SOUL LADY

Hello Barbara， Hi, thank you for your feedback, and we’re sorry for the inconvenience. We’re sorry to hear you noticed shedding right after unboxing. To better check the shedding issue you mentioned, could you please take a clear photo showing the hair loss and send it to our email? Regarding the lace, it does need to be lightly trimmed before wearing, as this is part of the natural installation process for lace wigs. If you are new to lace wigs, we’re happy to guide you step by step. For wearing, glue is optional. You can secure the wig using the adjustable straps and combs inside the cap for a glueless install. If you prefer a more long-lasting hold, adhesive can also be used. Please feel free to contact us directly at [email protected], so we can help you ensure the best experience with your wig. We appreciate your support and the chance to improve. Best wishes, Soul Lady Wigs

Hi Gloria, Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the longer-than-expected delivery time and the condition of the package upon arrival. This is not the experience we want for our customers, and we will share your comments with our logistics team to improve our packaging process. Regarding the 12 inch length, we would like to double-check your order details to better understand what happened. Please kindly reach out to us via email [email protected] with your order number, and we will do our best to help you resolve the issue as quickly as possible. Thank you again for your feedback—it helps us improve our service. Best regards, Soul Lady Wigs

Hello Sharon, Thank you so much for your wonderful 5-star review! 😊 We’re truly happy to hear that you finally found what you were looking for, and it means a lot to know our designs resonate with you. We especially appreciate your kind words about thinking of mature women—that is exactly who we design for, and we will continue creating styles that bring confidence and beauty at every age. We look forward to serving you again and again! 💕 Best regards, Soul Lady Wigs

Hello Aimee, Thank you so much for taking the time to share such detailed feedback. We truly appreciate your honest review and are glad to hear you chose us to explore gray and silver wig options. We’re sorry for the lack of shipping updates regarding your topper, as well as the inconvenience caused by the communication gap. We also appreciate your comments about the cap structure, front density, and packaging—this kind of detailed feedback is very valuable for us to improve both product design and customer experience. Regarding the metal adjustable straps and front density, we understand your concerns and will share this with our product team for future improvements and clearer product descriptions. We also appreciate your note about packaging; we will consider adding more protective and gentle packaging options like satin bags. We truly value your patience and balanced feedback. We hope the topper meets your expectations when it arrives, and we would love the opportunity to serve you better in the future. 💕 Best wishes, Soul Lady Wigs

Hello Margaret, Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with the quality of the wig and that it arrived quickly. Your support means a lot to us, and we’ll keep working hard to provide beautiful products and fast service for you. Hope you love wearing it! 💕 Best whishes, Soul Lady Wigs

Hi Jada, We sincerely apologize for the delay and the frustration caused by your experience. We completely understand your disappointment regarding the shipping time and lack of updates. Some handmade wigs may require additional processing time, but we agree that we should have communicated more clearly throughout the process. We truly value your feedback and are working hard to improve both our customer service and shipping experience. Thank you for your patience, and we will continue following up on your order as quickly as possible. Best wishes, Soul Lady Wigs

Hi Michelle, We’re very sorry to hear about your experience and truly apologize for the disappointment and frustration this has caused. This is not the experience we want any of our customers to have. Please kindly email us at [email protected] and include your order number along with a few photos of the product you received. This will help our team review your case quickly and find the best solution for you. Once we receive your email, we will prioritize your case and get back to you as soon as possible. Thank you for bringing this to our attention. Best wishes, Soul Lady Wigs

Hello gloria， Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our customer service and that we were able to quickly correct the ordering issue and process your refund. We always strive to make things right for our customers whenever possible. We're also glad your order arrived within the estimated delivery timeframe and that your overall experience was a positive one. Thank you for choosing Soul Lady Wigs. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Soul Lady Wigs

Hi Annie, We’re truly sorry to hear that you were so disappointed with your wig. This is absolutely not the experience we want for our customers. We understand your frustration and sincerely apologize that the product did not meet your expectations upon arrival. Our team would still appreciate the opportunity to review the issue and help find a solution for you. Thank you for sharing your feedback with us — we take comments like yours seriously and will continue working to improve our product quality and customer experience. Best wishes, Soul Lady Wigs

