Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing.
Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
I like the Artisan it’s build quality is nice and it works pretty well but I have two issues
1 Luban software could really do with an extensive makeover to make it more user friendly and a good look at how other companies software works .
2 I am completely 100% dissatisfied with the customer help , it’s absolutely ridiculous,unbelievable ,pathetic and a waste of everyone’s time , that’s the reason I only give them one star ! .
I’m sorry to do that but the help is so bad it’s beyond terrible, it’s slow , no expertise and just horrible after 3 months and thirty emails to try and fix an issue , I sent descriptions,screenshots and videos of the issue and no troubleshooting, no ideas , no checks just ridiculous responses to my issue .
I’m 60 and never dealt with customer support like Snapmaker Support .
Snapmaker 回复2024-04-11
Hi Neil Thompson,
We have received your review and apologize for any dissatisfaction caused.
The reason why the problem processing time is longer is mainly because the efficiency of email communication is relatively slow. We also hope to communicate with you via video call, but due to your feedback that the local signal is not good, this has not been possible.
After troubleshooting, we discovered that there was an error in your calibration process.
When adjusting the blue quadrilateral, please Align the four corners of the blue quadrilateral with the engraved square (instead of the four corners of the white paper).
Then fine-tune the position of the four corners (after selecting the point, fine-tune the direction of the keyboard), so that the standard rectangle in the preview box is aligned with the rectangle in the picture.
Here are the steps for your guidance. We hope this will be helpful to you.
1. Click on Start. This will prompt the camera to capture an image of the current workpiece. Wait for the image to load.
2. the workpiece image will be displayed on the screen once the loading is complete. It might be skewed. Click on Calibrate.
3. Upon clicking Calibrate, the displayed image should show the square cut on the white paper during camera calibration. This is correct. Proceed to adjust the green lines to frame the cut square. Click Confirm and then Apply.
4. The next displayed image of the workpiece will be normal, unlike the previous skewed one, as you calibrated the square by adjusting the green lines. Click Confirm.
5. The normal image of the workpiece will now serve as the background in Luban. This image is accurate and normal, ensuring that the size of the pattern you intend to engrave next remains consistent and does not shrink.
If you still have any problems, please contact our technical support team at [email protected].
Warm Regards,
Snapmaker
When I ventured into the world of 3D printing, the Snapmaker caught my eye as a versatile all-in-one solution, promising to merge 3D printing, laser engraving, and CNC carving into one compact machine. However, the reality fell far short of expectations, leading to a journey marked by frustration and regret.
First and foremost, Snapmaker's customer service—or the lack thereof—has been a significant sore point. Five months have passed since I initiated contact for missing parts, and I'm still waiting with no end in sight. This level of service is unacceptable and reflects poorly on the company's commitment to supporting their products and customers.
Performance-wise, the printer operates at a mediocre level at best. If I could turn back time and reconsider my purchase decision, I definitely would opt out. The allure of a multi-functional machine pales in comparison to the effectiveness and efficiency of dedicated devices. The Snapmaker tries to juggle 3D printing, laser engraving, and CNC carving, but unfortunately, it doesn't excel at any. This jack-of-all-trades approach results in a master of none, compromising quality for versatility.
Furthermore, the camera feature, designed to aid in job setup, turned out to be disappointingly ineffective. Touted as a helpful tool for precision work, it instead proved to be a gimmick with little to no practical value, adding to the overall frustration with the machine.
In conclusion, the Snapmaker falls short on many fronts. From its lackluster performance to virtually non-existent customer support, it serves as a cautionary tale for those looking to invest in a multi-purpose 3D printer. For anyone considering this device, I'd advise looking into dedicated printers for each application instead. The promise of a 3-in-1 machine is tempting, but in the case of the Snapmaker, it's a promise unfulfilled.
Snapmaker 回复2024-04-07
Hi Ruben Santamaria,
We apologize for the inconvenience you experienced with our customer service and the perceived limitations of our 3-in-1 printer functionality. Your feedback is important to us, and we are here to help resolve any issues you may have encountered.
We were unable to locate your consultation record in our ticketing systems. To better assist you, could you please provide more details about the problems you are facing? Kindly complete the form at the following link so that our technical support team can contact you directly:
[https://snapmaker.formcrafts.com/support-ticket]
Thank you for your cooperation, and we are committed to addressing your concerns promptly.
Warm Regards,
Snapmaker
Product sold was not fit for purpose. I reached out to your team and asked to return the hepa filter and was met with a generic response and no further assistance. I will never purchase any products from this manufacturer.
Whether printing or using the laser odours persisted. Instead of buying the air filter you are better off just venting outside of the room being used in. At such a deer price, and cost per filer there should be better performance for the product. This documentation should state that it is MANDATORY to vent outside as the filter capabilities are subpar at best.
Snapmaker 回复2024-03-21
Hi Maurice Cassidy,
We have received your feedback and apologize for any dissatisfaction caused.
Our air purifier aims to eliminate over 90% of PM10 and PM5 particles. However, please be aware that certain odors may persist under specific circumstances. To enhance its performance, consider positioning the air purifier and its Enclosure nearer to a window for external ventilation.
