topmediai.com

They stole money from me

They stole money from me. Expired my credits even though there is nothing in their policy/language, that tells you that they will remove unused credits (that you paid for) at the end of each billing cycle before issuing you new credits. They essentially stole 8 months worth of credits from me. Now they are refusing to discuss refunds or restoration of stolen credits. Even though they could produce no links, or language that states this policy anywhere. They called it "their rule." My email address on the account is webb.a.tech@ gmail.com My correspondence email is awebb@ tulsagastech.com. here are the last two emails. Dear TopMediai Support Team, I have reviewed the information provided and must clarify that the credits shown in my records are not listed under the "Earned" category, but above it. It appears you have only selected the "Earned" category to filter the items below, which does not reflect my actual subscription credit history. As previously stated, "Earned" credits are those awarded by TopMediai, not the subscription credits I have paid for. My records show that I have never had credits in the earned credit history. Please identify exactly where the policy regarding the expiration of subscription credits was disclosed to me prior to payment. I require the exact URL, the specific language used, and the dates that language was active. If no such policy was in place during my purchases between 2026-01-01 and 2026-07-01, I request that all removed credits be restored immediately or a full refund be issued for the missing balance. ....... Regards, Anthony Webb support@ topmediai.com Jul 13, 2026, 7:41 AM (11 days ago) to me support@ topmediai.com Jul 13, 2026, 7:06 PM (11 days ago) to me Dear Anthony Webb, I am very thankful that you reply me quickly. Please understand that this is the default rule for similar products. We are unable to provide the required documentation. Expired credit cannot be restored. I hope you can understand! I personally understand your feelings very well, but I'm very sorry that I can't violate the company's regulations. Note: Subsequent emails with the same request will be automatically filtered by the system and will not receive a reply. Thank you very much for your understanding. Have a nice day! Iris TopMedia Support Specialist Email: support@ topmediai.com After providing all the information needed to lookup my account, almost 10 days later and still no email or response from topmediai.com.. I guess they still plan to do nothing about it.

Perfekt!

Prompt answer and the Company had already solved the Problem in the way I asked for ... thank you (it is not usual, to get such a good support). Barbara from Innsbruck

Jineth Weragama英国 · 写过 1 条评价 · 体验于 2026-07-11 · 发表于 2026-07-11

Great company and services

Great company and services. Notably the customer service really stood out particularly Lydia was very helpful!

Benjie Santiago菲律宾 · 写过 2 条评价 · 体验于 2026-07-10 · 发表于 2026-07-10

Excellent Customer Support

Great platform with lots of useful features. I misunderstood the plan I purchased and thought it included a feature I needed, but the mistake was mine. A big thank you to Lydia for the excellent customer support and for kindly helping me resolve the issue. I really appreciate the fast, friendly, and professional service!

Stefan Löffler德国 · 写过 1 条评价 · 体验于 2026-07-08 · 发表于 2026-07-09

Great customer support of Lydia

I had a problem to access my credits after a mistake of mine, and Lydia from the customer service was there to help me, she got my problem fixed within only a few hours. Thank you so much!

Customer service review

My compensation is received within a day because of Kathy's effort. Thank you!

Darragh Mc Donagh爱尔兰 · 写过 1 条评价 · 体验于 2026-07-04 · 发表于 2026-07-04

Top service from Lydia.

Topmediai AI Music Generator in its best

Topmediai AI Music Generator is much easier to use than SUNO and MUSICFUL. The platform provides better results and, most important, it is free from the limitations SUNO has now. Topmediai AI Music Generator provides excellent customer support. I would like to mention Kathy, who promptly provided a workaround to my problem and a day later, some changes were implemented in the platform as a permanent solution.

Manish Khanna印度 · 写过 1 条评价 · 体验于 2026-06-25 · 发表于 2026-06-30

Anna

"Superb service by TopMediai! Thanks to Anna for the wonderful and fast support. Keep up the great work!"

