We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
Do NOT buy from this company.
4 weeks after placing an order that's advertised at being delivered within a week and I'm still being told to "be patient" and that it's in production. They have refused a refund and I get no updates from them. BEWARE
Swangift 回复2025-09-25
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have not yet received your order, please contact our customer service team again at [email protected]. We will handle it promptly. Thank you for your continued trust in us.
We look forward to your reply.
I wasn’t expecting this to be so good, but it was brilliant..Loved it..Thank you..x
Swangift 回复2025-09-25
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Lengthy arrival. Poor communication. Item does not reflect image. Very disappointed. Refund process?
Swangift 回复2025-09-24
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
I wish I could give them zero stars. I have waited 3 weeks for any kind of communication from them. Each time I have contacted them about my order, I get the same response that my product is in production and they will email me once it has shipped. The info on their website site says it will take 3-5 business days for production and then ship. I’m feeling as though I have been scammed.
Swangift 回复2025-09-24
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have not yet received your order, please contact our customer service team again at [email protected]. We will handle it promptly. Thank you for your continued trust in us.
We look forward to your reply.
Order arrived today. Very disappointed. It looks nothing like the advertised picture, it's dull and very cheap looking, will be embarrassed to give to SIL for a milestone birthday, If I could have given 0 stars I would have. Will definitely read reviews in future. Not worth the money 😡
Swangift 回复2025-09-24
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
I paid £35 and my purchase did not look like my brother and I was asked to pay an additional £15 shipping for a new product to be made but I was not confident this would be any better. Feeling very let down!
Swangift 回复2025-09-24
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Avoid this company. Shocking and that’s me being polite
Swangift 回复2025-09-22
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any further questions, please contact our customer service team again at [email protected]. We will address your issue promptly. Thank you for your continued trust and support.
We look forward to your reply.
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
I ordered a personalise metal house sign and am very pleased with the service and quality of my product, ordered on 1st september and it arrived today (19th September) I was very worried after reading the reviews on here but my experience has been superb from this company
Swangift 回复2025-09-20
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
I ordered the 3rd of August and got the order today 3rd October. I have improved my rating to 3 stars as it did come and the product is okay. The product it self doesn’t remotely resemble what was advertised however it’s not a complete bad product, I was expecting figurines and got a cartoon cut out of ourselves. The price is totally unreasonable considering what you get. It took two months to come when it says 17 business days including delivery via the website.
Feedback
If you advertise the product for what it is and discount the price and state long wait times you may get better feedback.
Swangift 回复2025-09-19
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have not yet received your order, please contact our customer service team again at [email protected]. We will handle it promptly. Thank you for your continued trust in us.
We look forward to your reply.
I bought a personalised gift for my PIL's 50th wedding anniversary. The website said it would take 5-7 days to produce and then up to 2 weeks to arrive. I was fine with that considering it would be personalised. After 12 business days, I contacted them to find out why it hadn't shipped yet. They said "because it is a personalised gift, it would take longer for a quality product." I asked why they advertised it as taking 5-7 days to produce knowing it is a personalised item. They wouldn't answer that question and just sidestepped it despite my repeatedly asking the same question. I was given a ridiculous offer of "£3 refund to be patient and wait a little longer." They said they "expedited the order but it would take a month." As far as I am concerned, that is a clear case of false advertising. I did receive a full refund eventually.
Swangift 回复2025-09-19
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have not yet received your order, please contact our customer service team again at [email protected]. We will handle it promptly. Thank you for your continued trust in us.
We look forward to your reply.
Shipping was a little slow but overall ok. The corner of the date was a little cut off but can still see the anniversary date. Overall I am happy with the purchase
Swangift 回复2025-09-18
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Swangift was responsive when I had questions on my order. Everything was created just as requested. Love the gift!!!!
Swangift 回复2025-09-16
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
This does not deserve any star rating, very disappointed to say the least. Quite expensive for a flimsy bit of MDF definitely nothing like advertisements. There was no engraving on the base either. Looks very cheap & nasty!
Swangift 回复2025-09-16
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
I received my order within a reasonably amount of time however when I got it the face looked nothing like the picture I sent. It was someone else's face on it and the name was backwards. I emailed them and they told me I would have to pay $15 for a shipping fee. This was their fault.
Swangift 回复2025-09-13
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
If it was an option to give negative stars I would. I placed my order on July 17th. It has been lost in transportation for over a month now after having made it to the United States. Even after sending their "customer service" screenshots of the tracking to show them, I get told to "wait patiently"
This company is an absolute joke. I keep requesting a refund and to cancel the order since neither they nor the transportation can locate my items. But they are clearly thieves
Hopefully future potential customers read all of the horror stories of poor service and don't get robbed like I am
Swangift 回复2025-09-13
Dear Customer,
We sincerely apologize for the inconvenience. We accept customer feedback. Due to time differences, our customer service team may not be able to respond immediately, but we will respond promptly upon receiving your message. If you have not received your product, please contact our customer service team again at [email protected]. We will handle this appropriately. Please continue to trust us.
Looking forward to hearing from you.
They had advertised for personalised figurines. What I got was a picture printed on a piece of mdf board. And It took 5 weeks to arrive.
Swangift 回复2025-09-13
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Totally disappointed. After waiting over 9 weeks, the imaages are nothing like the images. The guy looks like some random man with a beard. The girl has a double chin! nothing like the two people it was a present for. Perhaps I should have read the reviews first!
Swangift 回复2025-09-13
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
They sent me the wrong product. When I told them they said they would make me a new one, but I had to pay $15 for shipping. This was their mistake. I should not have to pay shipping fees for their error.
Update: I sent them the picture like they suggested and I got the same answer :
Sorry, if you are not satisfied, we are willing to make a new one for you. You need to pay the shipping fee of $15. I hope you can accept it.
Swangift 回复2025-09-10
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
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