We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
以上内容由商家自行提供，未经平台核实。Swangift（swangift.com）在 OK.one 的综合评分为 1.9 分（满分 5 分），基于本站收录的 276 条用户评价，属于活动与娱乐分类，口碑较差。72% 的评价为 1 星，差评比例偏高；商家回复了 88% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team. Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。This company needs to be shut down! It is a scam! I never received my order ... it's "still in production" after 2 months!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
If I could give it none star I would, it isn't 3D at all, it's a flat piece of wood with a picture on that doesn't even resemble the person it should. Absolutely shocking site, such a scam
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I placed an order in October and it's December 8th and I have heard nothing from them ... no expected date, tracking information.. nothing! DO NOT ORDER FROM THIS COMPANY! I just wasted $70! I got your reply & you obviously didn't read it! I have NOTHING to send a photo of because I still don't have what I ordered as of q2/19/×5. It’s been 3 months since I placed and PAID for the order. You just stole money from me!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
They show a metal/iron statue type model they will make from your picture. They even claim it takes time to arrive as is handmade. The item took days to arrive and it was a plastic thing sheet with picture stuck on it with metal looking effect. Not even close to the claims, I thought they were pranking me as it was that bad. Stay away from this dodgy site.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Do not purchase from this vendor Items not as described Really poor quality 3D item turns up 2D but dull and extremely poor quality material PayPal state not covered under buyer protection Total scam, stay away Response: I have sent you pictures and opened PayPal dispute and also been in direct contact. You refuse to acknowledge the fact your item is not as described, you refuse to accept the quality is awful You refuse to give any refund. I offered to return, you refused for to shipping costs. Again advice to all, avoid this seller at all costs.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Ordered 2 custom items. Swangift was late to ship. Only received 1 item, and it was completely wrong. Instead of being a cartoon hunting caricature of the photo we submitted, it was just the picture of the person on wood, nothing else. 2nd item not received and not other shipping notices.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Waited ages for delivery spent £101 pound on presents. One didnt turn up. Globe was broken and picture frame was A5 size and didnt play any music, didnt even have the mechanism to play it. Company said they didnt refund as they were custom made. Yeah for my bin... Eventually agreed to accept 70% refund they sent £22 for the globe.. unbelievable waste of money and time
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Would not even give a one star this is shocking biggest lot of rubbish looks nothing like the ornaments you are looking at they are so thin plus I got a different person and took over 3weeks shocked at this I don’t have money like this to spend but because it looked great I wanted this for a graduation please don’t get nothing from this company
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Shit company I have asked for a refund I thought I was getting a lovely crystal figurine of my recently past parents for my sister’s Xmas present I received a plaque of a flat picture that doesn’t even look like them that looks awful I’m so gutted please don’t waste your hard earned money on them 😡😡😡😡they will give everyone the same reply about sending them a photo if your not happy and there is lots of unhappy customers blar blar blar and they will then go missing so that you can’t get in touch with them and will not get a refund they are totally scammers 😡😡
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Absolutely rubbish! Materials used are crap! Doesn’t look anything like the pic I sent in. False advertising! DO NOT BUY!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
This website is a CON…do not use! I ordered a 50th Birthday card a month ago and the website said 5-7 days . The Birthday is gone and the card hasn’t arrived. Demanded a full refund and told to be patience. Absolute joke! Don’t order from them!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
0 stars - actual product looks nothing like the delivered product. Do not buy, buyer beware.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I would have given Zero stars if that was an option. About 10 days back I Ordered personalised gift item for my friends 25th anniversary paying 40£. The order was never delivered , when I chased swangift.order team for the item , they mentioned delays and finally Order was cancelled yday. They asked me to wait for the re-fund ...and no additional details on when or how much would be refunded. The whole experience was inconvenient and disappointing.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Absolute RUBBISH. Can’t believe I paid top dollar for a piece of printed plastic. This is rubbish products from a rubbish supplier who scams good money out of people. Avoid at all costs.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
What a scam. My bad for not doin my due diligence. They send 2 d not 3 d, then what more money to redo. Takes way longer to get your junk from them than advertised. Like I said my bad for not looking into them. They dont send a confirmation # or anything buyer beware!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Don’t bother. Save your money. Chinese tat. Ordered in October. Arrived after 4 weeks. Don’t believe the 3-10 days or whatever it is they quote. Came broken and looks nothing like the pictures we sent in. SCAM cheap plywood with an image on the front
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
If I could give a big fat 0 that's what I would give. Absolute rubbish and a waste of time, money and effort. NOT the etched baking dish that I ordered, just copied my photo and recipe onto clear adhesive sticker and stuck to the dish. They couldn't even do that right, the recipe writing went up the side of the dish. Totally unusable and very disappointing. After many emails back and forth, I finally got a part refund. I had to reorder through a reputable Australian company as it was for a present.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I ordered a product from Swangift in early September 2025. Delivery was over a month late, and when I requested a refund due to delays and poor service, the company promised it would be returned within 10 working days. That deadline has long passed, and I still haven’t received my money. The company initially offered only 40%, which is unacceptable given that they failed to meet their own timeline. I requested a 70% refund, which is fair considering the delays, poor communication, and inconvenience caused. Based on my experience and many similar complaints from other customers, I cannot recommend Swangift. The product is fraudulent, delivery was late, and their customer service is despicable — they refuse to honour promised refunds. Avoid Swangift at all costs! Save yourself the stress Their response to this review will be the same recycled message they leave on every other review. They clearly don’t care enough to provide a real, personalised response.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I am writing to express my profound dissatisfaction upon receiving the item I purchased with great anticipation for my mother’s 70th birthday. I made this purchase based on the images displayed on their website, which clearly show a small sculpture representing the customised figure—let me emphasise, a sculpture—with dimensions consistent with a three-dimensional ornament. However, what received is beyond description. The moment I saw the flat box, I immediately realised something was wrong. It is simply impossible for a sculpture to fit into such packaging. To my great disappointment, the item turned out to be nothing more than a flat, 2D printed and laminated photograph. I still struggle to believe this is not some kind of bad joke. I requested a full refund for the item. I would never have spent nearly £37 on something so inadequate and entirely misrepresented, especially for such an important occasion as my mother’s birthday. If you could have a look to the pictures I attached then, I believe no further words are necessary if you compare what you claim to be selling on your website with what you have actually delivered. I would describe it as a clear deception and a complete fraud. After sending an email with my complain, this was the ridiculous answer I got from them: ‘If you are not satisfied, we are willing to remake a base for you. You will need to pay $15 for shipping’. I’m still in shock, both because of the request and because of the reply to my email.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I am writing this review with extreme disappointment regarding my recent experience with Swangift. What should have been a simple process of sending a gift turned into a frustrating ordeal due to a delivery failure, followed by a shocking and unfair company policy. My order failed to be delivered. The core issue is not just the failed delivery, but Swangift's response to it. I was informed that to get a replacement order sent out, but I'm required to pay an additional courier fee. This is completely unacceptable. As a customer, I did not choose the courier service; Swangift did. The logistics and delivery are Swangift's responsibility. To penalize the customer for a failure within Swangift's chosen supply chain is a poor business practice that shifts blame unfairly onto thecustomers. Absolutely terrible company!!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
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