Sent my 25 year old daughter who is employed caregiver and EMT trainee, also a Civil Defence volunteer to buy me a few things from Tesco along with a bottle of Champagne for me. She went her 16 year old. The Indian female probably new employee because I never saw her there BLATANTLY denied my adult daughter to purchase the champagne even after she showed her ID. Saying that my daughter could be buying it for her sister. Like who in their right minds wants is so stupid. DO NOT SHOP AT TESCO KILLARNEY THEIR FOOD QUALITY ALONG WITH CUSTOMERS SERVICE SUCKS. I told my daughter she should have returned all the other items she bought there.
Just when you thought a service couldn’t get any worse! I’ve been using tesco home delivery since they started offering the service. Particularly in the last 2 years it’s been deteriorating and no amount of feedback by completing their surveys has helped.
However today it took a significant turn. They cancelled my order due for delivery today. I got notification within the delivery window to say it was cancelled due to unforeseen circumstances.
Surely there is a better way to manage customer satisfaction. There was not even the offer to allow me select a new slot with the order. I have to process everything again.
Very unsatisfactory! I’m considering switching to another retailer.
Went to Tesco Clearwater Finglas on 30th May. Not a single shopping trolley to be found. Huge queue at customer disservices, so went to staff chatting amongst themselves and got dismissed. Found a manager chatting on the phone on my way out, so told him to organize some trolleys for shoppers and proceeded to Lidl, which is what I should have done in the first place.
Staff in Tesco Ballinasloe, Rude , no manners or customer service. Block isles with stocking trollies or filling orders and expect customers to squeeze past . Congregate in the isles chatting and laughing loudly ( in foreign languages) and dare a customer ask for help or interrupt their fun. Customers treated as nuisances. Also no checkouts open ,the checkout for the scanning customers only is opened . If customers are very lucky there might be one other one open. Very badly run supermarket. I used to shop there regularly now I avoid going in there will only go in there if I really really have to . Staff in Lidl and Aldi and Supervalue are friendly , helpful and have good customer service and I go there now , also some of my neighbours have switched supermarkets to avoid the rude staff and unpleasant shopping experience. Some of the staff that have been in Tesco for years are pleasant but the majority of ( newer staff ) are obnoxious.
I have been shopping at this Tesco in Phisboro for over twenty years, always the same location, and I am genuinely shocked by the behaviour of many of the staff working there. The level of rudeness is unbelievable. Some employees openly use foul language, make insulting comments, and behave in a completely unprofessional and disrespectful way toward customers. It is honestly disgraceful.
What makes the situation even worse is that some staff members make comments about customers in their own language while people are shopping. Unfortunately for them, I can understand what they are saying, and the things being said about customers are completely inappropriate and unacceptable.
This is clearly not just an issue with individual employees — it reflects a serious management problem within this Tesco. The manager should take responsibility and properly investigate what is happening in this store, because the atmosphere and level of customer service have become absolutely shameful.
I had an extremely upsetting and completely unacceptable experience during my recent visit. A staff member behaved in a hostile and aggressive manner toward me without any provocation. She followed me around the store, stared at me, and then began shouting insults.
She called me several deeply offensive names, including derogatory remarks about my nationality and sexuality, and made personal threats toward me. The abuse continued even after I tried to remove myself from the situation.
No customer should ever be subjected to this kind of behaviour from a staff member. It left me feeling shaken, intimidated, and unsafe. I hope management takes this seriously, as this experience was absolutely disgraceful.
Every Now and then in Life, you come across a Person who is naturally passionate about Customer Service! A Person who takes time to understand customer needs and Excels in going beyond the ordinary to deliver a Truly exceptional shopping experience with Tesco Mobile.
Ethan Flemming of Killarney Tesco is one such person, from the first Introduction, I Knew He was very knowledgeable about potential issues as my phone was lost and required a full recovery, I am currently going through Dialysis Treatment at the moment so it is small steps for me and once this was known, Ethan, Took care of my every need, patient, and became a True advocate and ambassador for Tesco Mobile.
Ethan Added value and Introduced me to a New cover for the phone therefor increasing sales
We Loyal and Regular Customers we have come to appreciate the wonderful staff of Tesco Killarney under manager Brendan Donegan but when a staff member excels in his Love for both Customer service and Tesco, it has to be commended!
