Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Shoes were so small my feet would not fit. I contacted Stunahome for a full refund and complied with their requirements - unused, photo's of shoes, within 30 days etc and was offered a 20% refund and I can keep the shoes. Why would I want to keep shoes that don't fit????
Stunahome 回复2025-11-28
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Product supplied was not the same as the picture on the website, quality was very poor definitely not orthopedic, delivery was slow as comes from China which they do not reference on their website. After about 5 emails they are still refusing to give me a full refund just increasing levels of discount to keep the product. Please do not use this website it is a Scam.
Stunahome 回复2025-11-28
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Please don’t give this company your money,very poor quality goods,took weeks to arrive,total rip off.
Stunahome 回复2025-11-24
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I bought a trainer from them which was a bit tight. I requested for a return address as they have mentioned in their policy that if customer is not satisfy with a purchase it can be returned, but I found that it was a lie. On asking for a return address for an exchange, they started telling stories, forcing me to keep the item that doesn't fit me and even suggesting to me that I should give the trainers out to someone, which I found very disturbing. They refused to send me their return address, forced me to keep the item that is of no use to me. As I learnt they are wasting my time and putting pressure on me to keep the item, I had to agree to refund back some of the money paid and keep the trainers that don't fit me. I found them to be lying and dubious in their policy. I will recommend anyone to patronise them.
Stunahome 回复2025-11-24
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions
Do not use this company. They state Free Returns on their website, but they will not accept the return of goods for a refund. Instead they offer partial refunds and suggest you take the goods to a charity shop!
Their last offer is that we “damage” the goods and send photos of the damage. They will then review the photos and arrange a refund! I would imagine they will then claim the damage has been caused by us and refuse a refund!
With regards the response from this company below, their response is total rubbish. We have continually tried requesting a refund from “support@stunahome” and they simply respond offering 20% refund, or instructing us to damage the goods and send a photo. They even sent us a photo of what damaged goods look like! This company is the worse I have ever had the misfortune to deal with. If it wasn’t some foreign organisation it would have been done for fraud as it breaches Trading Standards.
Their own Returns Policy states they offer full refunds as does their website, but they don’t. They do NOT provide refunds. They are a total SCAM.
Stunahome 回复2025-11-24
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
If I could put zero stars, i would.
Stunahome dont want to give any more than a 20% refund for what they should be refunding fully.
A customer is allowed to try something on, then request a full refund if its not right.
They seem to get away with it.
I will buy nothing else from them.
Shame they can't be listed as a scam company.
I think they false advertise and make out their stuff is better quality than it is.
A message for stunahome - once a customer discovers what sort of company you are, they will never go back, and stick to their usual companies that they know are legit.
You end up losing custom, and losing out.
And today is my birthday.
Stunahome 回复2025-11-24
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Thus website is a SCAM. I ordered a pair slippers from them costing over £30. When they arrived, it was clear they were of exceptionally poor quality, like something you get from Temu for about £1.
I emailed them asking for a refund. I got a reply asking me for photos however when I tried to send them, their email mysteriously wouldn't allow me to send the photos, so I've lost over £30.
AVOID THUS WEBSITE TOTAL SCAM.
Stunahome 回复2025-11-18
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
ordered 2items one on the 1/11/25 which I received on the 14/11/25,the item was rubbish.the other item I ordered on 3/11/25 which they say I received on the 14/11/25 it's now Saturday the 15/11/25 and the 2nd order not been delivered.I would not recommend this company,if I could I would rate this company with a 0.
Stunahome 回复2025-11-18
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Scammers, not orthopaedic in any way got sent wrong size would not refund or replace cheap Chinese crap stay well clear
Stunahome 回复2025-11-18
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Absolute scam merchants. Ordered boots a month ago and still not received. Apparently the delivery person couldn't access my home which is nonsense. Have parcels delivered constantly and no one else ever had a problem. Now the issue is mine and I have to chase around or lose the money. Customer service sucks just recurring stupid emails with no help whatsoever! Needless to say I will be taking action. They should be shut down!
