No customer service
Trying to return item. Five emails. No response
关于 Stunahome
数据更新- 网站
- stunahome.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 68 条评价
- 差评回复率
- 90%（198/220 条）
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商家自述
Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
以上内容由商家自行提供，未经平台核实。Stunahome靠谱吗？
Stunahome（stunahome.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 315 条用户评价，属于购物与时尚分类，口碑较差。63% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、退款、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions. The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I ordered some boots which took over 3…
I ordered some boots which took over 3 weeks to come. when I saw them I found a rip inside the boot. I contacted them and sent pics of the damage etc and I wanted them to send me a return label so I could send them back which they did not want to do. instead they said I could keep the boots and they would give me a refund of £16 . after some back and forth I finally got a promise of a refund for £25 and I could keep the boots which I repaired with some faithful old bostick. the refund was quickly sent to my account which was good. however I will never buy from this company again. too much hassle, took too long to arrive, and quality of the boots were not as expected even without the damage. China - leave it alone. buy British I say
⭐ 1 star
⭐ 1 star Misleading product description and unacceptable refund practices. I ordered slippers advertised as UK size 9, but received a pair labelled “LARGE – US 10–11 / EU 44–45”, which were significantly bigger and unusable. The size chart was only sent to me after I complained, not clearly provided at the point of purchase. Delivery was also late, and when I tried to cancel before delivery, the seller refused. Instead of offering a proper refund, the company repeatedly pushed partial refunds and restrictive conditions. I had to escalate the issue through PayPal, who reviewed the evidence and issued a full refund in my favour. Even after PayPal resolved the case, the company continued emailing me asking me to deliberately damage the product and send photos as a condition of a refund, which I found completely inappropriate. Based on my experience, I would not recommend this company.
AVOID!!!
AVOID!!! Two weeks to ship the shoes. Poor quality so returned immediately. Was offered some discount to keep them which we rejected. Eventually got a return label and some three plus weeks later am still being messed around to get the refund. May have to recover the money via my credit card. Dismal customer service.
Avoid this company like the plague
Avoid this company like the plague. I fear it's a big scam. Wish I had never ordered from them. I ordered two pairs of slippers for Christmas on 14th December. The postage cost was quite high & it wasn't clear on the site how long items would take to arrive. I haven't received them yet - & I now see they're coming from China. I have no tracking number order from the company so it's impossible to make a query on the company site. Wonder if I'll ever see the items. DON'T ORDER FROM THIS COMPANY
Worst shopping experience EVER !!!
Worst shopping experience EVER !!!! DO NOT SHOP HERE , THEY DO NOT STAND BY WHAT THEY SAY , THEY DO NOT TAKE RETURNS NOR DO THEY SEND A REPLACEMENT IF YOUR PARCEL GOES ASTRAY IT IS NOT UPTO THEM APPARENTLY EVEN WHEN YOU HAVE PROOF THE CARRIERS HAVE LOST YOUR PARCEL !!!! Completely utterly useless customer service SAVE YOUR MONEY DO NOT REPEAT DO NOT BUY
Stunahome 回复2025-12-17
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
FAKE REVIEWS
Absolutely disgusted as I saw that stunathome have put fake reviews with my name attached. This is totally illegal and I will be taking further action unless they remove all the reviews with my name. Do not buy anything from this company as their shoes are poorly made and their customer service team are very unprofessional, advising customers to damage shoes and trying to get a refund is practically impossible.
Stunahome 回复2025-12-17
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Do not buy from this company
The quality of the shoes are very poor and the customer service team are terrible, I would not advise anyone to buy from this company. The shoes don't even come in a box, they come in plastic and are squashed. Trying to get a refund is an absolute nightmare. Their good reviews must all be fake.