I was in Athenry and I had to call on an employee who was filling shelves to ask about a product I needed but could not find. He immediately left what he was doing and found the item for me. He also stayed with me for some other items I wanted.
I should say that I am 88 years of age.
One inconveniance was that there was no conveniance available. (Pun intended)
The toilet was of of order and this lost you a star.
I have to give a 5 star review to Abbie from customer service for the outstanding help and support she gave me recently. I had been having trouble with a gift card and unfortunately received no real assistance through the live chat service, where the representative Jay/Jamie seemed uninterested in helping. I also visited the local store and was met with a very unhelpful staff member, which left me feeling extremely disappointed.
Abbie (I hope I spelled her name right) completely turned the experience around. She was warm, professional, patient, and genuinely cared about resolving the issue for me. She went above and beyond to help and made me feel valued as a customer throughout the entire process. Her positive attitude and willingness to assist stood out so much after the poor experiences I’d had beforehand.
Abbie is a real credit to the customer service team and I honestly couldn’t praise her enough. Thank you again, Abbie, for your kindness and exceptional support 👏🏼
Freshways wrap - absolutely unacceptable experience
My son found a snail in his wrap, which is something no customer should ever have to deal with, especially when it’s a ready-to-eat product. This isn’t just unpleasant, it’s a serious failure in basic food safety and quality control.
We received a long, technical response explaining how it “likely came from the lettuce” and outlining their processes. But in reality, none of that changes the outcome - a snail still made it through their system and into food that was sold for immediate consumption.
Being told that they “can’t guarantee zero insects/snails” is not reassuring. Customers expect food to be safe and properly checked before it reaches the shelf, particularly when it’s being eaten without further washing or preparation.
To make matters worse, the goodwill gesture was a €15 voucher, which feels completely inadequate given the nature of the issue -especially as it involved a child.
Overall, very disappointing. The response felt more like deflection than accountability. I would seriously question the standards being applied before buying again.
My experiences with TESCO have been many and varied. My nearest store is in Fermoy Co Cork Ireland but i am quite often not allowed to shop there as they have barriers stopping anyone who drives a tall van entering the car park. So unless I go home & collect my car on working days, I end up shopping elsewhere, such as in Supervalu or Lidl right beside Tesco as they do not discriminate against the working class. So i used to shop a lot in Tesco when I lived in Mallow but not so much in Fermoy. Management have not responded to my questions regarding that discrimination as many Tesco stores welcome all shoppers but Fermoy & Cashel do not.
Today then I experienced a small problem with my Click & Collect as I was informed that my credit card details were out of date. I immediately logged on to my account and tried to follow the instructions, Tesco had sent to me but none of their suggested options could be accessed either on the Tesco app or website. I contacted customer service in Ireland and they could not find anywhere to update my details, said it must be a software glitch and told me that it could take 48 hours to sort and that there was nothing more they could do. Bearing in mind, my order had some frozen items in it, which I did not wish to be spoiled, even if Tesco could not supply, I then phoned the Fermoy branch phone number which is actually a UK customer service number and got through to a female service advisor named Mimi Serath. I explained the problem, informed her that I had phoned the Irish customer service and they could not help and asked her if I could speak to someone who could help. This woman then went on to demand my postcode, and after giving it to her 3 times, she informed me that this was incorrect, whereupon I informed her that it was the postcode I had been given when it was allocated to me when Ireland brought in post codes, she wasnt having this so she demanded the order number for my Click & Collect order, again made me repeat this a number of times before declaring this incorrect also. Then she demanded my Club Card number and once again informed me that no Tesco Club Card's digits started with 634000 even though i repeatedly informed her that I was simply reading direct from my club card. Then she told me that there was a glitch in their IT system and that she would report it to them, whereupon I again told her that I had already been told this from the Irish customer service and that all I was looking for was to speak to someone who could help me to update my credit card details and she adamantly refused to transfer me to someone a little more intelligent than she was and instead told me either herself or someone from IT would phone me back shortly.
True to her word she herself phoned me back a few minutes later and then told me that while she was filling out the IT complaint form it had dawned on her that I was phoning from Ireland. When I pointed out that I had told her that many times, including that the Irish customer service had not been able to help me, and that she had actually phoned me back on an Irish phone number and that all i wanted was to talk to someone who could help, she refused and insisted I phone the Irish customer service again, when i pointed out that this was going to be futile she hung up on me. She really should be working for the Keystone Cops comedy show.