Stunahome 回复2025-11-18
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Would give ZERO if possible.
Ordered 3 pairs of orthopedic shoes for work, to try on. I measured my feet before choosing the size. All 3 are so small I can't get my feet in, cheaply made, not leather, absolutely no support under footbed. Contacted customer service, they wanted "photos showing the issue". Now they are offering a 20% refund (saying I can keep the useless shoes). I am extremely upset.
Stunahome 回复2025-11-18
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Please AVOID this company. I ordered suede orthopedic slippers. They took over three weeks to arrive and when they did they are awful. I paid £35 for cheaply made roughly glued together uncomfortable slippers with a thin insole and the material is more like felt than suede. Shocking!
Stunahome 回复2025-11-13
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Returns made difficult to the point of giving g up . Do not use this company …
Stunahome 回复2025-11-13
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Do not buy from this company unless you intend to keep the #hoes
I bought three pairs of shoes from this company. Their website says “free returns”, but when I asked to return them they did not want the shoes back and only offered a partial return of my money.
Stunahome’s reply to my review said that they offered me a return address where I could have received a full refund. No return address was ever offered to me, only a partial refund. I would definitely have returned the shoes if a return address had been offered to me.
Stunahome 回复2025-11-13
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I would give a 0 if I could.
This is an awful company who do not stick to what they say on this site.
I have emailed backwards and awards for almost 3 weeks.
To day they offered 30% refund which i do not want.
They didnt arrive in time for a hospital stay and when they did i realized they are fake and poorly made.
They do not fit my foot and look decidedly ugly.
It says they are barefoot but no logo shown on bag or slippers
Stunahome 回复2025-11-07
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Do Not Buy From This Company. Wish I had read all the reviews before wasting my hard earned money on this scam company.
The shoes & Trainers are cheap & plastic & not true to size .
The customer service are Rubbish same email over & over .
Once again do not buy from this company.date 30th November.
Finally Got A full refund for both pairs of shoes .just kept bugging them with Emails
Stunahome 回复2025-11-07
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Bought a pair of boots £43 they arrived 10 days later . So disappointed with quality . They are not leather like described the sole is plastic .. do not order from this site
Stunahome 回复2025-11-07
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Stunahome is clearly using false advertising to lure people onto their website. I ordered a pair of leather mules that I had seen on their website. The product I received (after a considerable wait) was a very poor imitation, a cheap copy using low quality materials. I contacted Stunahome via their email and stated how dissatisfied I was with the product. This email thread continued daily for a week or more, They tried every excuse they possibly could from discounts to partial refunds. They completely ignored my request to send the product back. Towards the end our email exchange they actually asked me to damage the product, take pictures and email them through?? I couldn’t believe what i was reading! I questioned their motives for this request and finally they sent me images of similar products that had been completely destroyed, they asked me to do the same so they could be sure the product could not be used after a refund!! They actually thought I was trying to defraud them after they had clearly tried their best to defraud me?? I took the mules into my workshop and completely destroyed them using metal cutters and an axe, sent the images through and a full refund was received via PayPal several days later. Stunahome should be avoided at all cost, this company is openly trading in substandard products NOT what you will see online. Lastly I’ve had to give 1 star to proceed with Trustpilot, please believe me when I say Stunahome does not deserve a single star! There should be a minus option?
Stunahome 回复2025-11-07
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Giving one star because that's the worst you can give. If I could I'd give them negative stars. It took too long to come after lying saying that their warehouse was based in London when realistically it is based in China. Their shoes are rubber and they will not give you a refund. Mind you, they gave me shoes which are different sizes. I'm still wondering why the website is still up.
I was given 40% of my money and asked me to give the shoe to charity, who will wear different size of shoes.
Please do not shop with StunaHome they are scammers incurring money from people by giving them 20 to 40% of their money.
Same email of apology is sent to everyone.
Stunahome 回复2025-11-07
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Avoid. This company have taken my money & stupidly o never looked at trustpilot first. Shows taken from PayPal but paid with card & not able to look at the account created. Crooks
Stunahome 回复2025-11-07
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
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