Stunahome 回复2025-12-17
Hi , we are very sorry about your experience! We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
SCAM COMPANY
SCAM COMPANY Having purchased some waterproof shoes, I decided to return them. I read and followed the policy requirements. The company replied saying they would only offer a refund if I damaged the shoes, sent photos and only on this basis would I get a refund. Despite numerous emails, they remained steadfast in their request and despite temptation to oblige, I have decided not to do so. See below their email to me. Dear customer, Sorry to keep you waiting. Considering your insistence on a full refund, we agree to your request. To ensure that you can receive a full refund smoothly, we need you to complete the following steps: (1) You need to completely damage the product so that it cannot be reused; (2) You take photos of completely damaged products; (3) You need to send photos in the email. We can arrange a full refund for you once we have checked the photos and they are completely damaged. (This solution proposal will not cause you any losses, but also save you the time and cost of returning the goods) If you have any questions, please feel free to contact us again. Best regards, Camil Customer Service Center
Stunahome 回复2025-12-17
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Absolutely Awful
Absolutely Awful – Avoid I wish I could give 0 stars. I ordered orthopedic ankle boots on 20th November and they still haven’t arrived. After weeks of waiting, my order was suddenly marked as “delivered” when it clearly was not. Customer service has been completely unhelpful. Instead of investigating the issue properly, they expect me to chase post offices—without even telling me which courier they used. I’ve checked with neighbours and no one has received or signed for anything. This company takes no responsibility once they have your money. I needed these boots by a specific date and due to their incompetence, I’m now left with nothing but excuses. Save yourself the stress and order elsewhere. This has been a complete joke from start to finish. I’m still waiting for a full refund.
Stunahome 回复2025-12-08
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
AVOID
AVOID, Overpriced Cheap Tack made in china. Quality was very poor for the price and returns is just too much hassle.
Stunahome 回复2025-12-08
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Awful quality
Avoid!!!! Bought boots for £40 both zips broke after 4 wears.. complained and got an email saying they wont accept a return or refund.. end of! Cheap Chinese crap!
Stunahome 回复2025-12-08
Hi , we are very sorry about your experience! We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
DO NOT ORDER FROM THIS COMPANY
ordered last week, need them for end of this week at £6.99 postage would expect to receive quite quickly. looks like they are in london but invoice sugfests coming from china no order confirmation received but took payment immediately , got a paypal receipt. but to track order you need an order number and this isn't on invoice , no way of contacting them, tried to reach out via facebook page which hasn't been updated since 2024, messages turned off will be reaching out to paypal as looked like I've been scammed !
Stunahome 回复2025-12-08
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Avoid this company at all costs
Avoid this company at all costs. It is not reputable. Products are poor, ill fitting and extremely if not impossible to return and refund. It is a company from China whose email address via PayPal is playwinwin2020.
Stunahome 回复2025-12-02
Hi , We are very sorry about your experience! We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed. Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Dreadful sizing, hard to contact
Thank you for your response, trust pilot readers will be interested to know, I have followed your return policy to the letter, including photos etc, you have offered me 20% refund! I refused and asked for 100%, you came back with no 40% and keep the shoes that are too small. NO... I WOULD LIKE 100% AND I WILL RETURN THE SHOES OR GIVE THEM TO CHARITY. PLEASE HONOUR YOU RETURN POLICY. I received the correct items, wrong size, they are a very poor company indeed, awaiting a refund. Off to discuss with my credit card company. 🤬
Stunahome 回复2025-12-02
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
- 100
- 100 After l’ve managed contact some one from what is called customer service. That informed me kindly that for order that l have never seen with my iced they can compensate 20% of what l Have paid. No matter how tempted you are I strongly advise you to avoid , avoid and once again avoid them.
Stunahome 回复2025-12-02
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Appalling sy
Tried to return the boots but they offered me 20% and the boots then when I said they offered 40%. Eventually they agreed to refund in full but then refused to pay shipping as they claimed they paid it. I gave up.DO NOT use this firm.
Stunahome 回复2025-12-02
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If l could l would put a minus 10
If l could l would put a minus 10 . I placed an order a weeks ago and l have found out that the item was returned to the sender without any notification. Apparently the address was insufficient. Is not insufficient for the rest of the delivery companies . After few attempts of contacting the company l had the replay that is not they fault that item was not delivered and l won’t get any compensation for it . It is a real life scam. Don’t make same mistake. Avoid them as much as possible!!!!!!!!!!!
Stunahome 回复2025-11-28
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
WHAT A SCAM
WHAT A SCAM! Wished I'd never seen their advert for shoes! I ordered the size I required only to find that they were nowhere need the correct size! I got in contact with company who said they would give me a 20% refund and I could keep the shoes! They don't give full refunds on there products! It's disgusting!
Stunahome 回复2025-11-28
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Stunahome are a scam company
Stunahome are a scam company. Do not buy from them?! They dont deliver and then they say it is the purchasers responsibility to resolve the issue.
Stunahome 回复2025-11-28
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
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