We suggest examining the product details and specifications on our website for a more comprehensive insight into its functionalities.
https://s3.us-west-2.amazonaws.com/snapmaker.com/download/manual/Snapmaker2_Air_Purifier_EN_V1.1.0.pdf
https://support.snapmaker.com/hc/en-us/articles/4403902235543-What-standard-does-the-Snapmaker-Air-Purifier-meet
If you have any further questions or concerns, please don't hesitate to reach out us at [email protected], and we'll do our best to assist you.
Warm Regards,
Snapmaker
The machines (Artisan, Snapmaker 2.0) are REALLY great, but Luban is crap - as a slicer (don't know how there can be Cura behind).
Snapmaker 回复2024-03-21
Hi Roy,
Thank you for your feedback regarding our software Luban. We acknowledge that Luban still has many areas for improvement, while Cura, being a well-established slicing software, indeed has numerous strengths for us to learn from.
Our development team is dedicated to enhancing all aspects of Luban. We believe that in the future, Luban will continue to improve and evolve. Thank you for your support as we strive to make Luban better!
If you have any problems, feel free to contact us at [email protected].
Warm Regards,
Snapmaker
Before the purchase, Snapmaker was an innovative company with contemporary products. After buying the Sanpmaker 2.0, I realized that not everything is great. The product is manufactured to a very high standard, but the Luban software is a disaster. Regardless of whether laser or CNC is used here, you are always afraid that the head will be destroyed or other errors will occur. The 3D printing is pathetic compared to cheaper out of the box printers. All calibrations are unsuccessful unless you use up filament. I've had a competitor product for about 3 months that I use almost every day, the Snapmaker is in the corner gathering dust, a shame about the money. I'm annoyed by this expensive investment.
Snapmaker 回复2024-03-21
Hi Christian Löbnitz
We are sorry to hear that you are experiencing difficulties with our product.
To better assist you, we kindly ask you to submit a Ticket Form to contact our technical team. Rest assured, our team will work diligently to resolve your issue within 1-3 business days. Thank you for your patience and cooperation.
https://snapmaker.formcrafts.com/support-ticket
Warm Regards,
Snapmaker
your products are great. Well presented in the packaging and are well engineered. My main dislike is the fact that the lead time is unacceptably long. Up to 3 months at times while other time can be short. I have several items on order now and have been waiting for them to turn up.
E.G. order SM2024449996 was placed on January 5th. Still not here.
Order SM2024450535 placed Feb 7th again still not here just a delayed expected delivery date.
If you are advertising items as being available why is there such a long lead time?
Snapmaker 回复2024-03-13
Hi Steve,
We are deeply sorry to hear about the challenges you faced with your orders. It's evident that we did not meet the service level you rightly anticipated.
It has been confirmed that your orders contain pre-sale items, and you selected the relevant shipping batch during the order placement. However, you may have overlooked this detail. I will communicate this issue to the operations team to improve the visibility of delivery times and help users understand order status promptly. Thank you for your feedback.
Regarding order SM2024449996, it included the Quick Swap Toolhead Plate, set to ship in late March. The package has been prepared for shipment, and the tracking number has been emailed to you.
Regarding order SM2024450535, it contained the Bracing Kit, scheduled to ship in late April. You will receive a notification with the tracking number once it is available.
If you encounter any difficulties, please don't hesitate to reach out to us at [email protected].
Thank you for your support of Snapmaker.
Warm Regards,
Snapmaker
Positive: Nice presentation + unboxing experience, decent quality looking hardware, releasing upgrades
Negative: Upgrades are mostly because of previous engineering shortcomings and are not cheap, overall expensive HW, very limiting and sometimes buggy software and updates are mostly released only when new purchase option (like better cnc module) is introduced to accomodate it (did not saw significant feature upgrade software side for long time)
Snapmaker 回复2024-03-08
Hi Jan,
Thank you for your review.
Snapmaker 2.0 comes standard with a 50W CNC Module. Users have the option to upgrade to a 200W CNC Module as per their requirements. This upgrade is not due to engineering flaws.
Concerning your comments on the costly hardware and sluggish software updates, I have forwarded them to the appropriate departments for enhancement. Thank you for your input.
Should you have any problems while using the product, feel free to reach out to our technical team via email at [email protected].
Let's make something wonderful!
Warm Regards,
Snapmaker
I have had my Snapmaker 2.0 for about a year now and since then I have never had a single good print. What I did get was a second job because the support asked me to try out this and that, make a video of this and that and it just never ends. I have used 3kg of filament in the proces and still they want to "work on a solution" instead of giving me a refund. I'll sue because that seems to be the only way to get justice these days.
Snapmaker 回复2024-03-08
Hi Lukas,
We apologize for the inconvenience caused by the printer issue.
We have received your email about the printer's problem with printing at a specific height.
Our technical support team has been working with you to solve the issue. Despite replacing the Dual-Extruder Module and 2 Z-axis Linear Modules, the problem remains.
To help further, we asked for a troubleshooting video but still have not received your reply. Please help email the video to [email protected], and our technical support team will assist you in solving it within 1-3 working days.
