We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
I gave one star because I have to enter something, but they don’t deserve that much. Item on web site is 3D fire helmet clock and really attractive. I paid good money for a cheap plywood picture that I am embarrassed to give as a gift (received 3 weeks late). Do not trust this company. What a rip off!
Swangift 回复2026-01-23
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Absolute disgraceful company, rude, dishonest and don’t care for their consumer. Looking at starting a law suit against this company and making sure they never trade in Australia again.
Swangift 回复2026-01-23
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Update - it took them 2 weeks to respond to this and during that time i have e-mailed photo already - and e-mailed bcak and forth a few times - they have offered me HALF the money or a replacement (which would also be rubbish as the picture is clearly just AI'd and looks like a lady (its man!) - NOT suitable outcome im afraid :( :(
This is why ALL the reviews are very bad - this company uses AI at its worst to make a quick profit but sadly that means the products are just binned 99% of the time :(
VERY BAD PRODUCT AND SERVICE !!! The item they sent is clearly AI and turned my husbands photo gift into a VERY feminine picture with lipstick and eyeliner !!! Totally unfit for purpose (other than a joke gift!) - I complained and they offered a 20% refund !!
I could have done a much better job myself using ChatGBT which is clearly all they have done
THIS COMPANY IS RUBBISH DO NOT WASTE YOUR MONEY !!!
Swangift 回复2026-01-23
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I ordered a gift through this scamming website for a friend for Christmas, when it arrived I opened it to find it looked nothing like the original photo I sent. I asked for a refund, however, as they’re unable to understand English, they asked me to send in the photos of the problem despite having done so twice already. When they finally vowed the photos, they could only offer and 30% refund due to ‘material costs’ and ‘shipping fees’ (despite me paying the shipping fee). They are unorganised, a waste of time and money and are extremely disloyal too their customers. DO NOT ORDER FROM THIS COMPANY!
Swangift 回复2026-01-23
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Waited over a month to get the item. I thought I was getting a 3D statue on a bass with a metal inscribed plate. It is actually a cheap piece of wood not even stained correctly with a paper sticker on it for the inscribed plate! And the figurine is a flat piece of thin wood that sits in a slot that has no finish on the back. CHEAP!!
Swangift 回复2026-01-06
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I brought an item of Christmas off this site.. I’m actually embarrassed by what turned up the quality is pathetic and does not reflect the price. Avoid like the plague…
Swangift 回复2026-01-06
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Company is a scam, please do not waste your time with this company. Same as all other reviews, ordered and never received product. Ended up getting a refund through PayPal.
Swangift 回复2026-01-06
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Wish I can give zero !!! Please don’t order here it’s a scam !!!!! Scam !!! They sen me piece plastic with sticker on it but was described as “hand crafted glass stain “
Please do not buy anything from here . China as always trying scam you
I file complaint with PayPal so keep your respond for them
Swangift 回复2025-12-27
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Shocking company, over 6 weeks later and still waiting on my order, and paid through PayPal and they said it with the courier but I Carnt trace it, and I’m guessing by these comments that when it comes and if it comes, it won’t be anything to what I ordered
Swangift 回复2025-12-26
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Absolutely awful I ordered what I thought was a beautiful statue and got a piece of plastic AVOID THIS COMPANY AT ALL COSTS Absolute rip off
Swangift 回复2025-12-26
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
The items received were of poor quality compared to what’s showing on their website. The images didn’t look like the pictures I had provided. To me, this is garbage stuff.
Swangift 回复2025-12-26
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Terrible company! They will not send you what you order. My order was nothing like I bought. I emailed them and he basically said I got what I ordered. Scam alert!‼️
Swangift 回复2025-12-26
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I ordered what i thought a statue of me and my wife, instead I received a flat pack thing tears all I can call it bloody awful infact shit, I beg you all out there do not spend anything from theses people it's a rip off 100%, don't spend money do not
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Poor Product Quality and Frustrating Refund Process
I ordered a product from SwanGift that was meant to be a gift, but it was very disappointing. The item I received was poorly made and did not match the quality shown on the website. It looked cheap and felt rushed, which was embarrassing given that it was intended as a gift.
After receiving the product, I contacted customer service to request a refund. The process was frustrating and required unnecessary back-and-forth instead of a straightforward resolution. For a company that markets itself as a gift provider, this level of product quality and customer support is unacceptable.
Based on my experience, I would not recommend SwanGift and will not be purchasing from them again.
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I would urge people not to buy from this site, the description on the item I bought rather than a beautifully crafted bronze statue I received a 2d piece of acrylic, eventually they gave me a partial refund but I had to fight for it. The acrylic is now in the bin as I would have been too embarrassed to give as the gift it was intended for.just don't buy from them.
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Very poor service, little communication on the tracking. Have started proceedings to get a refund.
I would not recommend anyone purchasing from this company, feels like a scam.
In answer to your reply, Are you f**king mad? You didn’t deliver a service!!
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I'm afraid I must add to the poor reviews. I would strongly urge people to avoid this seller based on my experience. Carriage costs are expensive in my view and the product I purchased fell far short of my expectations. In my opinion the item is poorly made and highly overpriced for what it is. To add insult I think the after sales service is also very poor.
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
What a piece of garbage I got was supposed to be crystal butterfly personalise I got a flat plastic butterfly payed 28 pounds for it do not get anything from these you will not get what you see
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Stay away from this website as they dont give you any refunds
I have place an order for 3D bronze metal items and i got instead 2D printed pieces of wood. And the prints are extremly bad, is nothing alike with the pictures that I have sent. £80 spent for nothing
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Horrendous company and gifts, avoid at all costs ordered a present for my friend, looks nothing like the picture I provided and it is made of very cheap materials, you'd be better off with temu.
Swangift 回复2025-12-18
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
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