We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
If there were an option for 0 stars I would give 0. Product arrived damaged, and initially only offered $3 refund for a $47 product, and said its company policy that they cannot refund more than that. When I asked for a replacement instead, they insisted I pay for the delivery fee. Then when I asked for a refund under their own 90 day policy they refused again, and did not reply any further. Please do not buy from this company, you will be wasting your money.
I have already emailed in, they have not responded to my email after I have shown them how unreasonable their requests have been.
Swangift 回复2024-04-01
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I didn’t receive my parcel i pay £40 for my parcel but I didn’t receive my parcel i want to refund now but they said we give only 30% what is this? 😭
Swangift 回复2024-03-26
Dear customers
We have always operated with integrity, answering customer questions with a customer-first attitude, and giving every customer a satisfactory experience. We accept consumer supervision. If you do not receive the product, you can pay part of the shipping cost and we can re-make it and send it to you. You can provide us with your order number through our customer service after-sales email: [email protected]
We will handle it properly for you, please trust us again.
looking forward to your reply
If no stars was an option that's what they would get. BEWARE of this company. I ordered 2 custom travel mugs. Order came there was a typo on each. I reached out they asked for photos. Which were sent. They sent an email saying the typo was fixed. After several emails to which they continually said typo was fixed but never sent the correct products i paid for. They flat out refused unless I paid shipping for their error. They NEVER RE-IMBURSED products, never sent correct product. I have the orginal purchase order which shows their error and defective mugs. Months later I still have defective mugs which were to be Christmas presents, no refund, never received what I actually paid for. I should not have to pay more money tor their error. DO NOT BUY HERE. To refresh your memory it is order 1847061252. They even tried to pretend they can not communicate in English. Which had been exposed. If a company stands by product and error is proven it's on them. Save your money and hassle. A scam is a scam
Swangift 回复2024-03-25
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Photo collage quality was poor and definitely not worth over $70. Wait time was also extensive. The whole idea was good but not worth the $$$.
Swangift 回复2024-03-18
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The processing time is ridiculous, the website says 3-5 days for production and 5-12 for shipping but it was almost two months after I ordered before I received my purchase. The quality is a C at best, not worth what I paid for it. The leather of the wallet feels cheap and stiff. The moon phase light is nothing more than cheap plexiglass with stickers. If I had read the reviews before ordering I would have taken my business elsewhere.
Swangift 回复2024-03-18
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Ordered a photo collage product and paid for expedited shipping at great cost. Product didn't arrive on time and when I went back Chinese New Year was cited as the reason they were closed for a week. I respect that, but should have been told they would not be producing any items when I ordered mine.
Emailed to cancel the order, but was ignored. Asked for the postage to be refunded but ignored. What was to be a fun gift for a 70th birthday was a stressful experience not worth the bother.
Yet another reply below asking to contact them. I did and all they say is to contact them. Going in a circle. I have asked for the priority postage to be refunded. I would not have paid extra if they had revealed they were closed for Chinese New Year.
Swangift 回复2024-03-18
Dear customers,
I apologize for causing you any discomfort. We understand that this poor logistics did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Dear Customer
If you don't receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible:[email protected]
Provide us your order number, we will follow your logistics information and handle it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thanks for your understanding
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I am extremely satisfied with my purchase! The item arrived quickly and in perfect condition. The quality is excellent, and it matches the description provided by the seller. I highly recommend this product and this seller to others. Thank you!
Swangift 回复2024-02-29
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Easy to order a customized gift and when I made a mistake, the customer service response was fast and helpful. The finished product is great!
Swangift 回复2024-02-27
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Gift finally arrived but not quite what I asked for and was damaged.
Swangift 回复2024-02-19
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The gift was amazing except for 5 out if 8 of the pieces that had the pictures com off. I contacted the company and they just said glue them back on. No sorry for you bad experience or apologies at all. They only offered for me to ship it back to be fixed. They didn't even offer to pay shipping. When you spend over$60 it should not have to be glued back together.
Swangift 回复2024-02-13
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I ordered a framed glass picture for my wife for our first wedding anniversary.
The frame was cheap and the glass was plastic the actual picture was not that clear either. I paid extra to get it here earlier but it still came much later.
Complete waste of money.
Swangift 回复2024-02-10
Dear customers,
I apologize for causing you any discomfort. We understand that this poor logistics did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
I provided a very blury picture as the only photo available, the etched results was amazing.
Swangift 回复2024-02-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Over a month since order placed,
Order has not arrived, customer service team will not give me an eta, ignoring all my questions, refusing to refund, clearly a scam taking advantage of paying customers
DO NOT USE.
Swangift 回复2024-02-07
Dear Customer
If you don't receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible:[email protected]
Provide us your order number, we will follow your logistics information and handle it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thanks for your understanding
It was nicely embeded in the wood. Loved it. Took about 3 weeks to deliver but fair as it was written alredy on site.
Swangift 回复2024-02-01
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Don’t buy from this company, I waited 7 weeks for my order even though i paid extra for express shipping. I emailed them a number of times as I needed this as a gift ! I even asked for a refund for express shipping as it was not express all I got back was ‘be patient ! .. I finally received the package only to have one of the items (I ordered 2 of the same) the next one arrived a week or 2 after the first one !
Swangift 回复2024-02-01
Dear customers,
I apologize for causing you any discomfort. We understand that this poor logistics did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Love my purse… just wish the pic was a little bigger!
Swangift 回复2024-01-25
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
The product arrived late, broken and not as advertised ie it didn’t arrive in a lovely display box. Very disappointing!
Swangift 回复2024-01-15
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
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