We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
Ordered a father’s day gift - it was such bad quality, didn’t light up, bad finish on it. Customer service is awful considering they ruined father’s day. Refused to give me my money and said i could have 30% back because of costs it took them to make the awful item. So they still made money from me.
Swangift 回复2024-06-19
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Excellent service and beautiful accomodations made for a lovely stay. I would work with this company again and stay at this location again.
Swangift 回复2024-06-18
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Photo picture number is not as show in the photo, it isnt free standing and comes with a stand that covers the bottom photos, print quality is poor, customer service is terrible. When raised a complaint you get a poor response with no solution, I do not recommend this company
Swangift 回复2024-06-17
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Perfect gift just took a long time to arrive even with the $35AU express DHL shipping which was disappointing because I needed this gift for a very special occasion and didn't arrive in time .
Swangift 回复2024-06-17
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
DO NOT ORDER FROM THIS COMPANY. They are an absolute joke.
The product I ordered was nothing like advertised, the wood was poor quality and the picture printed on it was completely off centre.
When contacting them they refused to give a full refund and only offered 20% citing “materials costs”. How are material costs my problem when they’ve produced such a poor product?!
I wish I’d read the other poor reviews before buying and, certainly don’t believe the replies they give to them about customer service etc. You’ll just be met with the same response each time.
Please do not waste your money with these jokers
Swangift 回复2024-06-06
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Ordered to give as a wedding gift. The couple loved it.
Swangift 回复2024-05-31
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
We love our new letterbox numbering and street name. I think the solar light could be a little bit stronger/brighter and the sticker/hook accessories could be stronger, but we are very happy with how it looks.
Swangift 回复2024-05-29
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Awful company don’t order unless you want to be robbed
Absolutely disgusting company which have scammed me… don’t order unless you want to be robbed. Received my personalised picture order to find you can’t even see two of the pictures. After contacting the company they admitted fault but refused to send a new one out or give refund because they said it would end up with them losing money…. When did a mistake they made become my problem. Now stuck with a rubbish gift I spent £40 for and can’t even give to the person
Swangift 回复2024-05-21
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The image I chose came back without any background imagery . They only included what was 2 people in my image. Nothing surrounding the 2 people which gave context to my image . It was weird .
I contacted them and they told me that the background image is not included. I did not understand. They asked if they could redo the print but only after I paid the shipping costs for redone image , due to a mistake that wasn’t mine.
I would be weary if you like background in your image to be included .
Swangift 回复2024-05-15
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The product is beautiful, arrived quickly and no issures
Swangift 回复2024-05-02
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
The light photo was good, just a bit old.
But they got me a 20% refund.
Swangift 回复2024-04-18
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Product looks and feels cheap for the price paid.
Adhesive could hold the solar light though it was a very light plastic piece and my wall was smooth and clean.
Not worth it
Swangift 回复2024-04-15
Dear customers
We have always operated with integrity, answering customer questions with a customer-first attitude, and giving every customer a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can contact us through our customer service after-sales email: swangift [email protected]
We will handle it properly for you, please trust us again.
looking forward to your reply
False Advertisement: don't order pet portrait leash holder
Reply to Swangift's reply: This being a one hook product still does not explain why it's advertised as an oil painting portrait yet is a picture scanned onto scrap wood. I have emailed with you, I've shared the pictures with you, and you've now stopped replying. Don't claim to act with integrity when you falsely represent your products. I'm looking forward to hearing from you with details on how I can return this awful product and get my money back.
Do not order from them, you will just be throwing away your money! I ordered an "oil painting portrait" leash holder, which was not a painting at all, all they did was scan the image of my dog from the picture I provided onto a scrap of wood. The wood is so thin they didn't even attach the hook, which I'm guessing would split the wood of you tried. When I reached out for a refund the same day it was delivered, I shared pictures showing how what I recieved was not what was advertised as well as cited how according to their 90 day return policy refunds would be given if it was not the item ordered and/or was of poor quality, both of which my order meets. Their response only stated,"because you only choose one hook" which has nothing to do with their false advertisement. I wish I could attach pictures to show everyone how inaccurately their website depicted the product. Please take my warning and do not waste your moneywith this scam of a company.
Swangift 回复2024-04-11
Dear customers
We have always operated with integrity, answering customer questions with a customer-first attitude, and giving every customer a satisfactory experience. We accept consumer supervision. We have checked your order, and it is true that you only ordered one hook. Our hooks can be installed by customers themselves after receiving them. If you are not satisfied with our products, you can contact us through our customer service after-sales email: swangift [email protected]
We will handle it properly for you, please trust us again.
looking forward to your reply
1847063124
1847063208
Despite giving the order number as well as the payment made, Swangift kept repeating that the two orders not found. That is because they could not deliver hence not found???
Swangift 回复2024-04-09
Hello, none of the information you provided has found the order. Generally, we will send an email to the customer as a proof when the order is placed successfully. You can confirm with the bank whether the payment is successful. We have not received the order yet：[email protected]
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I bought a nightlight with a picture of my beloved pet put in it. I had to say goodbye to her after 16 and a half years.
I was so pleased when it arrived it is absolutely beautiful.I am so glad I bought it
It came in a lovely box and was delivered promptly
I wouldn’t hesitate to buy from Swan gift again
Swangift 回复2024-04-09
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Blanket came with incorrect wording (saying happy anniversary birthday, instead of just happy birthday) I then emailed them for help and got some short and rude responses, they were not too willing on helping. After many emails back and fourth they finally helped me and sent the correct design out to me but I had to pay shipping costs again.
Swangift 回复2024-04-05
We sincerely appreciate your feedback. We will collect any valuable comments and suggestions and strengthen our service attitude to provide customers with a satisfactory and comfortable shopping experience. We are very happy and look forward to continuing to cooperate with you in the future.
I paid twice for something which cannot be done by your company and I world expect a refund to me without me asking. Ref 1847063124 and new order 1847063208 please?
Swangift 回复2024-04-05
Hello, the order was not found based on the information you provided. Under normal circumstances, after the order is successfully placed, we will send an email to the customer as proof. You can confirm with your bank whether the payment was successful.
You can provide us with your other information through our customer service after-sales email to check the order information. We have not received the order yet：：[email protected]
KESPIRE
funswan.de
Swantwo
Icutee
Iswanshop
Swedegift
Halara
Shingirl