Regarding the lost Filament during testing, please reach out to us after the problem is resolved. We will compensate you with 3 rolls of free PLA Filament.
Thank you for your cooperation and understanding. We look forward to your emails.
Warm Regards,
Snapmaker
Defective machine troubleshoot with China in middle of night
I got my snapmaker 2.0 a350 within a few weeks of ordering. But the screen wouldn't power on after emailing them they sent somethings to try a day later but I had already gotten to come on. After getting the screen on I tried to calibrate the laser but it wouldn't move so I emailed several times and got an email back in the middle of the night telling me to cooperate with them to troubleshoot and asked if it moves. I can't troubleshoot with China in the middle of the night and get asked questions I already answered. Junk machine and bad customer service. The have a 90 day money back guarantee I think they are just trying to stall till the 90 days are up.
Ordered the Snapmaker Artisan in August 2022 with expected delivery in December. Ultimately received the product, after trying to cancel several times, on 12 April. Product defective on delivery. The support and service has been unresponsive since initial notification and their request for more info. I have sent multiple requests for information, to even let me know if they got the info they requested. Nothing. Due to their "delays" in shipping, the 6 month paypal dispute and 60 day Chase dispute periods have expired and I am left with an overvalued (if it worked, maybe not) hunk of aluminum and silicon paperweight taking up a lot of space in my maker space. Snapmaker USED to be a positive experience for most, but that has seemed to change significantly since their explosive growth and apparent influence pedaling.
I ordered the dual extrusion module for my Snapmaker in October last year. It was supposed to be delivered in December. They sent a email changing the delivery date to March. I returned the email asking to cancel the order. I sent several emails to cancel. I got a email this month (April) that my order is almost ready to ship and that it has finally shipped. Both times I tried to cancel. They ignore all attempts of communication. Terrible company.
If you want the product you paid for, don't bother buying with snapmaker. It's been almost a month since I placed my order and haven't received a singular update as to where it is. I have emailed the company countless times with no reply - it seems customer service are just as clueless.
Placed an order with this company in September 2022 for an item that they stated would be delivered in December 2022 we are now March 2023 and not item and they do not respond to emails !!! £350 and six months and no item…. No answer to emails….. this company are scamming people on a global scale AVOID
Avoid. You might get lucky and receive the order, but there is a big chance you will not. I ordered Snapmaker Original nearly 3 months ago from their European site, but never received the goods and it is very difficult to get money back - they try hard not to refund anything. They "sent" my order from China not even knowing where - firstly stating that it was sent to Germany (to their warehouse) and that it is at German customs, their "agents" and "logistic department confirming it", then correcting that (after my deleted bad review on their site) it is actually not in Germany but it is in Belgium waiting for customs inspection. Btw they are using the slowest planes in the world as supposedly it took 3 weeks for it to arrive in Europe. The only tracking number provided was from Germany, not from China. Same story - wait, next week for sure, then next week, next week. When you ask to deal with someone else they will ignore it and when you request money for goods that never arrived, their approval will take forever and maybe never. Then they cannot refund you because they need to wait for the parcel to be released from customs and it will be difficult to intercept the package because it is sent directly to me (contradicting their statement that it will go through their warehouse first) .The worst company you could deal with. Probably amazing product but really bad management.
Ordered my snap-maker beginning of November . Did not receive any shipment notice until I reached out to their support email. They stated my transaction was flagged potential fraud so we’re not going to send me my item. I am currently in the middle of battling with them for either my product proof of shipment or a refund of my money. Their support team isn’t that great at replying to emails or giving any answers. Will update when I see a shipment confirmation. I’m just worried they may have taken my money with no intentions of sending me anything.
Update: 2021NOV15
Order has been moved to warehouse in Canada. Order marked as shipped however the order details only show the filament & accessories will update upon delivery.
Snapmaker 回复2024-03-07
Hi Ryan Willis,
We have received your review and are sorry we did not give you a satisfactory experience.
To safeguard user rights and interests, Shopify will scrutinize orders by cross-referencing details like the user's IP address against the shipping address, instances of payment failures, or any history of fraudulent activity associated with the account. If red flags are detected, the order will be classified as high-risk for potential fraud. In such cases, we will request the user's cooperation to validate essential information before proceeding with shipping arrangements.
We understand the inconvenience caused by delays in receiving orders. Our current strategy involves gathering regular feedback from Shopify, identifying orders deemed high-risk for fraud, and initiating proactive communication with users via email for verification purposes. Upon successful validation, we will expedite the delivery process for the user.
We appreciate your feedback regarding Snapmaker. Rest assured, we are committed to enhancing user satisfaction through ongoing improvements.
Warm Regards,
Snapmaker
Ordered on in October 2019. Scheduled to arrive in April. Delayed because of Covid, which is understandable, and was supposed to arrive in September. Contacted Customer support and they re delayed it to November. Constantly re delaying is pretty frustrating. Instead of rescheduling when the time is about to arrive, they should have overestimated then cut down.
Ill change my review when the Snapmaker arrives and if it works well.
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