We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
The picture i bought the led light didn't work I contacted them they sent me a video how it works I've tried it changed batteries still the led light don't work
It's very hard contacting them they never reply until you send about 10 messages
Swangift 回复2024-09-18
Dear customers
We have always been operating with integrity, taking a customer-first attitude, answering customers' questions, and giving every customer a satisfying experience. We accept supervision from consumers. When replacing the battery on the top of your product, be careful not to put the positive and negative poles in the wrong place, then tighten the knob and turn it again to turn on the light. You can try it. If you have any questions, you can contact our customer service after-sales email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Dear customers
We have always operated with integrity, with a customer-first attitude, answering customers' questions and giving every customer a satisfying experience. We accept supervision from consumers. Your product light cord is mailed separately. If the light cord does not light up, you can connect it to a computer to test whether it can light up. If there is still a problem, you can contact us again through our customer service after-sales email to reissue the light cord: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Got the wrong flowers for my purchase and they won't let me exchange without paying. I go back and forth with them becasue it was a mistake on their part but whoever is answering doesn't answer my questions. The website contradicts itself which is why the product was wrong. Do not order from here. The products are low quality for such a high cost and you definitely won't get a refund or a return, even if it goes along with the terms on their website.
Swangift 回复2024-08-26
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email again：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Mis-advertisement of delivery, Paid for the item to arrive within 2-3 working days (with DHL fast track), then found out that the Item was shipping from China using China Post, and then DHL Fast track within the UK. Further to the issue, the Item arrived damaged, and the quality of the laser etching was poor, and just about recognisable. I sent an email to Swangift, but no response was received.
Overall, poor customer service, and product support.
Swangift 回复2024-08-20
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email again：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Photo gift received was poor quality. 20 pictures were stated to be included in the personalisation, only half were clear . The rest bury. After back and forth, stating that the quality of photos supplied were of perfessional quality, they said please understand it happens.
This is NOT good enough.
False advertising of 20pics . Very unhappy with quality and service. Asked to get this remade and rhey said no.
Swangift 回复2024-08-17
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Sizing description is not clear. The shelf arrived and is so small to be of no use. Considering the small size incredibly over priced
Swangift 回复2024-08-01
Hello, our products are made according to the order size. You ordered 10 inches. You can measure it. If you have any questions about the product, you can contact our customer service. If you are not satisfied with our products, you can through our customer service after-sales email again：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The quality is very bad and the refuse to refund. do not buy from this website.
Swangift 回复2024-08-01
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email again：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The engraved wooden photo was extremely poor quality and the wood that I received was also damaged and broken to the corners. Delivery almost took 1 month and compared to the advertised product what i received wasnt even comparable to the photographs online. I have then requested a refund to be advised that they would only offer to return 30% which I am now disputing with my payment provider as this contradicts the terms on their website. I would advise others to avoid this company!
Swangift 回复2024-07-31
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email again：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Just awful, I'm so sorry it was just awful. I don't know what I expected and I'm sorry if someone put a lot of work into it, but an expensive mistake by me.
Swangift 回复2024-07-26
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Don’t do it. It’s not worth the few bucks you may save
I battled with this company through PayPal after not receiving either item. They waited until their last day of the dispute to provide a tracking number. The package showed up a good 2 weeks after it should have using their guidelines, even with the latest arrival time being used. The items ordered arrived broken and damaged. Now I’m fighting again through PayPal for a refund again. Don’t waste your time. Literally any other website but this one. The products produced are poor, the anniversary prints could be done yourself bc that’s the quality of work that arrives with a crappy frame for $39. Not to mention the spots all over it as well.
Swangift 回复2024-07-24
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Trash con job. The image was yellow and grainy. Took my money and did some cheap job! Has the cheek to ask me to send photo of it when I made a complaint!
Swangift 回复2024-07-22
Hello,so sorry it may be because there is a protective film on the surface. You can tear it off and take a look.
If there are still any problems with the product and you are not satisfied, you can contact us through our customer service email: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Product took like two months to come. It looks poorly made like it could break. Poor customer service… when I asked about shipping info I got the response it will come when it comes.. honestly I thought the site was fake because of how everything was handled.
Swangift 回复2024-07-19
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Was kept up to date where the parcel was definitely order from u again
Swangift 回复2024-07-12
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
The gift arrived just in time for the birthday it was ordered for but that's all that went OK. I initially tried to cancel by emailing Swangift about 18 hours after I ordered when I realised the item had to come all the way from China. However, I was told that production had started and I could only get a 70% refund, despite it clearly saying on the Swangift website that you can cancel for a full refund within 24 hours of ordering. I was assured that I would not be disappointed with the quality and that my item would be shipped as soon as it was completed. I ordered an image etched on wood from a photograph I provided - what arrived was an unfinished slab of wood with bark flaking off the sides and my photograph printed on it, definitely not etched or engraved. The image is off centre, missing half the photo and looks like a cartoon. It was a gift for a special birthday and was too late to do anything about it by the time it arrived. Total waste of money.
Swangift 回复2024-07-11
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Very bad the product doesn’t work at all. It’s causing a lot of noise. Please refund if possible.
Swangift 回复2024-07-08
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Way smaller than I ordered especially for the price. Not worth the money!
Swangift 回复2024-07-01
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Awful quality, awful product, ruined father’s day present. Refused to give me more than 30% back so was still making money from me.
Swangift 回复2024-06-26
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I bought a neon sign for my garden bar from Swangift, I was a little dubious due to the fact that it was about half the price of others that I had looked at. I ordered it and it took a couple of weeks to arrive which is fine as I know it was coming from the far east. I’m delighted with it, I wasn’t sure what to expect but I love it.
Swangift 回复2024-06-25
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I don't recommend wasting your time or money with this company. Their timeframes they promise on their websites are not accurate, and when you email them questioning where your items are or asking for tracking numbers, they tell you to be patient. It's one of the worst companies I've dealt with right along with Lightinthebox. Pay a little extra and go somewhere else!
Swangift 回复2024-06-21
Hello, your product has been produced and is being sent to us for quality inspection.
When we check the quality there is no problem, we will ship as soon as possible. thank you for your patience
If you have any questions, please contact our customer service email: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
KESPIRE
funswan.de
Swantwo
Icutee
Iswanshop
Swedegift
Halara
Shingirl