Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
以上内容由商家自行提供，未经平台核实。Snapmaker（snapmaker.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 537 条用户评价，属于建筑与制造分类，口碑一般。68% 的评价为 4 星及以上，15% 为 1 星；商家回复了 94% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing. Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The web page is easy to navigate and when they actually have stock to buy the postage is fast and well packed. I have had my U1 almost a year now and its been faultless. The snapmaker products seem to be of high quality unlike some of the other printer companies.so far I have been very happy with snapmaker my only wish would be to have more stock of there parts.
Love your stuff, and honouring of open source.
Customer service is fast and efficient. I'm making full color 3D prints with minimal waste with my printer. I love it, what a great hobby. It's a little bit more hands on than other brands but it's also part of the fun.
Never recieve my printer there for apparently it’s currently is my problem I have is one plate because someone stole it off my porch don’t know if I will buy another printer or not they should make it where u sign for it to recieve
Dear Robert, We’re truly sorry that your printer was stolen after being marked as delivered, and we sincerely regret that our investigation did not ultimately lead to a resolution for you. We understand your frustration, especially for a high-value purchase of around $900. We also understand your concern that a shipment of this value should require a signature upon delivery to help ensure that it reaches the customer safely. Your feedback is completely understandable, and we will share your suggestion regarding signature-required delivery with our logistics team for further consideration. We also apologize for the inconvenience and disappointment this experience has caused. We respect your decision to consider other options, but we sincerely appreciate you giving Snapmaker a chance and taking the time to share your experience. We hope we can have the opportunity to provide you with a much better experience in the future. Best Regards, Snapmaker
I love my Snapmaker U1 so much I purchased 2 more and may purchase more. I have only had 1 significant problem and the support team has been wonderful and prompt.
Great printer! Unboxing and assembly was easy! Prints beautifully!
So far, my experience with Snapmaker has been great. From ordering the U1 and accessories, to tracking through delivery, to packaging, installation and support I have not found anything that has not been first class. The product has performed well and has some awesome features for the class of product. Well done Snapmaker.
Fast shipping, great packaging no damage, outstanding product in the U1.
First time owner of a 3d printer, absolutely love it! About 670 hours and no fail whatsoever, great machine. My only complaint would be the noise when it as to print overnight just outside my bedroom, ever with the door closed it can be annoying. But once again (can’t compare since it is my first one but…) only successful print and no waste here.
1st my order was delayed after waiting I contacted them and they finally sent it. 2cd package received in terrible shape they tried to tape two boxes together to make one large one instead of shipping two boxes. 3rd items were missing. 4th items were damaged because they threw everything in the box with no packing. They had me unwrap everything and send them pictures of what I received which I did. Then they had me send pictures of the damaged filament boxes, the cardboard spools were damaged and would not work with my AMS's, which I did. Then they wanted pictures of all the barcodes on the wrappers which I had thrown away so I retrieved them from the trash and sent those. Seven of the twelve filaments I received were damaged and they offered me $20 coupon, I refused. So out of my $292 order there was $56.87 worth of missing item, and the 7 rolls of filament were damaged all total $104.52 plus the tax at 9.85 for both totaling $171.37. All I asked for was $60 in coupons for the damaged filament and the missing items to be sent to me. But they would not be reasonable, so I filed a claim with my bank and am sending everything back. An extremely unhappy and disappointed and frustrated customer COMMENT TO SNAPMAKER RESPONSE Their response tries to infer that they were being helpful they questioned everything I said and never offered to even replace the missing items unless I agreed to keep the damaged filament with the $20 gift card offer. They did not offer the prepaid shipping label until after I had filed the claim with my bank and told them. They were not working on a resolution they just kept refusing to be reasonable all I wanted was to get what I ordered in new condition, not damaged. Their first response was for me to ship everything back and wait for a refund once they received the package back. Why would I take such a chance when their shipping department couldn't even get my order correct and undamaged the first time. So, I filed a claim got a full refund from my bank and sent everything back. Snapmaker, get your house in order your shipping department caused this issue not me. And try and provide better customer service even when it's your issue.
Dear John, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused by this order. We understand that you expected to receive your items complete and in good condition, and we recognize that the issues with the shipment, damaged packaging, missing items, and the subsequent communication did not meet the level of service you should expect from us. We’re also sorry that the resolution process required you to provide multiple rounds of information and that our communication came across as rigid rather than helpful. We understand how frustrating that was, especially after you had already taken the time to provide the requested photos and details. After reviewing your case, our team has provided a prepaid return label, and we will process a full refund once the returned package is received. We sincerely regret that this experience fell so far short of your expectations. Your feedback has been shared internally, and we appreciate you bringing these issues to our attention. Warm Regards, Snapmaker
The Snapmaker is an absolutely amazing machine. Setup was simple, less than an hour. We were up an printing our first snap dragon and found ourselves just watching in awe at the speed and lack of waste. We are already in production and have a 2nd snap coming. No more X2Ds in my future as of now. I am 100% a snap fanboi!
The item got delivered quickly. Faster that I thought it would. It arrived in excellent condition.
great printer so far very pleased with it.
Awsome brand, and great support and a super helpful discord as well. Their U1 printer is the best printer I have ever used.
Once you can get past the AI response the humans are snap breaker really try very hard to satisfy their customers that cannot be said of the initial AI response which I have found almost invariably is rubbish once I got past AI the humans moved Heaven and Earth to make me a happy customer and succeeded
From finding the product I was looking buying and then shipping it was an amazing experience I had my 3d printer in 1 day. Love snapmaker
Well packaged. Arrived in perfect condition and the instructions and videos were excellent. Even included the demo print for the included filament that printed flawlessly first time.
共 537 条符合条件的评价
Bambu Lab
xtool.com
Creality
ELEGOO
Flashforge
ANYCUBIC
Prusa Research
Anker