Swangift

Amy Marie美国 · 写过 9 条评价 · 体验于 2025-11-02 · 发表于 2025-11-02

They are based in China and ot doesn't…

They are based in China and ot doesn't say so on the website anywhere. They take a month long to get the shipping started and then a few weeks to get to you. I hate that they fool people into believing they are a company in the US.

Scam shop! DO NOT BUY FROM THIS PLACE

Scam shop!! Do not place an order! Lies about when it is being produced and the delivery. Now they are saying they will only refund me 70% because it was being produced, but in a previous email they said they had not started it. Anyone can give advice on how to remove this scam shop, would be much appreciated. I ordered in plenty of time for a birthday present and now being fobbed off!!

Excellent - would buy again

The products are excellent and just as described and the personalisation was on point. Delivery took longer than thought hence 4 not 5 stars

Total CRAP

Total CRAP Waited weeks for it, didn't get what I was expecting and looks really cheap.

Amazing birthday gift

Amazing birthday gift, would use this service again.

Wong Bonnie中国香港特别行政区 · 写过 2 条评价 · 体验于 2025-10-07 · 发表于 2025-10-26

It’s definitely a SCAM shop

It’s definitely a SCAM shop , don’t order anything from this shop, the product never arrived (they said delivery day is 7 days, it’s not the case) and very not responsive!!! The worst experience ever !!!!!

Neha Patnayak澳大利亚 · 写过 2 条评价 · 体验于 2025-09-20 · 发表于 2025-10-26

The gift never got delivered.

Waited for so long for the parcel to…

Waited for so long for the parcel to come and guess what a piece of crap cme back , don’t make a mistake of getting anything done from this website , horrible service and crap models

BEWARE - SCAM COMPANY

I purchased what looked like a 4d ornament. When it arrived it was a cheap piece of plastic which had been printed on. When I complained, they said they would send a better quality item but I would have to pay a further £15! As I had already paid for what I thought was their top quality item there was no way I was going to be scammed any further. I managed to negotiate a partial refund and threw the item away as it was complete rubbish. I wish I had read Trustpilot reviews before purchasing from Swangift. They are just another cheap scamming company. My advice ( like so many others) - DONT BUY FROM THIS COMPANY, ITS A SCAM!!

K T Latha新加坡 · 写过 1 条评价 · 体验于 2025-10-21 · 发表于 2025-10-22

BEWARE ITS A SCAM

I was supposed to buy a gift for my boss. Saw the ad and thought it was an ideal gift for a 50-year old. Placed the order on 11 October received the order on 21st which was not too bad. But to my horror, the picture did not even look 50% like him. The colours of the product and design was not the same as what I saw. The 2nd disappointment received a damaged holder. Guess what when I wrote to them with the pictures and all they offered was 30% discount for a damaged piece. They are no even following their refund policy. Beware SWANGIFT is a SCAM for sure. You dont get what you see and they dont honour their mistake.

Joanne Burrows澳大利亚 · 写过 1 条评价 · 体验于 2025-09-29 · 发表于 2025-10-21

Flimsy cheap looking product

The whole thing was so flimsy....it was for a 30th Birthday but took 2 months to arrive, the 0 was missing so it looked like my son was 3, only the eyes looked the similar to the photo I uploaded and the other facial features looked like the guy on the website, including the hair!!! I complained and they offered to do another one if I paid another $15 for postage .... I'd already paid $65 for the product so have put this down to a bad experience and would never use this company again!!

Worst experience ever

Worst experience ever. Totally wasted my money and time. Worst piece they created. I ordered 2 both were damaged and did not match the picture sent. I would like refund for my money wasted

The communications were good at all…

The communications were good at all times from the seller which gave me trust in placing / receiving my order after an initial mistake. All was well and sorted. Thank you

Mr Walker英国 · 写过 5 条评价 · 体验于 2025-09-09 · 发表于 2025-10-17

BUYERS BEWARE

BUYERS BEWARE - DO NOT ENTERTAIN THIS COMPANY !!!!! Read all customers reviews first …we all cannot be wrong. As advertised they say product will be made 5-7. Days on their website - absolute rubbish and what followed was nothing but patronising and short poor automated emails. They did not deliver goods I paid for in time scales they said and had the cheek to offer a bracelet has a goodwill offering of being late when I rejected this and asked for full refund they said would charge 70% of refund for materials costing (this is not in there T&C’s) Eventually after weeks and weeks I had to open a dispute case with PayPal to get full refund back which has taken approximately 22 days . I cannot emphasise this enough to all buyers READ THE REVIEWS AND DO NOT BUY FROM THIS COMPANY TOTAL WASTE OF TIME !!!!!

Hopefully this review will save you money.

Hopefully this review will save someone money. Our Grandson, like many is now into dinosaurs. While searching for a gift, we came across this website. Our purchase was a child riding on a dinosaur with a plinth, you could add a phrase I.E Hold on Tight. Their advert shows an example where you can see a photo of the child and the finished product. It looked great. First bit of advice is, read the description. It looks like a resin figurine. £40, uploaded the photo and waited. As the website has a currency at the top of the page (US$), you would think it was an American site, however the company is based in China. Delivery was a lot longer than stated. When the package arrived, the 10” figure, was a flat piece of wood, that you attach to the plinth. The photo of the child looked nothing like our Grandson, his teeth were straight and the face was of another child. A complete waste of money. So very disappointing money down the drain. The company offered 50% refund or another order, costing a further £15 for shipping. Be very careful and don’t touch this company as you will be very disappointed. We were very foolish as we did not check ‘TrustPilot’. A costly error. Hopefully this review will save others the grief and disappointment of receiving a low quality item and the loss of their hard earned money.

Sent wrong item and tried to charge me more for the right item …

Id give this company 1 star because they do respond to emails swiftly and that’s as good as it gets, ordered a Pixar character style ornament and got sent a acrylic picture instead, spoke to the company and they tried to charge me for shipping or accept 50% refund because of there mistake then they refused to send me what I paid for id avoid this company at all costs

Scammers!!!

Narissa Dungworth澳大利亚 · 写过 1 条评价 · 体验于 2025-10-09 · 发表于 2025-10-16

Got the product I ordered in a timely…

Got the product I ordered in a timely manner no problems at all

If you want a piece of cheap plastic, shop with Swangift!

I ordered what I believed to be a 4 dimensional ornament. I received a piece of flat plastic with our picture printed on it in cartoon style. The stand supplied will not even keep the item upright but leans at an angle. WHAT A LOAD OF RUBBISH! Should have read the reviews first. Please don’t throw your money away by purchasing from this company! In addition, it took a month to deliver which missed the birthday date I bought it for. I had to put one star as it won’t accept Zero stars which is what it deserves. Since posting this review, Swangift have contacted me on Trustpilot offering to help sort the situation, in a separate email direct to me they have asked for a further $15 to send a replacement. How much of a sucker do they think I am ?!!!!

Don’t touch them with a barge pole

Don’t touch them with a barge pole. I ordered a glass dome cartoon night light for my sons birthday, it said 5 days delivery but it took 6 weeks so my sons birthday had passed. When I received it the glass was broken so I opened a dispute with PayPal with pictures showing the broken glass, as it’s useless and cannot be used, but PayPal have refused a refund so now I’m £37:43 down, I don’t get it as I provided pictures of the glass and if I could upload them to here I would do, please don’t buy from them as I wouldn’t want anyone else be out of pocket