We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
以上内容由商家自行提供，未经平台核实。Swangift（swangift.com）在 OK.one 的综合评分为 1.9 分（满分 5 分），基于本站收录的 276 条用户评价，属于活动与娱乐分类，口碑较差。72% 的评价为 1 星，差评比例偏高；商家回复了 88% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team. Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Such a crap, real scam, looks Pathetic and terrible.. have some professionalism. Does not even come close to what was advertised. Not worth 5$ you charged me 50$+ shipping charges for this crap. You think you can sustain for ever with such a terrible product.
Look its faulse advertisement why not be honest and say its apiece of wood with picture on Its ok i quite like mine but if i thought is was a statue of your photo and you end up with photo on piece of wood aleast be honest and people might respect you Still never mind we live and learn
Do not buy! All the pictures show 3D figures that look great and just like the photos. What I got was a very cheap piece of flat plastic with a print out of the photo stuck on and a cheap piece of light wood as a base. In fact, they managed to print out the photo with other peoples faces on it?!! I paid nearly £40 for something that isn't worth a tenth of that. The advertisements are very misleading! In fact, in my opinion - a scam.
Ordered on April 7th, the tracking shows the package bouncing from post office to post office. Strangely, none of these post offices have any record of the package. It's a mystery package; will I ever receive it?
The products are a far cry from what’s shown on the site. They arrive as 2D objects, not 3D, but they still insist the effect is the same
The items came broken, it a piece of cheap plastic frames. Don't waste your money not looking as advertise
If I could give 0 stars I would. I ordered the Custom Tree of Life Photo Wall Light. It was nothing like the picture, it was cheap and of poor quality. It came with little pegs to attach pictures to the tree. These were too small and broke every time I tried to attach a photo. Not only that, it had snapped in transit, probably because it was made of balsa wood. When I contacted them they said that the product wasn't sub standard and offered 10% off. I went to PayPal who were also useless, apparently receiving a broken shite product doesn't meet their criteria for refund. Eventually they offered 50% so essentially I paid £25 for a product I couldn't use. It went in the bin. This is a scam site. Don't use.
This company is a SCAM took my money and sending out made up tracking information and my item never arrived
Dear valued customer: We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support. We look forward to your reply.
Had to pick a star to write a review hence picking 1 star … these are real scammers. You do not get what you order. Their website shows pretty 3d images of the artifacts and what you get is pathetic 2D modified print on a laser wooden sheet
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
This is a complete scam website; the pictures and the actual product are completely different. Be sure to pay attention to the fine print, as it's very easy to be misled. If you want a refund, you'll only get 20% back. PayPal offers absolutely no protection for buyers.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Avoid this seller at all costs. I ordered an item on 9th December 2025 and it didn’t arrive until 26th January 2026 — an absolutely ridiculous delay. When it finally turned up, it was only partly what I ordered, the quality was awful, it arrived dirty, and one of the names printed on it was spelt incorrectly. The item is completely unusable. I contacted the seller expecting them to put it right, but they have been unhelpful and unreasonable throughout. Instead of issuing a proper refund for an item that isn’t fit for purpose, they offered me £10.00 back on a £46.01 order and tried to blame “material and shipping costs”, even though the materials used were clearly extremely cheap and the product was poorly made. I have tried to resolve this politely, but the seller simply refuses to take responsibility. Terrible quality, terrible service, and terrible customer care. I would never order from them again and strongly advise others to avoid this business entirely.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
They replied to my original review saying to send photos to replace. If u read the review you’d see I did. Just trynna make yourselves look good bc u ain’t replacing anything lmao. You wanted to give me 20%, 50% back… I disputed the charge w my credit card company. I’m not wasting my hard earned money on garbage.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I placed an order for three items. Products arrived late and none of them resembled to the pictures I sent. I wasted a lot of time disputing for full refund. They only offered 50%. I open a claim through PayPal but they were not very helpful either. DO NOT PLACE ANY ORDER WITH THIS COMPANY!!!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Absolutely shocking, make sure you read every line, headline advertisement on the product I bought was extremely miss leading , when I contacted swan gift they could not care less. The delivery was took 2 weeks to arrive.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Terrible quality, refused to refund.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I ordered three personalised collages for my late pup as Christmas present for kids. I didn't realise it was coming from China. I ordered 6 December. I asked for an update and did get a response back saying there was an issue with photo Quality and that's why it was taking liner than anticipated. In then read reviews on Trustpilot and thought I had been scammed. I am pleased the picture frames have arrived safely and I damaged and I am Very pleased with it. Granted it is a bit cheap chip board type And expensive for what it really is but happy that I got it.
Thank you for your positive feedback! We are delighted that you were satisfied with our service. Your suggestions motivate us to continuously improve and enhance our offerings. Thank you for liking our product, and we look forward to welcoming you back soon!
I would not even give this one star if I could have still written a review warning people not to buy from this site,I ordered a glass heart on a stand with pictures of my daughter and granddaughter for my daughters birthday, it took 6 weeks to arrive after many emails then opening a case with PayPal, then when it did come it was flat plastic tack on a piece of wood as a stand which cost £42 and quite honestly wasn’t worth more than £5 on a market stall, or craft fair, iv asked them for the returns address in which they refuse to do, so iv opened another case with PayPal. I don’t think I will get a refund but I want as many people to read this and buy from somewhere else
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Dont even waste your time buying anything from this company, the picture of items they advertise are not what you get , item you get you could get your 10 year old child to make it. Had to go through paypal with dispute...so it really is not worth the hassle even buying from these cowboys.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
They don’t even deserve a 1 star. Believe the reviews!! I should’ve done my research about them prior to. I ordered a recipe dish with a photo and recipe of a loved one. They literally laminated the photo and recipe on…. The way that they cut this was like a 2 year old did it. Mind you, it’s a bake dish that’s not even OVEN SAFE ?!?! When I received it the lamination was peeing off. Waited 3 weeks for the worst quality DIY I’ve ever seen. I asked for a refund, sent them several photos, and said the quality isn’t what’s on there website. They said they’d refund me 20%, yet this dish is 100% not useable… yea okay. I told them they should be embarrassed and ashamed to sell this terrible of a product. Literal scam, don’t believe anything they say or sell.
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
This is a SCAM!! Do not buy from this company. You will get the cheapest made item that looks nothing like the photos and customization is not accurate!
Dear customer, we're sorry the quality didn't meet your expectations. Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution. Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
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