Teamson is a great company to work with.
Teamson is a great company to deal with. They are very responsive. We got the tiered fountain and it was delivered on the day promised. It's a great addition to our back yard.
About Teamson
Data updated- Website
- teamson.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 100% (8/8)
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About this business
Our mission at Teamson is to become the leading provider of toys, lifestyle furniture and accessories by offering exceptional value and stylish products. We continuously strive to surpass your expectations by creating quality pieces that are both innovative and attractive. Our ultimate mission is to be by your side for years to come.
Written by the business, not verified by us.Is Teamson legit?
Teamson (teamson.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally responsive, helpful, and quick to resolve missing or damaged parts without any hassle. People also note that the products, including decorative fountains and small furniture pieces, are beautifully designed, well-made, and arrive promptly. However, some reviewers were not happy with occasional shipping delays and unexpected product defects upon opening the boxes. Consumers also mentioned experiencing frustrating issues with incorrect assembly parts, missing components inside packages, or non-replaceable lighting features that failed prematurely. A few people felt that the support provided in certain troubleshooting situations did not fully resolve their specific technical problems.
Auto-generated from all reviews of this business. For reference only.What people say
Teamson is a great company to deal…
Teamson is a great company to deal with. Customer service is very reactive and helpful. It's a shame that this comes as such a surprise. I wish all companies were this good to deal with.
Tank leaked, Purchased twice
I purchased this fountain first at Lowe's and the tank leaked, so I sent it back. Ordered directly from Teamson and it too had a leak, but in one of the bowls. Had to put a sealant on it. So far, so good. Time will tell.
water fountain - mesh screens issue - WOW! Great service!
I purchased a water fountain on Amazon. There are mesh screens covering the bowls to prevent twigs, leaves, etc from entering them. I had one of the screens break. Customer service was very responsive and found replacement parts for me, free of charge. I couldn’t be happier. Thank you!
I purchased a fountain with lights
I purchased a fountain with lights. After about 6 weeks , one of the LEDs went out. I contacted Teamson and was surprised and delighted by their prompt positive corrective action. A new LED was dispatched and installed promptly. One week later another LED went out, contacted Teamson, explained situation and they sent out a complete set of 3 lights. No problems, no hassle, just making it right when things go wrong. Excellent!
Ordered the cute little kids kitchen…
Ordered the cute little kids kitchen for my grandson. It arrived very quickly and my daughter said it was very easy to build. It’s the cutest little kitchen ever and very well made. Happy with my purchase
great customer service
teamson was quick, efficient, kind and helpful and pleasant to work with! i explained i had accidentally broken the top to our new garden fountain and they graciously are replacing it free of charge. i would recommend this company with a “10”! and will purchase from them again in the future!
Amazing service and great people)!
Urn-Style Garden Fountain
I bought a red urn-style fountain with LED lights. It worked well at first, but stopped working at all within 2 weeks. Teamson customer service was very responsive to my disappointment with their product and sent me a replacement pump. All was well - for about 2 weeks. Again, Customer service decided to send me a new pump, different part number, since the originals were apparently defective. They invited me to let them know if I have any other problems with their product.
Great Customer Service
My boyfriend purchased a Lighthouse Fountain for me in May 2025 when I had a lanai built onto my home. I LOVE this fountain. After about 8 months the top light part, which lights & spins just like a real lighthouse, stopped working. It took me awhile to contact Teamson. When I did, they returned my call very quickly. Then we communicated by email. They were always very quick to respond. I was told if they had the part in stock they would send it out to me even though my one-year warranty had just ended. I was so surprised when went to my mailbox last week & a large parcel was delivered to me. It was the lighthouse light part & at no cost! Now working perfectly again! I would recommend this company to all of my friends & family as they are very reputable, dependable & stand by their product! Their Customer Service is over the top excellent!
Prompt and courteous customer service
Prompt and courteous customer service. A replacement part was swiftly provided.
courteous and helpful
courteous and helpful. They sent me a replacement item right away.
Great customer service
Great customer service and was easy to order a replacement pump for my fountain.
I would like to take a moment and give…gratful for company integrity
I would like to take a moment and give a brief review of my experience With the Teamson customer care department. I purchased the Teamson Home 28 in. Cascading Bowls and Stacked Stones LED Outdoor Water Fountain for Outdoor Living Spaces May 2025 from Amazon. I put it away for the winter as instructed and when I began to assemble for this year Something went wrong. I contaced Teamson customer care directly as they offered a 1 year warranty. They took care of the problem immediately, within a week I was up and running. Grateful for your integrity.
A fountain from Teamson
I bought a fountain from Teamson and while unpacking it I found that the top part of the fountain got cracked. I contacted Teamson support and immediately spoke to a support person. I explained what happened and after verifying where I bought it, they are sending me a replacement part. Way better than your typical tech support. No hassle, outstanding,
Bought a fountain
Bought a fountain. The pump was not included in the box. Emailed them and they wanted photos of the box inside and out. They replied that the info I provided was incomplete. What was incomplete was the fountain without a pump. They are arrogant and useless. DO NOT WASTE YOUR TIME WITH THEM. There are plenty of other companies with better products, better service and far less arrogance.
Reply from Teamson2026-04-10
We’re sorry to hear about your experience and understand your frustration. We do appreciate the photos you provided. However, the issue is that the order receipt you sent was incomplete. The screenshot included only the shipping address and payment information, but it did not show the item purchased or who fulfilled the order. That information is important because we need to verify whether the product was sold and fulfilled directly by Amazon.com or by a third-party Amazon reseller. If the item was sold through a third-party reseller, unfortunately, it is not covered under our warranty policy. This is why we requested a complete copy of the order confirmation showing the item details and seller/fulfillment information. We apologize if this came across poorly; we are simply trying to follow our policy consistently and fairly. Since you have provided the requested information, we will ship the missing pump to you within the next two business days. Thank you for your patience. Teamson Customer Care
Contacted customer service because I…
Contacted customer service because I was missing a part for my water fountain. A replacement was sent 2 days later. Wow Teamson it's nice to have a company that cares.
Great Customer Service for the TEAMSON Revolving Solar Lighthouse Fountain
We love our great quality TEAMSON Revolving Solar Lighthouse Fountain. Tall enough for my outside garden and the revolving solar light is bright enough regardless of negative reviews. Since the slide water control lever was accidentally not installed, TEAMSON Customer Care was kind enough to ship me a new water pump. Now that's great customer service. What more could you ask for. Thanks and God bless you.
Problem .....problem solved
We had an issue with a fire pit of Teamson's we purchased from Target. Target did not stand behind the product so we went directly to Teamson. They reviewed all the information and agreed to replace the fire pit with a comparable unit. What I especially liked about dealing with Teamson was their customer support - they typically followed up within 24 hours - can't ask for better than that - thank you Teamson!!
Teamson glazed pot replacement motor for fountain
I got a Teamson home outdoor glazed pot floor fountain with LED lites in July of 2025 from Wayfair. It worked well all summer and fall. I stored it in the garage for the winter. I just got it out to set up and the pump doesn’t turn on. I did not buy an extended warranty. I contacted Teamson via phone and email. They got back to me the Same Day and stepped me through the process to get a replacement pump under their one year warranty for certain parts. It should be arriving soon! It was such a pleasant surprise to have such excellent customer service! Bravo Teamson!
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