At this point I had given up on getting my Click & Collect order and was preparing to go shopping anywhere but in Tesco when my phone rang with an unknown number. When I answered the call, I was met with a lovely friendly voice who introduced herself as Kayla, one of the Click & Collect staff in Fermoy. Kayla, it has to be said was fantastic and a credit to any company as an employee and she went on to explain that she was aware of the problem and that the groceries had already been picked and were ready and if I wished I could call in any time during the afternoon, whereupon she would scan every item and my clubcard and that i could then pay with my credit card in the store. God bless her, after my experience with Mimi the shrew, Kayla was like a breath of fresh air and she made it quite clear that i was a valued customer (even though she did not know me) and that herself and the rest of the staff would do everything possible to be of help.
If I could I would nominate Kayla as The Employee of 2026 and everything she offered to do came true exactly as she said it would, and for that I thank you Kayla, and Tesco should thank her also as she turned around a customer who in his own mind had vowed never to shop in Tesco again to one who was blown away at the actions and downright pleasantness of that young girl. She should be in HR teaching staff like Mimi Serath how not to treat customers as idiots. To finish, I only gave this review 3 stars but Mimi deserved none while Kayla in particular and indeed, your Irish customer staff deserve at least 10.
Have attempted to review items, good and not so good several times, however ‘every time’ there is an error and ‘unable to leave a review at this time’. Attempted to find an email address for customer contact/complaints, and their website repeatedly defaults to ‘promotions’ in the ‘contact us’ section.
Impossible to send a written communication, only option is to phone during office hours - leaving you with no proof of contact.
Very disappointing customer service options from Head Office, yet on the ground in the store the staff excel in every way possible.
Kami athlone a rabbit face of a bat one of the cashiers worst racist ive seen poir management and they put out stock when u vet to the checkout you can not buy they refuse to sell toys as they can not organise their staff
I have been quick shopper early this morning in Tesco Express Leonards corner .Its been awful hearing that the manager how rude and yelling to one staff member .What kind of place is this ?I am actually in shock Since then.
How Tesco hire or even call these people store managers?
I’ve used all the delivery and click and collect services since 2014. I keep going back to Tesco, they are reliable. The click and collect set up in Clare hall is ideal, similar to a drive through and the staff are brilliant. It’s is usually Anthony (Anto) that’s on the kiosk and he is quick and efficient and keeps the line moving along to ensure everyone gets their shopping swiftly. There are three bays and I have never waited more than a couple of minutes. I have moved house and have closer Tesco and other shops but keep returning to Tesco Clarehall.
I shop in Tesco Terenure regularly, but the bottle return machine is almost always out of order. It’s honestly becoming a joke at this stage. Every time I bring back bottles, I end up having to take them home again because the machine isn’t working.
For a busy store, you’d expect something like this to be maintained properly. It’s really inconvenient and defeats the whole purpose of the return scheme. Staff are generally fine, but this issue keeps happening and doesn’t seem to get fixed long-term.
Sort it out please—people rely on it.
Very dissatisfied with Tesco customer service. I have been selected “randomly” for a FULL scan check for the past 4 Saturdays! Obviously a glitch in the system. But all they could say on repeat were their terms and conditions. No manager would speak to me. So they have lost me as a customer - I have shopped there for the past 12 years or so- I am going back to SuperValu. Very disappointing.
Getting over-65 deliveries for 10 years.
Out of 1000s of items maybe 3 mistakes.
This is an astonishing achievement.
Of course the majority of Tesco stock is rubbish, and some is disgusting, like every chain, but that is not the local staff’s fault, and I try not to buy it.
I have time to check ingredients online, which is difficult in-store, deliberately obscure. Marketing 101: Half your customers are stupid, a quarter cannot read well anyway, and probably 90% of shoppers are swayed by emotion not logic. (See Politics 101.)
I don’t mind the horse-meat: it’s the additives and the palm oil, the added sugar and water that offend. Also plastic clothes.
Today I visited Tesco and was looking for a specific item I was excited to try. When I approached a member of staff for assistance, I was met with a dismissive and rude response. Rather than helping me locate the product, the employee made it clear that they had no interest in assisting me whatsoever. This kind of attitude is completely unacceptable, especially from someone whose role involves serving customers. I left feeling disrespected and disappointed. I expect a basic level of courtesy and helpfulness from staff, and this experience fell far short of that standard
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