We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
I wouldn’t even give them one star, I placed an order nearly 4 weeks ago and it’s only just been dispatched, and it looks like it’s coming from China so I bet that’s another 6 weeks to wait, I’m fuming as this was meant to be a birthday gift for my son but it looks like he will be getting it for Christmas now that’s if it turns up
Swangift 回复2025-09-10
Dear Customer
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel ：https://t.17track.net/en#nums=4PX3001950906913CN&fc=190094
If you have any questions about product ，you can contact us again through our customer service email: [email protected]
I made an order in August 1st week and didn’t received my order yet… so disappointed and when emailed just got the same response that will be notified once order shipped… the order is not yet shipped nor have any clue where the order is or if I will really get the order .. I am terribly disappointed with this and wish I have read the reviews a bit earlier .. I would never ever recommend this product nor website to anyone …
Swangift 回复2025-09-09
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Production and shipping of some items are currently slow. We will work to arrange shipment as quickly as possible.
If you have any questions, please contact our customer service email: [email protected] and provide your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
Good and thoughtful gift says my friend. Delivery time was about or just over 2 weeks, would have given a 5* rating
Swangift 回复2025-09-09
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Excellent, I ordered 2 personalised gifts and they are great, communication was very good and quick delivery.
Swangift 回复2025-09-09
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Placed an order on 5th August, still not arrived wrote an email, they did reply, politely, however, it said on website it would be a week, how wrong
this is. The reply from email:
We are sorry that the production time is too long. You know, sometimes there are things that are beyond our control.
After checking, your order production has been completed.
Your package has been sent to the logistics company. The logistics company will ship your package immediately after receiving it! You will be notified by email after the product is shipped, and you can click the logistics link to track the location of the package at any time. Please don't worry. We will let you know the order status as soon as it is updated.
Swangift 回复2025-09-09
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Production and shipping of some items are currently slow. We will work to arrange shipment as quickly as possible.
If you have any questions, please contact our customer service email: [email protected] and provide your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
They did an amazing job, even reaching out to reconfirm the quote I wanted written on the back. The only thing was that I think it was too small, the wooden picture frame I ordered. I ordered the biggest one you had but it really wasn’t that big lol
Swangift 回复2025-09-04
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Terrible decision to order from this place! Don’t waste your time or money!! I have emailed them and get no answers on shipping, tracking. There timeframe is inaccurate. Ordered 2 weeks ago and still no tracking or even shipped!!!
Swangift 回复2025-09-02
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Some items are currently in production and are experiencing slow delivery. We will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: [email protected] with your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
I have ordered two items from this company. On the website it says 5-7 days delivery but it’s been three weeks now and still no word of items being dispatched. If they do eventually arrive both birthdays will have passed. I’m so disappointed. I too wish I had read the reviews before placing order.
Swangift 回复2025-08-25
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Dear Customer:
We deeply apologize for the inconvenience this has caused you. We appreciate your feedback. This item is now in production, and we will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: [email protected].
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
I got a great gift personalised which u wouldn't be able to get in a shop they were helpful over emails and I got tracking I could track every step of the way, it did take just over 2 weeks but my gift had to be made and travel from china
Swangift 回复2025-08-19
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Way too long to wait, ie timeframe advertised was incorrect.
Item not great quality, the attachment had to be modified to allow the crystal to fit in the centre of the sun catcher frame. Frame very cheap looking
Swangift 回复2025-08-12
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Due to the time difference between us, the customer service may not respond in time, but we will respond in time when we see the information. If you are not satisfied with the goods you received, please contact our customer service email again: [email protected]
We will handle it properly, please trust us again.
Looking forward to your reply
Sadly wish I read these reviews before ordering what should be a special 60th personalised gift !!
I ordered back in July still haven’t received item emailed twice and have had no response ..
I am also questioning legitimacy of this company and will be contacting my bank about refunding my payment.
Swangift 回复2025-08-11
Dear Customer:
We deeply apologize for the inconvenience this has caused you. We appreciate your feedback. This item is now in production, and we will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: [email protected].
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
5 stars - answered all questions, kept me updated, product arrived as scheduled.
Swangift 回复2025-08-07
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
I was extremely happy with my order and delivery time. Also, good communication from the service. Thank you!
Swangift 回复2025-08-07
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Costumer service doesn't respond to any email. Seems like it's a scam. Do not buy anything from there.
Swangift 回复2025-07-25
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Due to the time difference between us, the customer service may not respond in time, but we will respond in time when we see the information. If you are not satisfied with the goods you received, please contact our customer service email again: [email protected]
We will handle it properly, please trust us again.
Looking forward to your reply
Bought a customised Airplane light for a birthday gift...everything was EXACTLY what I ordered! I was weary buying something like this from an oversees site because of quality and scams...but this exceeded my expectations in every way! Quality of it is amazing, materials used were very high quality, works perfectly, the visual effect is spot on and the customisation is on point. My partner Loves it! Will be recommending them to friends and will likely buy more stuff too! For the price I paid, i didnt expect it to be so damn good. Good communication with real time tracking at exact points, was only 15 business days(including customisation) to get from China to Melbourne, Autralia. Cheers guys!
Swangift 回复2025-06-27
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Terrible quality, broken on arrival, would never use again
Long time before product arrived and was late for gift recipient
Then arrived in inadequate packaging
Product as a result of poor packaging was broken
The quality of the product was terrible/cheap especially considering how much I paid
I attempted to contact requesting refund- email was not valid- now contesting with my credit card
Swangift 回复2025-06-23
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Just received my order after a month of waiting. Not worth the money. I have asked for a refund. Very poor quality.
Swangift 回复2025-06-11
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I ordered a customised sign on 13th April and it arrived today (29th April). From Hong Kong to Tasmania in 12 working days including Easter is fantastic. I can't understand all the negative reviews. The item is very good quality and looks terrific. I wish I could upload a pic of it.
Swangift 回复2025-04-29
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Never buying from them again, lousy customer service. I emailed them to ask for urgent order and informed them on the date i would like to receive the shipment, paid urgent delivery charge and they promised it will be taken care of. But you know what happens after that, the day that I would like to receive the shipment, it was still not sent out and there was no communication at all after several chasers! What lousy customer service. Absolutely loss of words for this kind of service and even paying a premium for it!!
Swangift 回复2025-03-25
Dear customer,
About your order, during normal product inspection, we found that the product quality was not up to standard. In order to ensure quality, we destroyed the wrong product and asked the manufacturer to make a new product for you, which delayed the delivery time.
We apologize for the inconvenience caused. It has been sent out normally. If you have any questions, you can contact our after-sales customer service: [email protected]
Terrible customer service—avoid this company at all costs. I placed an order on December 28, 2024, and nearly a month later, they claimed the address was incorrect. I provided the same address again, but they then said they couldn’t deliver to that location unless I paid an additional shipping fee—despite already spending nearly £40. Feels like a scam.
Swangift 回复2025-02-27
UJ915104341YP= H03JZA0069758641 (tracking number)
The address is wrong and the delivery failed. Please contact the logistics company to provide the correct address and re-arrange the delivery.
Distributor: EVRI
Distributor Website: https://www.evri.com/
Contact Number: 0330 808 5456
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