Kaho Films中国香港特别行政区 · 写过 1 条评价 · 体验于 2026-06-29 · 发表于 2026-06-30

Kathy (Topmediai Text to Speech Online)

Kathy (Topmediai Text to Speech Online) is very responsive, and whenever issues arise, she proactively provides alternatives that perfectly meet my needs.

Elżbieta Kisielewska波兰 · 写过 1 条评价 · 体验于 2026-06-23 · 发表于 2026-06-23

Everything was fine and support team is…

Everything was fine and support team is very quick in answearing.

Shahfahad U阿拉伯联合酋长国 · 写过 2 条评价 · 体验于 2026-06-22 · 发表于 2026-06-23

Thanks for

Thanks for customer service service ♥️

Raj Chhadva印度 · 写过 1 条评价 · 体验于 2026-06-18 · 发表于 2026-06-18

Great experience.

Sanwal Ikhlaq巴基斯坦 · 写过 1 条评价 · 体验于 2026-06-18 · 发表于 2026-06-18

Refund policy of top media is highly…

Refund policy of top media is highly significant. And their customer support service is very excellent

Lito Bocanegra美国 · 写过 1 条评价 · 体验于 2026-06-07 · 发表于 2026-06-07

The team at Topmedia makes it very easy…

The team at Topmedia makes it very easy to to get some excellent work accomplished. I'm new to this platform, so when I couldn't find a MV, I sent an email asking for help. Being a weekend, I thought my response might take a day or so. Nope! They helped me find it right away. Now, I know they run a skeleton crew on weekends, so I was pleasantly surprised when I got a reply in less than an hour. Kudos Topmedia!

The best customer service

I use it to create some original songs, and it's great! I had a problem when I chose a wrong offer and the customer service was very kind and helpful! They gave me my money back and allowed me to purchase the good offer in TopMediai AI Music Generator instead with a favorable price. Thank you Iris, you are the best!!

Very bad experience with your website and customer service.

Dear Sirs and Madams. The software does not do what it is supposed to do (the animations and dubbing and lip-syncing). Therefore, I have requested many times a refund according to your regulations (if there is a problem with the software) and indeed there is, in a big way. And also that I made a mistake and purchased both Cargit and Sol points that in your cart there was no possibility of removing. And even then you did not behave with understanding and customer service. And again when I asked for a refund again, you still claimed that I did not stand for the software that does not work and therefore I cannot receive a refund. So no!!!!!! Your service is very bad!!!!!! Your customer service is very bad. And right now I have no choice but to purchase a subscription from scratch again. And not to use you !!!!!!. As a digital creator and a digital marketer, I will not recommend you at all!!!!!!!!!!!!!! You are really bad in every way!!!!!!!!!!!!!!!!!!!!!

Ramadan Sherifi瑞士 · 写过 1 条评价 · 体验于 2026-06-05 · 发表于 2026-06-05

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ I would like to sincerely thank the TopMediai App support team, especially Kathy. Throughout the entire process, Kathy was always professional, friendly, patient, and helpful. She took the time to carefully review my concerns, answer my questions, and keep me informed every step of the way. What impressed me most was her dedication to finding a fair and satisfactory solution. It is clear that customer satisfaction is important to her, and she consistently demonstrated a strong commitment to helping resolve my case. Thank you, Kathy, for your excellent customer service, open communication, and support throughout the entire process. Based on this positive experience, I am happy to recommend the TopMediai App and its support team. RAXHA

Great

All over all, beyond the great Resultat from AI Music, the Support is absolut frindly, helpful. That's professionell !

Their billing is horrible

Their billing is horrible. They bill you with a completely different name, it gets flagged as fraud and takes days to straighten out. You think it is fine and after a while they label it as fraud again and after straightening it out Topmediai then blocks it. I swear you cant pay this stupid company for the life of you. Im done, their support is in Europe and they are closed during opertating hours in the U.S. you have to wait till the next day for a response and it is always a generic one like "Try a different card" when they have it blocked on their end. Very poorly run business!