how disappointing it can be when things don’t work as expected, especially after investing time and effort troubleshooting.
Regarding the 3D printer quality, print quality can be influenced by several factors, including calibration and print settings. We recommend reaching out to our support team for guidance on improving print quality through adjustments to these parameters. They can assist you with troubleshooting and suggest optimizations for better results.
As for the laser cutter, if the enclosure door is open or there are issues with the door sensor, the laser power will be limited, which could explain the difficulty cutting through 2mm plywood. Please check that these factors are addressed, as the laser should normally cut through 2mm plywood effectively with proper settings. Keep in mind, our lasers are designed for a lifespan of 1000 hours under typical usage.
If you haven’t already, please reach out to our support team at [email protected]. They’re available to help you identify and resolve any technical issues to get your device working optimally.
We truly appreciate your feedback and hope to help you get the best performance from your Snapmaker.
Warm Regards,
Snapmaker
Hi Aren,
Thank you for your feedback, and we sincerely apologize for the inconvenience. Due to the peak season, some logistics channels are experiencing delays. We’ve checked your order, and your printer is currently in transit and is expected to arrive this week.
If you don’t receive the package by the end of the week, please email our customer service team at [email protected], and we’ll be happy to assist you further.
Thank you for your understanding and patience! 😊
Warm Regards,
Snapmaker
Bambu Lab
xtool.com
Creality
ELEGOO
Flashforge
ANYCUBIC
Prusa Research
Anker