Hello TE, Thank you so much for your kind words and 5-star review! 😊 We’re delighted to hear that Anna was able to assist you and make the necessary adjustments to your order. We truly appreciate your support and will be sure to share your wonderful feedback with her. We look forward to serving you again! Best wishes, Soul Lady Wigs

Hi Sirrellda, Thank you so much for your kind review 💛 We’re really glad to hear you love the quality of your wigs and that the water wave headband wig gives such a natural, real-hair look for you—that’s exactly what we aim for 😊 We’re also sorry about the cap size issue on your first order. If you ever need help with sizing or choosing the right fit next time, our team is always here to assist before you place your order. We truly appreciate your support and look forward to welcoming you back again soon ✨ Beat regards, Soul Lady Wigs

你好 Mary， 非常感谢您留下精彩的五星好评！ 听到您喜欢 Sonya 假发，而且颜色、质感、包装和佩戴效果都超出了您的预期，我们感到非常高兴。知道它已成为您各种场合的首选，这对我们意义重大。 衷心感谢您的支持，期待很快再次为您服务！ 此致， Soul Lady Wigs

Hello there, Thank you so much for your kind 5-star review! We’re really happy to hear that our team was responsive and able to resolve your issue. It means a lot to know you’re pleased with your wig and enjoying wearing it. If you ever need any help in the future, we’re always here for you 💛 Best wishes, Soul Lady Wigs

Hi Edweena, Thank you so much for your wonderful feedback! We’re really happy to hear that you love the selections and that you always feel great wearing them. Your support truly means a lot to us ❤️ We look forward to serving you again soon and helping you find even more styles you’ll love 👍 Best wishes, Soul Lady Wigs

Hi, Tosha😊 Thank you very much for your honest feedback and for your previous orders with us. We’re truly glad to hear that you like the quality of the wigs and that they are real human hair. However, we are very sorry to hear about your experience with the response time and the fitting issues you mentioned. This is not the level of service we aim to provide. Regarding the customization requests and cap size concerns, we completely understand how important a proper fit is. We have carefully checked our email communication records, and we did respond to your previous messages. However, we are not sure if our replies may not have reached you, as we have not received any follow-up response from your side. Please kindly reach out to us again at [[email protected]] with your order details, and we will prioritize your case and make sure it is properly taken care of 👍 Thank you again for your support and patience. We truly appreciate your feedback as it helps us improve ❤️ Best wishes, Soul Lady Wigs

Hello fourus, Thank you so much for sharing your experience. We’re really happy to hear that although you’re not an experienced wig wearer, you’ve tried a few of our pieces and are very pleased with your selections. It means a lot to know you’re considering purchasing more in the future ❤️ Best regards, Soul Lady Wigs

Hello VALERIE, Thank you so much for your amazing 5-star review! 💛 We’re so happy to hear that you had a smooth experience and that the shipping was fast and easy. It means a lot that you chose to purchase three units — your support truly inspires us. We look forward to serving you again very soon! 😊 Best wishes, Soul Lady Wigs

Hello Floria， Thank you so much for your wonderful 5-star review! 💛 We’re truly happy to hear that you felt special receiving your wig and that you love how natural, lightweight, and easy to wear it is. It means a lot to us that the color and quality met your expectations. We also really appreciate your suggestion about the top braided mixed grey style — we’ll definitely pass this along to our product team for future consideration. Thank you again for your support and for ordering another one! We’re always here if you need anything 😊 Best regards， Soul Lady Wigs

你好 Brenda， 非常感谢你给予的精美5星好评 😊 我们真的很高兴能及时发现问题，并在发货前亲自帮你调整了尺寸和尺码。得知这样帮你省去了退货的麻烦，让整个过程更顺利，我们感到非常开心 💕 我们真心感谢你对 Soul Lady Wigs 的信任，今后无论何时需要支持，我们随时都在！ 祝好， Soul Lady Wigs

你好 Bklyn， 非常感谢您给予的5星好评 😊 很高兴听到您喜欢这款假发的质感和漂亮的颜色，而且发束饱满、做工精良。得知我们的客服团队能够为您提供帮助，且您的订单比预期更早送达，我们也感到非常开心 💕 我们衷心感谢您的支持，期待再次为您服务！ 祝好， Soul Lady Wigs