Hi Mark,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and truly understand your frustration.
As mentioned in our previous communication, our warranty coverage applies to items purchased directly from authorized retailers. Unfortunately, the product in question was purchased from an Amazon Resale. As such, we are unable to verify how it was stored, handled, or whether it may have been previously used, which places it outside the scope of our warranty policy.
Also, according to Amazon’s resale policy (https://www.amazon.com/b?node=10158976011), products sold by Amazon Resale or marked as “used” generally do not come with a manufacturer's warranty. However, these items are typically covered under Amazon's 30-day return policy, and we recommend contacting Amazon Customer Service for further assistance in such cases.
We sincerely appreciate your feedback and hope for your understanding. If there’s anything else we can assist with—such as checking the availability of replacement parts for purchase—we’re more than happy to help.
Best regards,